Change Enablement Empowering organisations to define, manage, and solidify change, driving sustainable progress. Our expertise lies in change enablement consulting, where we provide a wide range of services to assist clients in navigating change, whether it be through people, process or technology. Change enablement goes beyond traditional change management by fostering ownership, resilience, and the capability to adapt to new ways of working among all stakeholders. It's not just about managing change, but enabling people to drive change themselves. This approach ensures that changes are not only implemented but also embraced and sustained over time, leading to more successful and impactful transformation projects.This involves conducting thorough assessments of your organisational structure, culture, leadership dynamics, policies, processes, and systems. By closely collaborating with key stakeholders, we gain insights into your most complex challenges and obstacles. Using this collaborative approach, we identify areas for improvement and develop customised roadmaps to facilitate successful transformation. With our specialised knowledge in change enablement, we offer actionable strategies to overcome barriers and drive success through holistic change. Change Enablement Services Our consulting experts provide solutions tailored to your organisation’s unique needs in the following areas: Pro Briefcase Case for Change & Stakeholder Management Develops a compelling narrative to justify the change while identifying and managing stakeholders to ensure buy-in and support throughout the organisation. Pro Building office Readiness Assessments & Change Enablement Roadmap Evaluates organisational preparedness for change and outlines a step-by-step plan for guiding the business through the transformation process. Pro Document Consent Change Impact Assessments Analyses the effects of change on processes, systems, and people, providing insights to minimise disruption and tailor support where it's needed most. Pro Document Files Training Strategy, Design & Interactive Execution Crafts a comprehensive training approach that includes engaging content design and interactive delivery methods to enhance learning and application. Pro Document Stack Strategic Communications Creation & Distribution Produces targeted communication materials and determines the best channels for distribution to keep stakeholders informed and engaged. Pro Legal Briefcase People Sustainment & Analytics Implements ongoing support mechanisms and uses data analytics to measure adoption, ensuring long-term success and continuous improvement. The most effective organisations will be those that are able to adapt and to respond to shifting priorities and changing business realities Our Approach Our change enablement approach is designed to empower organisations through every phase of transformation. We begin by crafting a compelling narrative for change, ensuring stakeholder alignment and support. From there, we conduct thorough readiness assessments and develop a strategic roadmap tailored to guide each step of the journey. Our methodology includes detailed impact analyses to anticipate and mitigate challenges, alongside a robust training program that engages and educates. Strategic communications are integral, keeping all parties informed and committed. Finally, our focus on sustainment through analytics ensures that changes are deeply embedded and continuously refined, securing long-term success and adaptability. This holistic strategy not only facilitates change but also fosters an environment of innovation and resilience. The most effective organisations will be those that are able to adapt and to respond to shifting priorities and changing business realities Leadership Fran Maxwell Fran Maxwell is the global lead of our People Advisory & Organisational Change Segment. Based in Phoenix, he brings to Protiviti more than 21 years of experience in human resources and change management consulting. Before joining Protiviti in 2021, Fran held ... Learn More Adam Johnston Adam is the country market lead for Hong Kong. With over 15 years’ experience, he has spent much of his career consulting to Fortune 500 organisations, helping them solve complex transformation, and resourcing programmes and projects. Adam’s specialisation is ... 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Read More Frequently Asked Questions What is organisational change management? + Organisational change management is a strategic approach that helps organisations successfully adopt new ways of working by engaging stakeholders, aligning leaders and reinforcing desired behaviors. It goes beyond communication and training to reduce resistance, build trust and embed change into employee experience and culture. How can leaders foster a culture that supports change? + Leaders play a key role in organisational change management by promoting flexibility, encouraging innovation and modeling commitment to change. Creating a culture of openness and responsiveness strengthens employee experience and supports lasting transformation. What are common barriers to effective organisational change management? + Barriers to effective organisational change management include employee resistance, unclear communication, lack of leadership support, limited resources and an undefined vision. Addressing these challenges is critical to sustaining momentum and embedding change in the organisation’s culture. Why is stakeholder engagement critical in change communications? + Engaging stakeholders through clear, consistent communication is key to reducing resistance and building trust. Protiviti emphasises using structured communication planning, leadership alignment and behavior reinforcement to ensure changes are understood, accepted and embedded. This approach fosters ownership and momentum throughout the transformation. What services does Protiviti offer in organisational change management and communications? + Protiviti offers end-to-end organisational change management services. We co-create strategies with clients to address people, process and technology shifts—ensuring stakeholder alignment, leadership engagement and sustainable adoption.
