Business Continuity and Resilience

Ensure your organisation’s preparedness under pressure for resumption, adaptation and advancement.

Companies need to stay ahead of risks by understanding priorities, planning for disruptions, employing good business practises and exercising forethought to increase their ability to course-correct quickly when things go wrong.

Rapid digital change and growing cyber concerns have increased the risk of extreme-but-plausible events which may impact your organisation’s important business services. By building on traditional business continuity management (BCM) practises, your organisation can leverage operational resilience practises to help understand, prevent and recover in these instances.

BCM is traditionally composed of three distinct, though interrelated, disciplines. These are Crisis Management and Communications, IT Disaster Recovery (ITDR), and Business Process Resumption. Having a continuity plan across these disciplines allows organisations to respond to risks that not only impact business operations but also provides the ability to protect their people and brand, earn revenue, maintain relevance and remain compliant with regulations. Companies need to stay ahead of these risks by understanding priorities, planning for disruptions, employing good business practises, and exercising forethought to increase their ability to course-correct quickly when things go wrong.

We can leverage operational resilience by leveraging business continuity management (BCM) practises

Prepare and build resilience for the unknown

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Crisis Management and Communications

Protiviti helps you develop a crisis management governance model, strategy and plan that is tailored to your organisation and culture. Leverage your operational structure to drive the approach and facilitate corporate knowledge, decision making and awareness.

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Business Resumption

We organise, assess and mitigate risks associated with planning for, and responding to, business disruptions and crisis events. We determine strategies, develop and implement plans as part of your overall BCM program.

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IT Disaster Recovery (ITDR) and Resilient Architecture

We provide relevant input for the design, architecture, tool selection and related strategic and tactical considerations for any level of ITDR maturation or transformation.

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Program Assessment and Reviews

Protiviti performs assessment reviews of Crisis Management, Incident Response, Business Resumption, IT Disaster Recovery, Operational Resilience, and BCM Program Maturity.

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Business Impact Analysis

We assess various impacts of a business interruption on key business processes and determine business process criticality, recovery objectives and reliance on technology and third parties to run the business.

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Strategy Development and Implementation

We help develop recovery strategies designed to minimise impact from an outage event and create/ document crisis management, business resumption and ITDR plans.

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Testing and Training

We develop and execute BCM training for key personnel responsible for recovery activities and design/ facilitate business continuity, crisis management and disaster recovery exercises.

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Continuity Risk Assessment

Protiviti identifies business continuity-related risks to the organization and determines the likelihood, significance, and velocity of business impacts from a continuity perspective.

Build resilience for the unknown, manage technology risk and develop sustainable business continuity programs

Our approach

No one can predict when the next disaster or business disruption will strike; the only certainty is that something unplanned and disruptive will happen. Protiviti is helping companies prepare and build resilience for the unknown, manage technology risk and develop sustainable business continuity program. Our services support your on-going BCM lifecycle planning and management process.

Build resilience for the unknown, manage technology risk and develop sustainable business continuity programs


September 19, 2022

Guide to business continuity & resilience

Plan for the Unexpected. Build Resiliency.Instill your organisation with the advantage to endure company disruptions and consistently meet business goals with reduced financial, operational, cybersecurity, and efficiency losses. Assess your areas of risk and develop, enhance, as well as maintain plans to enable resilience, regardless of the circumstance. Flashing...

Our Leaders

Kevin Khan
Kevin is global leader of Protiviti's Technology Governance and Risk Management practice. Kevin brings experience in operational risk across the lines of defense, CIO / CISO strategy, and advanced analytics, with a deep financial services background in technology, ...
Damon Owen
Damon is a Managing Director in Protiviti’s Technology Consulting practice and has over 25 years of experience in providing strategic technology, operations and risk services. Damon’s expertise includes international consulting for global Fortune 500 clients across ...
Dugan Krwawicz
Dugan is a Director of Technology Consulting in the Dallas, Texas office. He has more than 16 years’ experience in various aspects of operational resilience and risk management, to include developing and directing all aspects of an international Business Continuity ...

Powerful Partnerships

Protiviti partners with Fusion, a trusted leader in business resilience and risk management software. This cloud-based software provides a suite of resilience capabilities specifically architected and engineered for the ever-evolving market.

Featured insights

Case Studies

Client Challenge

The client needed to manage an expanding, global Business Continuity Management program, implement and customise BCM management and alert notification software, and execute BCM program elements including Business Impact Analyses and Business Continuity Plans.

Approach & Value Delivered

Protiviti acted as project management and technical team in the development of a global BCM program.

Developed process classification schemes, conducted risk assessments, and executed Business Impact Analyses to be reported to the Enterprise Risk Management department heads.

Led design and integration efforts of core communication, business continuity management, and alert notification tools.

Designed and tested all crisis management plans for key business areas and used various data analysis tools to report key metrics to clients’ leadership.

Client Challenge

A client partner which was responsible for a large amount of the client's business, conducted a two-day review of their business continuity and disaster recovery (BC/DR) capabilities, in which gaps were identified in their programs maturity.

Approach & Value Delivered

Protiviti performed a BC/DR capability review and provided actionable audit recommendations such as mapping to relevant areas of the business continuity management (BCM) lifecycle. The team provided template examples for these recommendations to provide the client with a roadmap for achieving the improvement goals