Retail Consulting Services

Protiviti offre ai clienti che operano nel mondo Retail soluzioni operative e digitali per ottimizzare l’organizzazione, i processi e le tecnologie, e migliorare le capacità di adattamento ai cambiamenti, in una logica di creazione di valore per il consumatore e di crescita sostenibile nel medio-lungo termine.

Gli operatori Retail di successo sono in grado di adattare velocemente i processi, le tecnologie e le persone alle continue evoluzioni dei bisogni dei consumatori, delle aspettative degli stakeholders e dei vincoli di contesto normativo e regolamentare tipici del settore. In Protiviti, i nostri esperti Retail aiutano i clienti in questi percorsi di continuo adattamento ed evoluzione, anche fornendo gli strumenti giusti per mettere in sicurezza l’innovazione e la crescita del business.
Utilizziamo i dati e le tecnologie per migliorare l’esperienza sia dei consumatori, sia dei dipendenti, in una logica di riduzione dei costi operativi e di crescita continua del valore. Ti aiutiamo a comprendere l'impatto delle tecnologie sulla vendita al dettaglio e a implementare una corretta strategia multicanale. Allo stesso tempo, ti forniamo una valutazione dei rischi di business, con un’attenzione particolare alla catena di fornitura, migliorando la resilienza a lungo termine e la capacità di adattamento.

Digital Transformation

From supporting growth in e-commerce to replacing legacy applications, we assist retailers through every stage of digital transformation to enrich experiences for the customer journey. Through enterprise automation, we work with organizations to reduce operational costs, process times, and manual mistakes.

Supply Chain Management

We help analyze and optimize supply chains, building resilience into your supply chain while lowering costs. We focus on procurement, customs, distribution, and system development, utilizing intelligent automation to transform supply chains.

Payment Solutions

We follow industry trends closely and work with retailers to utilize emerging payment systems while mitigating fraud and managing risks. We help design an infrastructure that supports a secure and seamless omnichannel customer experience.

Environmental, Social, Governance (ESG)

We help develop an ESG strategy and roadmap to meet investor and customer expectations while minimizing negative impacts on the environment. From here, we build systems to monitor sustainability program objectives and to report comprehensively and transparently.

Cloud and Emerging Technologies

Protiviti helps retailers incorporate cloud and other emerging technologies, such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), and Internet of Things (IoT), to help scale on-demand, improve resiliency, and deploy solutions rapidly and securely.

Data Privacy and Loyalty Programs

With the fast growth of e-commerce and an expansion of loyalty programs, there has been an increase in concerns over data privacy. We help organizations build, assess, and strengthen data privacy programs and ensure compliance with the growing list of privacy regulations to protect customer trust.

Finance Transformation

We drive retail finance transformation, from assessments through the execution of strategic initiatives to address the challenge now with a focus on the future of the enterprise. We provide solutions tailored to achieve your goals and provide a framework for continuous growth.

Build resiliency. Leverage data analytics. Implement technology solutions.

Retailers

We help retailers including apparel and specialty, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. We work with retailers to implement tools and technologies, mitigate risk from loyalty programs and payments, and to offer a personalized customer experience.