Retail Consulting Improving long-term resiliency and your ability to adapt Retail innovation and transformation has become the imperative for companies that want to remain relevant and competitive in the Australian retail sector. Customer expectations and behaviors are driving incredible changes. From the growth of ecommerce to an increased focus on omnichannel, environmental, social and governance (ESG) issues and the supply chain ecosystem, retail organisations face a vast amount of challenges and opportunities.As a trusted retail consulting firm in Australia, Protiviti helps retail organisations build supply chain resiliency, utilise data analytics to achieve market intelligence, and implement technology solutions and skillsets required for the adoption of new digital technologies. Our retail consulting services also help retailers meet growing customer and investor expectations around sustainability, transparency and social responsibility. What we do Industry top risks Our services Sectors we serve Insights Client stories Leadership Connect with us Our retail consulting services Pro Rightmark Square Digital transformation From supporting growth in e-commerce to replacing legacy applications, we assist retailers through every stage of digital transformation to enrich experiences for the customer journey. Through enterprise automation, we work with organisations to reduce operational costs, process times, and manual mistakes. Pro Document Stack Supply chain management We help analyse and optimise supply chains, building resilience into your supply chain while lowering costs. We focus on procurement, customs, distribution, and system development, utilising intelligent automation to transform supply chains. Pro Briefcase Payment solutions We follow industry trends closely and work with retailers to utilise emerging payment systems while mitigating fraud and managing risks. We help design an infrastructure that supports a secure and seamless omnichannel customer experience. Pro Legal Briefcase Environmental, social, governance (ESG) We help develop an ESG strategy and roadmap to meet investor and customer expectations while minimising negative impacts on the environment. From here, we build systems to monitor sustainability programme objectives and to report comprehensively and transparently. Pro Document Consent Cloud and emerging technologies Protiviti helps retailers incorporate cloud and other emerging technologies, such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), and Internet of Things (IoT), to help scale on-demand, improve resiliency, and deploy solutions rapidly and securely. Pro Building office Data privacy and loyalty programs With the fast growth of e-commerce and an expansion of loyalty programmes, there has been an increase in concerns over data privacy. We help organisations build, assess, and strengthen data privacy programmes and ensure compliance with the growing list of privacy regulations to protect customer trust. Pro Tools Gear Finance transformation We drive retail finance transformation, from assessments through the execution of strategic initiatives to address the challenge now with a focus on the future of the enterprise. We provide solutions tailored to achieve your goals and provide a framework for continuous growth. Build resiliency. Leverage data analytics. Implement technology solutions. Retail strategy consulting for Australian retailers We help retailers including apparel and speciality, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. We work with retailers to implement tools and technologies, mitigate risk from loyalty programs and payments, and to offer a personalised customer experience. Build resiliency. Leverage data analytics. Implement technology solutions. Why choose Protiviti as your retail consulting partner in Australia Protiviti offers:Deep expertise in the Australian retail environmentProven experience with large retail transformation programsData-driven approach to customer insightsStrong capabilities across risk, compliance, and ESGLocal teams supported by global retail specialists Featured insights SURVEY Bridging the GENERATIONAL AI GAP: Unlocking productivity for all generations 6 min read Download Protiviti and LSE’s Generations Survey 2025 to explore how AI, Gen AI, and diverse teams are redefining productivity and leadership. SURVEY 2025 Global Finance Trends Survey 6 min read Finance trends 2025 report outlines CFO priorities, AI adoption in financial services, and finance transformation driving the future of finance. SURVEY When AI Readiness Meets ROI Reckoning | AI Pulse Series 2026 5 min read Learn what is limiting AI ROI from Protiviti’s yearlong research paper. INSIGHTS PAPER Old systems, new threats: 10 reasons to modernise your tech now 7 min read In today’s digital-first economy, technology is more than a business enabler — it’s a strategic differentiator. Organisations in Australia that leverage modern platforms gain agility, resilience, and the ability to scale innovation. WHITEPAPER Transforming the Enterprise: How to Guide an ERP Implementation to Success 23 min read ERP systems are the backbone of enterprise operations, supporting critical functions like finance, operations and HR. But they are more than that — modern, cloud-based ERP systems can be truly transformational to business, allowing it to work in ways... NEWSLETTER Industry Insights - Consumer Products & Retail in Australia 3 min read Welcome to the December edition. As AI continues to reshape industries, this month’s insights highlight how leaders are strengthening performance and preparing for what will be a major focus in 2026. Previous Article Pagination Next Article Featured client stories Real Estate Investment Trust Enhances Business Resilience With Improved ESG Reporting 6 min read Enhance your business resilience with comprehensive ESG reporting. This real estate investment trust leads in sustainability with a robust GHG emissions reduction plan and benchmarking. Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment 6 min read Protiviti leveraged Microsoft Power BI to help this client transform its operational analytics. We built a user interface that generates analytics every 15 minutes and is easy to use with little training required. From staffing and sales targets to... Finance Transformation Sets Course for Future Success 5 min read A U.S.-based global skincare company was unable to provide timely financial reporting and performance analytics to its key stakeholders and private equity sponsor. Protiviti partnered with the company’s CFO, VP of Finance, Controller, and key... Client story: Apparel company's 'Instagram project' 4 min read Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentimentsBusinesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current... Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure 3 min read Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California... A National Retailer Takes on Inventory Shrink to Improve Margins 7 min read Protiviti created a transparent end-to-end process flow by identifying gaps and providing recommendations for improvement and savings. A data deep dive reviewed elements of sales, markdowns and shrink data and a statistical analyses of shrink,... Previous Article Pagination Next Article Leadership Hirun Tantirigama Hirun is a managing director and Protiviti Australia's technology consulting lead with 18 years’ experience in providing risk and regulatory advisory services across a variety of clients and industries. He has led complex, transformational programs across areas such as ... Learn More Rupesh Mahto Rupesh is a senior director at Protiviti Australia specialising in strategy, technology assessment and enabled execution, digital transformation, cloud migration, and application of emerging technology to business demands. He successfully leads interactions with CXO, ... Learn More Pro System Security See the latest industry insights in our Consumer Products & Retail newsletter Sign up to stay up-to-date on industry news. Learn More Pro Briefcase Check out the Retail posts on the Protiviti View blog Find blogs relevant to your industry via Consumer Products & Services Read More
