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Retail Consulting

Improving long-term resiliency and your ability to adapt

Retail innovation and transformation has become the imperative for companies that want to remain relevant and competitive in the Australian retail sector. Customer expectations and behaviors are driving incredible changes. From the growth of ecommerce to an increased focus on omnichannel, environmental, social and governance (ESG) issues and the supply chain ecosystem, retail organisations face a vast amount of challenges and opportunities.

As a trusted retail consulting firm in Australia, Protiviti helps retail organisations build supply chain resiliency, utilise data analytics to achieve market intelligence, and implement technology solutions and skillsets required for the adoption of new digital technologies. Our retail consulting services also help retailers meet growing customer and investor expectations around sustainability, transparency and social responsibility.

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January 22, 2026
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Our retail consulting services

Digital transformation

From supporting growth in e-commerce to replacing legacy applications, we assist retailers through every stage of digital transformation to enrich experiences for the customer journey. Through enterprise automation, we work with organisations to reduce operational costs, process times, and manual mistakes.

 

Supply chain management

We help analyse and optimise supply chains, building resilience into your supply chain while lowering costs. We focus on procurement, customs, distribution, and system development, utilising intelligent automation to transform supply chains.

 

Payment solutions

We follow industry trends closely and work with retailers to utilise emerging payment systems while mitigating fraud and managing risks. We help design an infrastructure that supports a secure and seamless omnichannel customer experience.

 

Environmental, social, governance (ESG)

We help develop an ESG strategy and roadmap to meet investor and customer expectations while minimising negative impacts on the environment. From here, we build systems to monitor sustainability programme objectives and to report comprehensively and transparently.

 

Cloud and emerging technologies

Protiviti helps retailers incorporate cloud and other emerging technologies, such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), and Internet of Things (IoT), to help scale on-demand, improve resiliency, and deploy solutions rapidly and securely.

 

Data privacy and loyalty programs

With the fast growth of e-commerce and an expansion of loyalty programmes, there has been an increase in concerns over data privacy. We help organisations build, assess, and strengthen data privacy programmes and ensure compliance with the growing list of privacy regulations to protect customer trust.

 

Finance transformation

We drive retail finance transformation, from assessments through the execution of strategic initiatives to address the challenge now with a focus on the future of the enterprise. We provide solutions tailored to achieve your goals and provide a framework for continuous growth.

 
Build resiliency. Leverage data analytics. Implement technology solutions.

Retail strategy consulting for Australian retailers

We help retailers including apparel and speciality, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. We work with retailers to implement tools and technologies, mitigate risk from loyalty programs and payments, and to offer a personalised customer experience.

Build resiliency. Leverage data analytics. Implement technology solutions.

Why choose Protiviti as your retail consulting partner in Australia

Protiviti offers:

  • Deep expertise in the Australian retail environment
  • Proven experience with large retail transformation programs
  • Data-driven approach to customer insights
  • Strong capabilities across risk, compliance, and ESG
  • Local teams supported by global retail specialists

Featured client stories

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Finance Transformation Sets Course for Future Success

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A National Retailer Takes on Inventory Shrink to Improve Margins

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Client story: Apparel company's 'Instagram project'

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Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure

Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California...
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