Evolving needs and customer expectations challenge even the most agile organisations to keep up in the Digital Age. To survive, organisations must constantly innovate and transform. We bring disruptive thinking to reinvent organisations from the inside out.
From digital strategy and stakeholder alignment to solution design and implementation, our experts instil a culture of digital innovation and agility. We help clients redefine customer experience, explore new operating models, create enhanced digital channels, and build skills required to compete in today’s marketplace.
Successful digital transformation efforts always start with a clear understanding of strategy, current and future state operating models, and risk appetite. Organisations need to decide whether or not they are going to be the disruptor and try to take a lead as a transformer, or whether they are going to play a waiting game, monitor the competitive landscape and react as necessary to defend market share. Leaders then must consider how people will be impacted, including how easily the culture of the organisation and behaviour of individual employees can adopt new approaches and how customer interactions will change for the better.
Create a deep understanding of the risks and opportunities presented by new emerging technologies and think creatively about how you can use these technologies to improve business performance. Drawing on experts in data and analytics, technology, internal audit, business process, risk and compliance, we tailor teams of professionals to fit the specific requirements of your transformation program. These professionals work side-by-side with you at any or all stages of a transformation program, delivering confidence that the people, processes, and technologies involved converge to create value in the future.
Develop and quickly align on a business-oriented DX strategy. Define business cases, design target operating models and technology architecture. Plan and mobilise a DX programme.
Analyse and enhance the end-to-end customer experience (CX). Design and map the customer journey, capturing the voice of the customer and applying design principles for continuous improvement.
Better understand organisational strengths and weaknesses through Digital Maturity assessments and benchmarking. Define and execute digital talent management programmes to transform how your organisation acts and thinks.
Transform a vision into an actionable plan, with clearly defined key activities, roles, and responsibilities. Maintain a focus on people, technology, process, and change management.
Design, prototype and deliver high-quality solutions to the market. Demonstrate a return on investment and set a foundation for growth.
Protiviti brings deep capabilities in
You get access to custom software development capabilities and creative talent, along with expertise in programme governance, security, privacy and other compliance requirements.
As organisations embark on a digital transformation journey, it’s critical that they think about the people. Protiviti Australia Managing Director Leslie Howatt discusses the importance of a work environment that supports employees, and shares what she believes to be the key to success: a culture of digital innovation.
Build Your Future-Ready Workforce
A Culture of Innovation in Digital Transformation
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