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  • Whitepaper

    July 19, 2021
    Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative…
  • Whitepaper

    April 4, 2021
    By Mark Burgess, Managing Director, Risk and Compliance, and Layla Shakkour, Manager, Risk and Compliance With increasing attention on the potential negative impacts of buy-now-pay-later (BNPL) services, Australia may soon need to decide at what point BNPL providers will be regarded as credit providers under the law, and effectively regulated as such.
  • Client Story

    April 22, 2020
    Globalisation and the internet in recent history have generated any number of benefits for corporations, professionals and job seekers by allowing them to seek collaboration and expansion opportunities in new markets. But this virtual free flow of commerce and cooperation can abruptly hit a dead end at the door of regulators with purview over certain countries or jurisdictions, halting businesses…
  • Blogs

    October 21, 2024
    Adapting new technologies to manufacturing applications and processes is often a challenge – and, particularly with AI, there is no easy button to push.
  • Blogs

    December 7, 2023
    A two-step indicator-based approach proposed by EU supervisory authorities will be used to assess ICT services providers to determine whether they should be designated as critical and subjected to oversight under the Digital Operational Resilience Act (DORA).
  • Blogs

    September 27, 2023
    By 2025, core banking workload deployment on cloud is expected to be 14% of total IT spend.Banks are grappling with outdated applications; data is siloed and trapped within legacy systems and not accessible for customer insights and tailored experiences and services.Regulatory changes in Australia, the UK and U.S., in GDPR and APRA standards for data privacy and operational resiliency, are also…
  • Whitepaper

    September 22, 2022
    Artificial intelligence (AI) is a powerful technology that’s driving innovation, boosting performance, and improving decision-making and risk management across enterprises. It’s also turning data into the key driver of competitive advantage. Over the next two years, organisations across all industries plan to deploy or increase their use of artificial intelligence, according to a recent global…
  • Blogs

    October 14, 2024
    As a leader about to undertake an ERP transformation, it is important to remember that these projects rarely go as planned. Like a house remodel, there will be hidden costs to be addressed throughout the implementation.  Whether it be that design tastes (requirements) change, the costs unexpectedly increase or an unexpected labor shortage that increases the timeline, it is important to learn…
  • Blogs

    December 16, 2022
    Business leaders have realised that, in today’s world, with factors such as rapid advancements in technology, increasing social media presence, an ever-changing customer desire for product flexibility and eager adoption among Generation Z, technology is a key enabler in driving innovation and efficiency. Technology investments have demonstrated and continue to provide tangible and measurable…
  • Client Story

    September 26, 2022
    A leading Fortune 500 energy company with nine million utility customers sought to divest a long-held subsidiary to another leading energy provider. Solving the complex transition of technology, data and customer service from one provider to another required a comprehensive understanding of both the security environment and the timing of regulatory approvals. Utilising a team of experienced…
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