Digital Identity Improving time-to-value and lowering risk Identity and access management (IAM) is both a business process and technology problem. Organisations require teams with expertise in identity-related business processes and technical knowledge of identity systems. The presence of both will result in successful identity and access management programs.At Protiviti Australia, we provide digital identity and access management services including strategy, system selection and integration and program management.We approach IAM from a risk management perspective, instead of a technology-first method.Why identity matters in Australia’s digital economyIn Australia’s tightly regulated digital ecosystem, identity is the common security denominator. An organisation will be able to effectively secure an enterprise in a cloud and mobile world by placing identity at the center of a security framework (e.g., zero trust). Knowing the user is crucial - otherwise, no other system access control or security matters.Organisations require both business process expertise and deep knowledge of identity systems to establish a secure, scalable digital identity foundation. Organisations must have both expertise in identity-related business processes and knowledge of identity systems Our identity and access management services Pro Briefcase Identity and access management advisory services Define a sustainable roadmap across a diverse set of stakeholders and support the launch of a successful identity and access management program. Pro Building office Identity governance and administration We help you provide the right people with the right access to the right resources. Whether you are beginning your identity governance journey or have already applied a mature solution, we help you maximise your investment. Pro Document Consent Privileged access management Only a privileged few should be allowed access to the most sensitive accounts, systems, and data. Assess, implement, optimise, and manage privileged access to minimise risk. Pro Document Stack Directory services Identity directory services, on-premise or in the cloud, are the cornerstone of an identity and access management program. Develop a solid directory structure to enforce least privilege security and reduce authentication friction. Pro Legal Briefcase Access management implementation Establish secure, seamless sign-in and adaptive authentication using multiple factors, while providing a frictionless experience for end users. Pro Document Files Digital identity as a service (DIaaS) Going live is just the start of an ongoing IAM journey. Leverage the right talent, on-demand or ongoing, to update, maintain, and optimise identity and access management systems and infrastructure. Enhanced security increases your ability to respond to new threats Our digital identity approach Protiviti Australia supports your cybersecurity needs with our digital-centric identity and access management approach. We integrate a digital identity infrastructure across your cybersecurity environment to create a more secure, consistent, and reliable identity environment. This enhanced security increases your adaptivity and responsiveness to next-generation threats.A resilient digital identity ecosystem increases your ability to protect sensitive assets, detect anomalies, and comply with industry regulations such as the Privacy Act 1988, the SOCI Act, CPS 234, CPS 231 and international frameworks like ISO 27001. Enhanced security increases your ability to respond to new threats Featured insights BLOGS Microsoft GM of Global Advertising: AI-driven personalisation will fundamentally reshape CX 2 min read In this VISION by Protiviti interview, Protiviti director Greg Hunter sits down with Carol Phillips Hutchinson, General Manager of Global Advertising at Microsoft, to discuss her more than 30 years at the firm leading a creative team that develops... BLOGS Navigating CMMC Compliance Requirements with Microsoft 5 min read For organisations doing business with the United States’ Department of Defense (DoD), the Cybersecurity Maturity Model Certification (CMMC) is a hot topic of conversation. CMMC ensures that Department of Defense (DoD) contractors and subcontractors... BLOGS Microsoft Copilot for Fabric: A Double-Edged Accelerator of Operational Efficiency and Risk 5 min read Organisations are continuously seeking ways to enhance productivity and streamline operations. AI-powered tools have emerged as game-changing enhancements, promising to accelerate output and improve efficiency. Since the introduction of Microsoft... BLOGS A Guide to Navigating the Upcoming Licensing Changes for Dynamics 365 4 min read On January 15, 2026, stricter license compliance will be enforced, requiring all users to have assigned licenses in Power Platform Admin Center (PPAC) to access Microsoft Dynamics 365 (D365) applications. This change will ensure that only authorised... BLOGS AI Agents are Here. 7 Steps to Prepare 4 min read AI agents are no longer a futuristic concept - they are a practical, transformative force that is reshaping industries. One of the most impactful uses of AI today is the development and deployment of agents: systems that independently perform tasks,... BLOGS The Lakehouse Performance Boost: How Fabric’s Materialised Lake Views Save Time and Resources 6 min read Those who work in the data world, especially with a modern platform like Microsoft Fabric, are likely familiar with medallion architecture, where data is carefully moved from its raw bronze state to a cleaned and conformed silver layer and finally to... BLOGS The Next Generation of Power BI Interactivity 6 min read Since Microsoft Power BI’s release ten years ago, many enterprises of all sizes have adopted the tool as the centerpiece of their analytics environments. It has transformed reporting capabilities to make data more available, meaningful and actionable... INSIGHTS PAPER Best Practices for Building a Sustainable PCI DSS Compliance Program 8 min read Creating and maintaining a sustainable PCI DSS compliance program is a crucial and complex task for organisations in Australia and globally to protect payment card transactions and uphold consumer trust. Previous Article Pagination Next Article Leadership Hirun Tantirigama Hirun is a managing director and Protiviti Australia's technology consulting lead with 18 years’ experience in providing risk and regulatory advisory services across a variety of clients and industries. He has led complex, transformational programs across areas such as ... Learn More Rita Gatt As managing director, technology and cybersecurity at Protiviti, Rita leads a dedicated team focused on solving complex organisational challenges, with a particular emphasis on leveraging data, AI and technology to do so. With over 20 years of experience navigating ... Learn More Krishnan Venkatraman Krishnan is a director with over 14 years’ experience in professional services. He has specific expertise in technology risk consulting and has been advising clients both in the public and private sector in designing and implementing information security controls.Major ... Learn More Identity at the Centre podcast Identity at the Centre is a weekly podcast all about identity security in the context of identity and access management (IAM). With a combined 30+ years of IAM experience, hosts Jim McDonald and Jeff Steadman bring you conversations highlighting news, topics, and guests from the identity management industry. Listen Now Case studies Top 10 Pitfalls of an IAM program Identity and access management programs continue to struggle—more than 20 years after the industry’s inception. After reviewing this top 10 list of pitfalls, you may recognise these findings, including some that call for continuous monitoring to proactively mitigate cyber risks.In spite of over 20 years of experience as an industry, Identity & Access Management (IAM) programs continue to struggle — and with good reason. There is a lot that can go wrong with an IAM program.Lack of funding, treating IAM like a project and not a program, not having business buy-in, and trying to overly customise packaged software are all examples of significant challenges that can impact the ability for an IAM program to be successful. That’s where this e-book comes in. The team at Protiviti has decades of real world, hands-on experience not only doing IAM, but doing IAM well. As a team, we collectively work with dozens of clients per year and have seen some commonalities for struggling IAM programs. In putting together this top ten list, you may recognise some that apply to you and some that you may want to keep an eye out for so you can proactively plan against those risks. Protiviti supports the U.S. Federal ICAM initiative (Identity, Credential and Access Management). Situation: The U.S. government needed outside expertise to establish a government-wide identity credentialing capability standard.Value: Protiviti helped implement a government-wide identity credentialing capability and standard for vetting identity and access management solutions. The effort met the President's agenda to establish a means for authenticating users. The policy and governance were extended to the federal government's public key infrastructure. How to implement an effective identity management strategy Learn the essentials to successfully plan and implement an effective identity management strategy.Identity management doesn’t happen overnight; there’s no “Easy” button to press, or magic snap-of-the-fingers instant fix. In fact, identity management has transformed into something far more complex than password authentication and simple security measures. It’s important to understand that jumping into a new technology instantaneously isn’t necessarily the right first step to ensuring a successful program.Getting the keys to the kingdom has become harder than ever before. To do it the right way, you need an appropriate foundation in place for decision-making. This includes prioritising projects that will roll-up into an identity management, or IAM, program. Strong , flexible identity and access management, built collaboratively Solving complex identity and access management issues for an organisation often requires finesse, collaboration and the ability to creatively meet the needs of all aspects of the business with a single solution. One global biopharmaceutical company discovered the power of collaboration as it worked to replace an existing access management implementation, harmonising two distinct populations(enterprise and manufacturing) representing 47,000 users.The company knew it needed to replace its single sign-on (SSO) solution, as its existing technology was neither flexible nor strong enough for the organisation’s complex network of relationships and environments. Although each of the work groups presented its own unique challenges, the manufacturing team’s needs were considerably more complex.
