Cloud Managed Services

Cloud management expertise for maximum cloud value

Are you maximising innovation, value and potential of the cloud?

Our cloud managed services provide cloud production operations with off-site services and local support for routine tasks while driving continuous service improvements related to managing client systems and infrastructure. We define service levels that are appropriate to support your business objectives while balancing costs.

With our cloud managed services, you will have a harmonised, transparent, secure, and optimised service with full accountability. We leverage common processes and procedures that integrate well with Protiviti’s end-to-end managed services capabilities including security, IoT, and other emerging technologies. Our approach provides predictability and quality across multiple areas of managed technology. We can customise the managed services to your current needs and processes.

Our approach provides predictability and quality across multiple areas of managed technology

Operations Assessment

Analysis is key to gaining insight and efficiency. We review your environment to document key components and current state against leading security, governance, performance, change management, and optimisation practices.

Transition and Build

With the assessment results in hand, we’ll define the processes, roles, escalation paths, and accelerators that will enable service delivery. We define SLAs and identify process dependencies and inputs.

Operationalise/Run

We onboard team members, grant access, and refresh documented SOPs and job aids for your custom environment. We activate our baseline metrics and service measurement processes. Active managed service operations monitor and deliver all services.

Continuous Improvement

We identify emerging technologies (e.g., AI/ML and automation) and ITSM practices to further accelerate service delivery. Through regular reviews of processes and systems, we explore opportunities to improve the value of our services and optimise your cloud environment.

Our approach

Relieve burdens on operational resources and optimise cloud spend

Protiviti’s cloud managed services are flexible enough to tailor a blended delivery model of fully managed services and Subject Matter Experts as needed. Our services can relieve burdens on limited operational resources while optimising cloud spend. We’re accountable for driving strategic collaboration with you to deliver high-quality operations, performance, and efficiency in achieving your business goals.