Change Management and Communications

Our model follows 5 critical steps to launch a successful, large-scale change initiative: 

1. Kick-Off: Lay the foundation to make sure the change endures because everyone in the organisation is behind it. You can build a house with no foundation, but it is likely to get damaged in the first serious storm.    
2. Document & Map Processes Affected by the Initiative: Documenting processes effectively and obtaining the buy-in of the right people will set the project on a solid track to meet or exceed expectations
3. Solution Design and Training Preparation: For companies that have achieved alignment from the get-go, change management proceeds smoothly because all key business areas, including the crucial technology department, have been engaged in the development of requirements and process steps from the beginning.   
4. Implement Training, Ownership and Adoption: Implementation of the new initiative is a shared responsibility across all groups. Ownership in the outcome should be shared as well, and the groups must collaborate to develop the best way to adapt the organisation to the change.  
5. Feedback & Enhancement of Processes: For an initiative to succeed long-term, the project team must have its ear to the ground and capitalise on the feedback it receives from both key stakeholders and the broader organisation. Transparency and responsiveness to suggestions help foster a culture in which employees feel they are being heard and are part of the solution. Creating a culture of trust will also make future change implementations easier