Operational Resilience

Operational Resilience
Operational Resilience


In today’s environment of rapid digital change, growing cyber concerns and outages impacting the financial sector, operational resilience continues to be top of mind for industry executives and supervisory authorities around the world. 

Protiviti’s financial services industry subject matter experts developed a framework with which firms can approach and evaluate operational resilience. This framework provides a structure that can be leveraged to help understand, prevent, and recover from extreme-but-plausible events that may impact critical business services provided by the organisation.

Through our global Operational Resilience Command Center we provide our clients with unrivaled market insight, 24/7 on-demand subject matter expert support, and a world class suite of resilience assets and tooling.

Quantum Dawn V - SIFMA


Operational Resilience Framework


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Operational Resilience Command Center

Operational Resilience Command Center


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Our Operational Resilience Command Center

Protiviti has created a global center of excellence where we access and analyse the latest trends, data and thinking to help our clients gain the latest operational resilience insights and expertise.

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Industry Bodies & Regulators

We have gathered and shared insights in over 100 meetings with industry leaders, regulators, and trade associations.

Through our Premium Associate Membership with SIFMA, we actively engage with their committees and working groups, share insights and expertise on crucial industry developments, speak at conferences and events, and contribute to SIFMA's global advocacy efforts for effective and resilient capital markets.

Our People & Research

We have invested to build a global team of 50+ resilience experts, with experience across financial services, cyber, BCP/DR, risk and compliance, technology, and programme management.

Our Command Center hosts weekly collaboration sessions with teams across Protiviti to apply disruptive thinking to resilience challenges. Through this knowledge share, we develop world class solutions and enhance our suite of resilience assets and tooling.

Market Participants

We have facilitated resilience working sessions and briefings with over 75% of the top global financial institutions.

Our relationships and on-going discussions across the industry allow us unrivaled insight into the challenges, thinking and approaches being used.

Engagement Insights

We use, adapt and develop our accelerators and tooling on each project. We understand and share implementation challenges and lessons learned with our delivery teams and clients.

Through leveraging non-proprietary data points, we are able to shape and share our understanding of regulatory trends, priorities and expectations.