No Audio ⏸ Unlock the full potential of your business with Protiviti's Al consulting services Our AI offerings Our platform How we innovate Use cases by industry/function Our insights Innovation at Protiviti Responsible Al for Breakthrough Innovation Artificial Intelligence (AI) stands at the forefront of innovation and is revolutionising the way businesses operate and compete. AI is driving a new era of business transformation, enabling organisations in Singapore to automate processes, enhance customer experiences, and create new revenue streams. Al is critical to define the trajectory of future growth and value. The opportunity is vast and balance is key to strategic and responsible use of Al.At Protiviti Singapore, we deliver cutting edge Al solutions, helping you leverage existing Al technologies or build custom solutions for your enterprise. Own proprietary Al platform accelerates value delivery by providing AI-driven insights and automation tailored to your business needs. Our unique AI consulting approach helps businesses adopt AI strategically and responsibly, balancing innovation with risk management. We help firms in Singapore:Leverage existing AI technologies to build customised AI solutionsImprove decision-making with evidence-based analyticsEnhance operational efficiency through intelligent automationEnsure compliance with evolving AI regulations We help organisations adopt Al to reimagine and automate operations, enhance experiences, and drive innovation Our artificial intelligence services Envision Establish Execute Evolve Envision Leveraging design thinking techniques and tailored AI strategies, we help organisations in Singapore identify Al opportunities, leveraging our use case catalogue and prioritisation framework to help your organisation efficiently answer questions like:What are the best opportunities for Al and how do I start?What tools, technologies, and platforms should I use?How do we balance cost, opportunity and risk? Establish Assess your AI readiness and evaluate technical complexity and data quality to determine:Do I have appropriate data and is my environment ready?Is the use case technically feasible and aligned with our risk profile?Do I have the right buy-in and are we prepared for change? Execute Build rapid and functional prototypes, connecting enterprise data, demonstrating the power of AI in real-world scenarios, and establishing monitoring mechanisms:How do I prepare my data and technology environment for AI?How will I monitor and protect my AI solutions and outcomes?How do I ensure responsible AI principles are followed? Evolve AI solutions must continuously adapt to changing conditions. We incorporate feedback loops into AI models to ensure they remain effective and adhere to responsible principles such as privacy, fairness, accountability, security, and transparency:How can I continuously test, tune, and adapt my AI solutions?How do I accelerate innovation without compromising risk management?How can I accelerate innovation without compromising risk? An effective model governance framework creates: (1) Transparency, privacy, fairness, accountability, security, and human-in-the-loop considerations to confidently drive implementations; (2) organisational structures and skillsets that foster innovation while managing risks for flexible interaction between governing bodies and business functions Why businesses in Singapore choose Protiviti's AI consulting Navigate the AI ecosystem: The AI landscape can be bewildering, with an abundance of tools emerging. Organisations face the challenge of discerning which tools and strategies are best suited for their specific business objectives. Protiviti Singapore helps you select the right AI solutions for your business goals.Implement your AI strategy: There's uncertainty on where to begin with AI integration, from pinpointing high-impact use cases to crafting effective solutions and securing the resources and know-how. Protiviti’s AI services help you create a clear roadmap for AI adoption.Create transparent and secured AI: Apprehensions regarding clarity and security issues, especially in data management, privacy, and ethical concerns, often impede the adoption and acceptance of AI technologies. Protiviti’s AI consultants address security, privacy, and ethical concerns to ensure your AI initiatives are trusted and compliant.Comply with AI regulations: As regulations and legalities surrounding AI continually shift, organisations find themselves in scenarios that they must adeptly manage to stay compliant. Protiviti helps you navigate Singapore’s national AI strategy and global AI governance frameworks.Innovate and manage AI risk: Executives face the delicate task of fostering innovation through AI while simultaneously mitigating its inherent risks to maintain a competitive yet secure stance in their industry. Protiviti Singapore helps you balance innovation with risk management while scaling your AI solutions. Case studies: the real-world impact with Protiviti’s AI solutions 50% TIME REDUCTION WITH AUTOMATED INVOICE PROCESSING The client needed to drive efficiencies and scale their invoice and remittance process. They processed approximately 4000 supplier invoices by month, each with a unique format, design and data structure. Each invoice was reviewed, and the required accounts payable information was manually keyed into the procurement system. This process required considerable resources, which affected their ability to meet remittance and payment timelines.Protiviti’s cloud-enabled automated invoice processing solution, leveraging machine learning and RPA which incorporated structured data output, the client reduced manual and time-consuming effort by 50% and enhanced the overall vendor relationship by providing a faster and more accurate remittance process. AUTOMATED CUSTOMER FEEDBACK A luxury sport apparel company needed an automated solution to quantify and classify their customer feedback that would enable the company to create an actionable strategy and improve their customer service experience. Protiviti successfully conducted quantitative and qualitative analysis to define the root cause and key areas of improvement for customer experience and business operations including: Protiviti’s artificial intelligence algorithm to classify text into defined categories and natural language processing derived text analytics to further understand structure, sentiment, and intent. AUTOMATION OF CUSTOMER LOAN APPLICATION A large volume of customer loan applications had to be submitted, entered and processed within a short period of time. Each application required over 50 data entry points, and a single error could cause the entire application to fail, resulting in an applicant needing to start over. The client needed an automated solution to quickly enter in the loan application data and reduce errors.In two days, Protiviti's team designed and delivered an automated processing solution that ingested the customer loan application, extracted line items and key information, then entered this information into the government processing website. Utilising an attended UI Path Bot, the client significantly scaled the application entry process, increasing the volume of applications which could be processed with higher accuracy and reduced portal time. MINIMISING DISRUPTIONS WITH DEEP LEARNING AND IMAGE RECOGNITION A leading courier delivery services company, managing nearly 8,000 packages per day, was experiencing delays and errors in their processing centers. Challenges included special handling requirements for oversized packages and cardboard material packages to be identified and set aside through human intervention. This manual process was error-prone, often resulting in the unnecessary stoppage of conveyor belts – disrupting processing and lowering efficiency.Utilising deep learning and image recognition for the conveyor belt video feed, Protiviti developed two proprietary detection algorithms to quickly and accurately identify oversized packages and recognise cardboard material. These solutions were designed to be hosted in the cloud environment, enabling scalability for peak seasonal demand. Here is how Protiviti Atlas enables us to build unique AI solutions for our clients: Pro Document Consent Revolutionise content management By enhancing operational efficiencies by over 85%, positioning your business for increased success and client engagement wins Pro Document Stack Streamline control inventory management By enhancing documentation accuracy. Protiviti Atlas saves 30-50% of the time spent on control descriptions and delivers insights into your control inventories Pro Location Globe Streamline ESG reporting By analysing utility bills and providing energy emission calculations with a success rate of over 95%. This automation saves 50-70% of time graph 40-60% time saving on requirement definition By cross-mapping NIST, COBIT, FEMA and other requirements and frameworks Pro Document Folder Categorise risks Within your specified taxonomy and ensure that descriptions are consistently updated to meet industry standards Pro Briefcase Efficiently aggregate control testing evidence Save 40-70% of data extraction time, including invoices, contracts, and leases Pro Building office 60% time savings In legal contract reviews and risk assessments Pro Legal Briefcase 50% audit efficiency Improvement By streamlining the creation of process flows from initial walkthroughs Pro Rightmark Square Discovery processes enhancement With dynamic dialogue and tailored questions during IT infrastructure assessments Pro Screen System Integration Comprehensive enterprise issue management By summarising and outlining essential topics or discussions, leaving no stone unturned in your strategic meetings Pro System Security Navigate policy compliance Benchmark current practices against standards like HIPAA for enhanced adherence recommendations Pro Tools Gear Elevate project management capabilities With Microsoft Copilot's real-time meeting transcription service and automated note-taking and follow up accountability Our platform: Protiviti Atlas Protiviti Atlas: our platform for accelerating Al Innovation Protiviti Atlas is our proprietary (and patent pending) enterprise Al platform, that allows us to embed generative Al capabilities across our client engagements and internal operations. It is specifically designed to accelerate the adoption of artificial intelligence services and AI consulting across businesses in Singapore.Protiviti Atlas provides access to a suite of generative Al capabilities, enabling our teams to create custom solutions that enhance the value we provide around analysing complex information, real-time translation, creating and examining diagrams and images, and processing video.Protiviti Atlas accelerates the implementation of Al-driven solutions for our clients while ensuring enterprise grade scale and security. 91%+ of employees are using Protiviti GPT Protiviti GPT Protiviti's Generative Pre-trained Transformer (Protiviti GPT) is our proprietary AI assistant, powered by Protiviti Atlas. Protiviti GPT leverages advanced generative AI technology to securely enhance service delivery.Protiviti GPT allows us to:Accelerate research timeProcess complex documentsLeverage Protiviti's intellectual propertyReduce routine tasksProtiviti GPT is:PrivateSecureVerifiable 91%+ of employees are using Protiviti GPT How we innovate with AI Protiviti Atlas and Protiviti GPT, enables us to offer tailored Al solutions that are both scalable and compliant with global data privacy standards Harness the power of artificial intelligence to deliver innovative, efficient, and secure solutions Our approach allows us to incorporate your unique needs into our Al solutioning strategy: whether it involves refining customer service interactions using advanced language models or optimising financial processes through intelligent automation. We navigate the rapidly evolving technology landscape alongside you - offering agile support every step of the way.Our proprietary platforms, Protiviti Atlas and Protiviti GPT, enables us to offer tailored Al solutions that are both scalable and compliant with global data privacy standards.Protiviti’s expert AI consulting services combined with our AI tools, offer accelerated business insights, enhance process automation, and transform customer experiences. We leverage Al to streamline complex tasks allowing us to provide exceptional consulting services that save you time and increase value. Our commitment to responsible Al ensures transparency, fairness, accountability and security in our Al-driven operations.Our consulting expertise, our flexible delivery model with our parent company Robert Half, and our robust ecosystem of over 60 partners enables us to customise solutions for your specific needs. Through this approach, we help you realise the potential of Al and drive value for your customers and your organisation. Protiviti Atlas and Protiviti GPT, enables us to offer tailored Al solutions that are both scalable and compliant with global data privacy standards We are committed to not just adopting but also shaping the future of Al within the business consulting landscape with efficiency gains between 40-80%, we have been able to transform our traditional consulting services Innovating with AI Protiviti is innovating with Al through a multi-faceted approach that combines proprietary technology development, like Protiviti Atlas, strategic partnerships, and a focus on responsible Al deployment.Here's how Protiviti stands out in the field of Al innovation:Development of proprietary Al platforms: With Protiviti Atlas and Protiviti GPT, we have built robust platforms that facilitate rapid deployment of Al solutions tailored to clients' specific needs while ensuring data security and compliance.Focus on responsible AI: Emphasising ethical considerations in Al, we focus on transparent, fair, accountable, and secure solutions.Industry-specific solutions: By creating customised applications built by our Industry subject-matter experts.Expertise in regulatory compliance: Recognising the regulatory complexities associated with Al, we help clients navigate these challenges effectively.Strategic alliances: Leveraging our partnerships with technology leaders allows us to expands capabilities and keep up with the cutting edge of technological advancements.Al-powered consulting services: By integrating Al into traditional consulting services we provide efficiency gains and showcase an innovative blend of human expertise with machine intelligence. Use cases by industry/function Explore how organisations are harnessing the power of AI with our use case library Take command of your business' future today Embrace Al to supercharge efficiency, and skyrocket the value you deliver. Transform your operations, unearth hidden insights with advanced data analysis, make sharper decisions faster, and elevate customer experiences to new heights.Dive into our interactive guide with actionable Al applications by business functions or industry. Discover how Al can not only tackle your current challenges but also unlock exciting new opportunities for growth.Ready to propel your organisation forward? Business functions Risk & Compliance + Regulation Scanning MonitoringDynamic Risk ReportingCompliance EvaluationPolicy Comparison + DraftingControl Testing AutomationFraud Detection + Prevention Human Resources + Talent AcquisitionVoice of the Employee AnalysisCareer Development PlanningLearning and Development OptimisationHR Service Management Efficiency Finance & Accounting + Financial Planning and Forecasting AutomationReal-time Financial Data MonitoringRecord to Report (R2R) Process StreamliningOrder-to-Cash Workflow EnhancementCost Optimisation Strategies Audit Professionals + Audit Announcement Planning & Scoping MemoWork Programme DevelopmentProcess/Control Narratives AccelerationExecutive Summary DevelopmentObservations & Recommendations Analysis Legal Teams + Contract Drafting AssistanceInformation Intake AutomationCompliance Evaluations SupportDue Diligence Efficiency ImprovementsLegal Summaries Generation Customer Support + Intelligent CRM IntegrationEmotion Recognition for Enhanced Customer InteractionPredictive Analytics for Customer Behavior ForecastingAgent Assistance via NLP Libraries and ML Models Technology + Service Desk AutomationPredictive Maintenance: AI can analyse data from IT infrastructure to predict failures and schedule maintenance proactively, reducing downtime and improving system reliabilityCoding Assistants: streamline software development processes Cybersecurity & Privacy + Threat Detection & Response: Behavioral Analysis and phishing spam and anomaly detectionThreat Intelligence: AI can analyse vast amounts of data to identify emerging threats and vulnerabilities, enabling proactive security measures.Incident Response Automation: AI can automate incident response processes, such as identifying the source of a breach, containing the damage, and restoring systems, reducing the impact of security incidents.Behavioral Analytics: AI can analyse user behavior to detect anomalies that may indicate malicious activity, such as insider threats or unauthorised access.Privacy Compliance: AI can help organisations comply with privacy regulations by automating data privacy assessments, identifying sensitive data, and implementing appropriate controls.Risk Assessment: AI can assess risks to information systems and data, helping organisations prioritise security measures and allocate resources effectively.Vulnerability Management: Predictive vulnerability analysis and threat modeling with generative AI By industry Education + Personalised LearningEnrollment Management & ForecastingStudent Success PredictionCommunication AutomationFacilities ManagementConversational Support Manufacturing + Pricing OptimisationVisual Defect InspectionPreventative MaintenanceIndustry 4.0 AutomationTechnical Documentation DraftingProduct Design + DiscoverySupply Chain + Demand ForecastingConversational Customer Care Insurance & Financial Services + Claims Processing AutomationFraud Detection and PreventionPersonalised Insurance ProductsUnderwriting and Risk AssessmentPredictive Analytics for Customer RetentionFraud Risk Scoring for ClaimsAI-driven Marketing and Customer InsightsCustomer Service and Chatbots Healthcare + Diagnosis SupportPatient TriagePredictive Analytics (Readmissions, Reoccurrence)EHR DocumentationClinical Trials MatchingImaging InsightsPrecision Medicine + Personalised CareConversational Patient Care Retail + Chatbots (Conversational AI)Personalised RecommendationsDemand ForecastingPricing OptimisationGuided Product Selection Store Layout Private Equity + Portfolio ManagementPerformance ReportingTarget Asset AnalysisContract AnalysisRisk ManagementInvestor Relationship Management Energy & Utilities + Demand Forecasting and Grid ManagementPredictive Maintenance and Asset ManagementTechnician SupportRegulatory Compliance and ReportingWorkforce Enablement and Scaling KnowledgePricing OptimisationSustainability and Emissions ReductionConversational Customer Care Media & Entertainment + Content Recommendation Systems: AI algorithms suggest personalised content based on user behavior, boosting engagementStoryboarding and Content CreationAudience Sentiment Analysis: AI analyses social media and other channels to gauge audience reactions in real-timeReal-time Language Translation: AI can enable real-time translation of content across multiple languages, expanding global reach and accessibilityAudience Segmentation: AI can analyse audience demographics, behaviors, and preferences to create targeted marketing campaigns and tailor content to specific segments Aerospace & Defense + Supply Chain Forecasting: Anticipate and predict supply chain demands and ensure right part-right time-right placeAutonomous Vehicles: AI can enable autonomous drones, aircraft, and ground vehicles to operate independently, performing tasks in dangerous environments and reducing human riskPredictive Maintenance: AI can analyse data from aircraft and equipment to predict failures and schedule maintenance proactively, improving safety and reducing downtimeTarget Identification: AI can analyse images and data from sensors to identify targets and threats, improving accuracy and reducing false positives in military operationsMission Planning: AI can optimise mission planning by analysing various factors such as weather conditions, terrain, and enemy activity, increasing mission success ratesSatellite Data Analysis: AI processes vast amounts of satellite imagery for military or environmental monitoringCombat Simulations: AI simulates combat scenarios to train personnel in complex environments Our insights Embrace the future of business transformation with Artificial Intelligence Our insights Dive into our thought library to unlock a wealth of knowledge on leveraging AI for your organisation's success. Whether you're just beginning your AI journey or looking to optimise existing initiatives, our insights will help you define the path forward.Learn how to deploy effective AI programs, navigate common challenges, and turn potential risks into opportunities.Don't let AI pass you by – immerse yourself in our resources today and lead your organisation confidently into tomorrow's AI-driven landscape. Embrace the future of business transformation with Artificial Intelligence Featured insights NEWSLETTER Agentic AI: What It Is and Why Boards Should Care In 2024, generative artificial intelligence (AI) was all the rage. In 2025, agentic AI has surfaced as the next frontier of AI deployment. What is agentic AI, and why is it important for directors to understand how management intends to use it?... WHITEPAPER Generative AI: Business Rewards vs. Security Risks Explore ISMG’s Second Annual Generative AI Study, sponsored by Protiviti. Learn how businesses balance AI innovation with security risks in this comprehensive report BLOGS AI in Singapore Business: Protiviti Pulse Survey Series Tracks Real-World Adoption Artificial intelligence (AI) is reshaping how business in Singapore operate. It is creating new services at a rapid scale (think ChatGPT, Gemini or Deepseek!), and becoming core to maintaining competitive advantage and driving business growth.... BLOGS What AI Is Doing For, and To, the Humans in the People Function HR functions will play a key role in overseeing AI usage throughout the organisation. This responsibility has huge ramifications for HR professionals and nearly all of the functional pillars within HR. 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NEWSLETTER A Director’s Road Map for Effective AI Implementation Almost every organisation around the world is trying to figure out what artificial intelligence (AI) offers and how to deploy it to move the business forward. A road map can help directors engage more effectively in these strategic conversations.... BLOGS Navigating AI Risk Management: Insights from CIOs on Artificial Intelligence Strategy Businesses are excited about the transformative potential of artificial intelligence (AI) to innovate and enhance business models, customer insights, products, and processes. Alongside this potential, there is a growing need to identify and mitigate... WHITEPAPER Establishing a scalable AI governance framework Establishing an AI governance structure paves the way for effective management and measurement of AI solutions, fostering innovation while mitigating risk. Previous Article Pagination Next Article Intelligent Document Retrieval System, Powered by Responsible AI, Helps Reduce Air Pollution This company is a leader in the supply of after-sale services to the world’s engine and compressor markets and is trusted by nuclear power plants, the U.S. military and both public and private electricity generators around the globe. Read more Hospitality Company Builds Foundation for Pursuing Responsible AI, Mitigating Risk with Comprehensive Standards and Enhanced Controls The client is a multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Before exploring and adopting generative artificial intelligence capabilities across the enterprise, the client wanted to establish a comprehensive AI governance standard and control framework to address any new risks. Read more Innovation at Protiviti Innovation is one of our core values We expect, value and deliver new ideas and approaches. We employ a highly collaborative approach and the very latest in technology tools, including Al, together with novel problem-solving techniques, to ensure we discover the best possible solutions for our clients and our business. Design thinking To help embed an innovation mindset in all we do, all our people are trained in Design Thinking. Learn more Protiviti iNN Our employees can apply for a residence at one of our innovation sites, which serve as in-house incubators and accelerators of ideas. At a Protiviti "iNN," they collaborate with colleagues around the world to solve real-life client challenges while gaining skills and certifications in Agile software development, human-centered design, emerging technologies and user experience design. Client workshops We frequently use our INN locations and other offices to help individual or groups of clients to focus on their most difficult problems. Drawing on design thinking principles and fast prototyping, we can collaborate with you to discover novel solutions to your greatest business challenges. Leadership Sam Bassett Sam is the country leader for Singapore. With over 25 years' experience, he's primarily worked in financial services with consulting firms or directly in the banking industry to deliver change and support strategic, tactical, and operation goals across Asia, Europe and ... Learn More Ann Chi Koh Ann Chi is a managing director who leads the internal audit and financial advisory services solution for Protiviti Singapore. She has a proven track record managing and leading multi-location and multi-year consultancy projects at top tiered global MNCs, particularly in ... Learn More Frequently Asked Questions How can AI solutions enhance operational efficiency for organisations in Singapore? + Artificial intelligence solutions can significantly boost operational efficiency by automating routine tasks, reducing errors, and freeing up human resources for strategic initiatives. At Protiviti Singapore, our AI consulting services focus on integrating intelligent automation tailored to the unique needs of Singapore's dynamic market, ensuring optimal performance and competitive advantage. What industries in Singapore can benefit most from AI services? + Industries such as financial services, manufacturing and distribution, construction, logistics, consumer products, and retail in Singapore can greatly benefit from AI services. For instance, financial institutions can leverage AI for fraud detection, while retailers can use AI-driven analytics for personalised marketing. Protiviti Singapore offers artificial intelligence consulting to develop industry-specific AI strategies that drive growth and innovation. How does Protiviti ensure the ethical use of AI in its solutions? + Protiviti Singapore is committed to the ethical deployment of AI solutions. We adhere to principles of transparency, fairness, and accountability, ensuring that our AI consulting practices align with both local guidance in Singapore and global ethical standards. Our approach includes rigorous testing and continuous monitoring to mitigate biases and uphold the integrity of AI systems.
