Hospitality, Leisure & Travel

Innovating for sustainability and purpose

Hospitality, Leisure and Travel

The global pandemic may have limited our ability to physically interact with one another, but it did not break our innate need to experience life together. Companies that continue to adapt to this new reality while remaining focused on the human need for personal interaction and memorable experiences will thrive today and tomorrow. At the industry’s resilient core are steadfast companies and leaders who are committed to delivering seamless, personalised customer experiences, building and maintaining a purposeful brand, maximising revenues, investing capital, and using technology to innovate for the future of business and leisure travel.

In this time of change, Protiviti will continue to help companies respond to evolving customer needs through digital transformation, technology and process innovation, advanced analytics, environmental and social stewardship, and the enhancement of guest experiences and customer loyalty.  Additionally, Protiviti helps companies manage omnipresent risks, including enhancing safety and security during tumultuous times, protecting customer information and remaining compliant with related data privacy laws, managing third-parties and disruptions in the supply chain, acquisition and retention of labour, and more.

When companies effectively adapt to changing industry priorities and work to manage risk, disruptions become opportunities; customers become fiercely loyal; and enhanced financial performance improves access to capital for continued investment in brands, assets, products, and services – creating an ongoing cycle of success.

Hospitality, Leisure and Travel

2024 Top Risks in the Consumer Services Industry

Discover Protiviti’s top risks survey report 2024 in the hospitality and airlines industry to mitigate risks and comprehend their potential impacts.

Our services for Hospitality, Leisure and Travel companies

Sectors we serve

Adapt to changing industry priorities

Hospitality and Leisure

The hospitality industry remains focused on customer satisfaction and meeting leisurely needs. With a customer-first mindset for the newly adapted business and leisure traveller, our industry clients span companies that provide accommodations (e.g., hotels, resorts, timeshares, sharing economy companies, hospitality REITs), travel and tourism (e.g., OTAs, cruises, casinos, online gaming, amusement parks, marinas, ski resorts), leisure (e.g., sports teams, fitness centres, event planning and venues, golf clubs), and more.

Adapt to changing industry priorities
Maximise the chances for success


As the airline industry aims to increase operational efficiencies, improve customer experiences, and get back to solid profits, Protiviti is helping to build custom solutions that maximise the chances for success. Our industry team works with a variety of airline companies across the globe such as the major, national, regional network and charter, and private / corporate air carriers involved in transportation of passengers or cargo, as well as maintenance facilities, catering, ground handling, aircraft leasing and airport operations.

Maximise success across core business areas

Other transportation

A return to travel, whether by land, air or sea is a welcomed opportunity for business and leisure travellers alike. Protiviti works with passenger railway, rental car, and other transportation companies to enhance core business areas for optimal efficiency and sustainable, long-term growth.

Maximise success across core business areas


Sam Bassett
Sam is the country leader for Singapore. With over 25 years' experience, he's primarily worked in financial services with consulting firms or directly in the banking industry to deliver change and support strategic, tactical, and operation goals across Asia, Europe and ...