Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Podcast October 27, 2022 Risky Women Podcast | Risk Analytics: Ximena Zambrano Shaheen Dil, Senior Managing Director of Protiviti, in conversation with Ximena Zambrano, Senior Vice President and Head of Model Validation at Wells Fargo on the evolution of risk analytics and technological advances in data science (AKA are machines taking over?)Ximena Zambrano is a seasoned executive with 25 years of experience in the Banking Industry as a Risk Manager, Ximena currently leads… Newsletter December 1, 2024 Setting the 2025 Audit Committee Agenda The next 12 months are likely to be another challenging year for audit committees. The 9 topics we have highlighted for 2025 may include some areas audit committees would consider beyond the official scope of responsibility as outlined in their respective charters. Newsletter August 7, 2024 10 Questions to Increase Your Strategic Impact as a Board Member The role of corporate directors is to be trusted advisers to the CEO consistent with their duty of care and to exercise oversight on the shareholders’ behalf. To confirm they are fulfilling this role, directors need to periodically self-assess their boardroom performance. Blogs February 28, 2025 Privacy Compliance: The Role of Digital Identity Driven by stringent global privacy regulations, consumer privacy and security are top of mind for technology executives. Compliance with these regulations requires organisations to think through their approach to collecting, securing, managing access to, and deleting customer data. Client Story June 13, 2023 Having it all: Technology transformation in the luxury marina market This company is the world’s largest owner and operator of marinas, with more than 100 locations in its portfolio. The company’s business model is laser focused on growth through acquisition while enhancing the member experience in this high-end market. To support the business model, the company embarked on a technology transformation journey to develop its own marina management system that allows… Blogs July 24, 2022 How to Build Effective FinOps Capabilities in Cloud Financial operations (FinOps) professionals around the world are generally unflappable, and they need to be. Moving finances to cloud, essentially transferring the spend from CapEx to OpEx, is proving to be a struggle. Organisations are seeing mixed success as they attempt to adopt new FinOps methodologies and are finding it difficult to control spend as development teams and engineers are… Newsletter August 16, 2021 The World Is a Zoo: Framing Risks in the Boardroom As disruption and the unexpected have become the norm in many industries, clarity is needed around framing the boardroom risk conversation. In 2009, in the wake of the great financial crisis, the National Association of Corporate Directors (NACD) published a report on the board’s risk governance process, recommending five risk categories for boards to differentiate risks for discussion… Whitepaper April 23, 2020 Reemergence Planning – A Sound Strategy After a Crisis In September 2001, Wired magazine reviewed science writer Steven Johnson's then-new book, Emergence: The Connected Lives of Ants, Brains, Cities and Software. Johnson’s premise: Brilliant adaptations arise out of interconnections and cooperation among individual components of complex systems. He optimistically predicted that we would develop technology tools that have humans “collaborating on a… Podcast Transcript December 13, 2021 Transcript | Risk Transformation: Carol Beaumier This episode brings the 2021 season of Risky Women Radio to an end. We are excited to continue our transformation journey through 2022! Lucy Pearman talks with Carol Beaumier who oversees Protiviti’s Asia-Pac Financial Services Practice about cyber and ESG risks, talent retention and the consequences of not transforming. Carol Beaumier is a Senior Managing Director in Protiviti’s Risk and… Load More
