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June 12, 2026

Why Traditional IT Cost Metrics Fail in the AI Era - and What Leaders Should Measure Instead

Organisations continue to evaluate IT spend through a narrow operational lens, focusing on efficiency ratios, cost per ticket, or run rate versus budget. This approach worked when IT primarily delivered infrastructure and back-office services. Disruptive technologies such as AI fundamentally change how value is created, just as the rise of the internet in the 1990s forced organisations to rethink…
Whitepaper

July 21, 2022

Customer remediation: Making it right (and better)

In our Compliance Priorities for 2022 in the Financial Services Industry, we emphasised the interconnectivity among the risks we identified, including how the pandemic, the global focus on environmental, social and governance (ESG) issues, and continued regulatory emphasis on culture and conduct were combining to shine a bright light on how financial institutions (used broadly herein to refer to…
Whitepaper

July 19, 2021

Resilience Practices Can Help Firms Mitigate Supply Chain and Third-Party Provider Risks - Top of Mind Compliance Issues for 2021

Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative…
Blogs

April 3, 2023

Digitising Experiences (Customer & Employee) Creates Value for Energy and Utilities Firms in Australia

Leaders of energy and utilities (E&U) businesses are becoming increasingly focused on the business impacts of rapidly evolving technology.
Insights paper

November 8, 2024

Understanding the Impact of the EU AI Act: A Primer for Financial Institutions

Navigate the EU AI Act's impact on finance with our strategic guide to compliance and ethical AI use.
Blogs

July 16, 2025

Looking beyond compliance: The long game of sustainability management and reporting

As regulators in Europe and the United States pump the brakes on mandatory sustainability reporting regulations, sustainability management emerges as a driver of business value on its own. Recent data shows executives are unwilling to drop sustainability from their agenda, regardless of the political winds and regulatory pull-back.
Survey

January 22, 2026

CPG and retail firms: Cybersecurity, customer experience and supply chain are top priorities

Download Protiviti’s Top Risks Report 2026 for the CPG & retail industry, with insights on AI and Gen AI, cybersecurity, changing consumer behavior and global supply chain risks.
Whitepaper

March 16, 2023

CPS 230 – APRA’s new standard to improve operational risk and resilience

On 17 July 2023, the Australian Prudential Regulation Authority (APRA) released the final new prudential standard CPS 230 Operational Risk Management, which is mostly aligned to requirements in other jurisdictions, including the United States, the United Kingdom, Hong Kong, and Singapore. The standard aims to reinforce the importance of financial institutions maintaining a clear focus on customer…
Client Story

March 15, 2021

National Vision Sees Financial Reporting Clearly with SAP Business Planning and Consolidation and SAP Analytics Cloud

National Vision, a leader in the U.S. optical industry, is a retailer that has seen tremendous growth since it was founded in 1990. National Vision turned to Protiviti, its long-standing partner, to extend the capabilities of SAP Business Planning and Consolidation, its full financial reporting, budgeting and forecasting tool, with SAP Analytics Cloud for planning. National Vision is one of the…
Video

December 17, 2025

AI and Modernisation: Workforce Evolution, Change Champions and Customer Experience

AI is transforming the workforce — but the story is one of evolution, not extinction. In this Money20/20 conversation, Protiviti’s Melissa Desjardins, director, CIO solutions, financial services, and Andrea Deal, associate director, CIO solutions, financial services, reflect on the real impact of artificial intelligence (AI) and modernisation, drawing on decades of experience guiding…

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