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  • Podcast

    September 27, 2023
    Regulation, risk and reward with HSBC’s Chief Compliance Officer, Asia Pacific
    Some of the key things that I see will be around digitalisation, open banking, artificial intelligence and robotics, workforce transformation, cyber security, and as mentioned, sustainable banking as well as regulatory technology. We're also already seeing an increase in regulatory complexity, and banks will need to invest significantly more, in my opinion, around regtech solutions. These…

  • Blogs

    June 13, 2022
    And the Survey Says: Digital and Emerging Technologies Will Add Jobs Over the Next Decade
    It’s probably not surprising that emerging technology’s role in the future of work, the workforce and workplaces are top of mind for global business leaders; what is surprising is nearly three quarters (74%) of those executives believe digital and emerging technologies will add jobs and increase the size of their workforce over the next decade. That should help allay some of the fears of workers…

  • Podcast

    April 23, 2025
    Podcast | Unpacking the ESG Implications of Digital Assets and Blockchain - with Frank Kurre and Ann Rodriguez
    In this episode, host Frank Kurre speaks with digital asset and risk expert Ann Rodriguez for a timely conversation on the Environmental, Social, and Governance (ESG) implications of digital assets and blockchain technology. Their discussion explores critical ESG dimensions. Ann outlines how boards can embed ESG considerations into digital asset strategies. This episode equips board members and C…

  • Podcast

    March 26, 2025
    Podcast | Digital Frontier: Addressing Blind Spots in Corporate Governance and Strategy – with Frank Kurre and Ann Rodriguez
    In this episode, Protiviti Managing Director Frank Kurre is joined by Ann Rodriguez to explore the impact of digital assets on corporate governance and strategic planning. Ann highlights critical areas where technology significantly influences corporate practices. They emphasize the importance of board members staying informed about digital assets, extending beyond just the financial sector.

  • Blogs

    April 29, 2022
    Validation of Machine Learning Models: Challenges and Alternatives
    The Potential of Machine Learning (ML) to deliver value to banks has created something of a gold rush in adopting this methodology for banking applications. ML can produce immense benefits when applied to complex nonlinear problems where there is a large amount of data, particularly unstructured data. Use cases for incorporating machine learning in banking include asset management, fraud…

  • Video

    November 1, 2023
    Video | Financial Institution Optimises Customer Relationship Value through AI and Innovative Data Approach
    A financial institution needed to effectively assign its relationship managers to optimise service, balance resource workloads and maximise revenue. We helped them develop a graph data structure and algorithms in the Microsoft Azure environment to organise and analyse nested banking customer relationships.This reduced daily data processing time by nearly 96% and automated more than 90% of client…

  • Podcast Transcript

    September 27, 2023
    Transcript | Regulation, risk and reward with HSBC’s Chief Compliance Officer, Asia Pacific
    In brief"Some of the key things that I see will be around digitalisation, open banking, artificial intelligence and robotics, workforce transformation, cyber security, and as mentioned, sustainable banking as well as regulatory technology.""We're also already seeing an increase in regulatory complexity, and banks will need to invest significantly more, in my opinion, around regtech solutions.…

  • Client Story

    November 24, 2021
    Global bank puts customer experience front and center as its engine for growth
    In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti…

  • Podcast

    July 21, 2022
    Risky Women Podcast | CRA and Fair Lending: Mary Bailey
    Shelley Metz-Galloway, US lead of Protiviti’s regulatory compliance practice, talks with Mary Bailey, regulatory compliance expert, about the US Community Reinvestment Act and how upcoming changes to the rule should improve access to credit and have a big impact on banks’ compliance and reporting. They also take a look at the status of international efforts toward fair lending. Mary Bailey CRCM,…

  • Whitepaper

    October 8, 2025
    Crypto Compliance in Focus: Regulatory Views Across the US, UK, EU and APAC
    The bases for the appeal of crypto assets vary across interested parties: potential for high returns, diversification, user control, anonymity, customer demand, low-cost global payment capability, and the oft-expressed FOMO (fear of missing out), among them. With a market cap as of mid-September 2025 of $4.22 trillion, crypto assets have experienced explosive growth over the last five to 10 years…
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