• Search in Protiviti.com

Insight Search

Sort by:

  • Blogs

    October 17, 2022
    For Telecoms, Cultivating Loyal Customers Requires Better Customer Data Management
    Understanding and mapping the customer journey is the starting point from which to identify the key opportunity moments where access to the right customer data can help anticipate a service need, resolve an issue without asking, or offer a customised product — in other words, make the difference between cultivating a happy, loyal customer or losing one to the competition.The telecommunications…

  • Whitepaper

    June 27, 2023
    What Role Should Compliance Play in ESG?
    By Bernadine Reese and Jackie Sanz Regulators and many other stakeholders are intently focused on how financial institutions address environmental, social and governance (ESG) matters. Within financial institutions, boards of directors, executive management and much of the C-suite are weighing in on the ESG strategy and approach. Chief compliance officers (CCOs), though, have been remarkedly…

  • Client Story

    March 21, 2023
    Florida-Based Bank Optimises Customer Relationship Value Through Innovative Data Approach
    This Florida-based organisation has grown from a small community back to one of the state’s largest financial institutions. Over time, the bank built its reputation by maintaining the personalised service of a community bank while investing in the talent, technology and financial products customers expect from a large bank – from facilitating inbound investments and empowering small businesses to…

  • Podcast

    April 16, 2024
    Digital expert: Metadata and ID keys to unlocking e-government
    In this VISION by Protiviti interview, Ghislaine Entwisle, Protiviti Managing Director and leader in the Technology Consulting and Business Performance Improvement practice, interviews Dr. Ian Oppermann about e-government, AI, digital ID, the equity gap and more. Oppermann is co-founder of ServiceGen, a firm that helps global governments achieve digital transformation. He is also an Industry…

  • Insights paper

    June 13, 2025
    Boosting Public Sector Digital Project Delivery Confidence With DTA’s Assurance Framework
    The Australian government continues to make significant investments in digital transformation projects—totalling $12.9 billion as of the 2024-25 mid-year economic and fiscal process—but too many of these projects are still failing to meet expectations or inspire confidence, leading the government to sharpen its focus on project performance.

  • Newsletter

    February 7, 2024
    The Top Risks 10 Years Out: Global Risks Are Persistent
    Capturing insights from over 1,100 C-level executives and directors across multiple industries with broad geographic representation, our global survey of C-level executives and directors survey offers insights for the top risks over the next 10 years out to 2034. The following table provides a context for understanding the most critical uncertainties companies face looking forward to 2034.TOP…

  • Newsletter

    March 25, 2020
    Going Digital: The Future Auditor in Action
    For several years, Protiviti has described the “future auditor” as a chief audit executive (CAE) who takes definitive steps toward making The Institute of Internal Auditors’ vision of “an independent, objective assurance and consulting activity that adds value and improves an organisation’s operations” a reality. Several issues of The Bulletin have been devoted to describing various…

  • Whitepaper

    October 24, 2024
    Reframing Regulatory Change: Adapting to Win
    Regulations continue to expand in number and scope, driven by a variety of sources. As a result, the industry must deal with regulatory change on an ongoing basis. Some companies take an ‘adapting to win’ approach, which benefits not just how they manage regulations (and regulators) but their systems, controls and processes.

  • Blogs

    January 31, 2024
    Navigating the GenAI course with Microsoft Copilot
    Generative artificial intelligence (GenAI) is a hot topic these days, and not just in the IT world. The statistics indicate off-the-charts interest in GenAI’s capabilities, with AI spending predicted to more than double to $300 billion by 2026. Organisations are gearing up, determining how to best incorporate GenAI to significantly enhance their customer relations, revenue growth, cost…

  • Podcast

    August 30, 2021
    Podcast - Future of Transaction Monitoring: Chasing The Holy Grail
    The current and future state of suspicious activity monitoring and reporting is being transformed by technology and the use of data, analytics and robotics.In this episode, Mark Highton – Managing Director leading Protiviti’s Financial Crimes Consulting practice, interviews Vishal Ranjane - Head of Global AML Strategies, Solutions and Transformation at TD Bank, and Seth Twery - VP of Client…
Loading...