Digital Identity Improving time-to-value and lowering risk Identity and access management is both a business process and technology problem. Organisations require teams with expertise in identity-related business processes and technical knowledge of identity systems. The presence of both will result in successful identity and access management programs.At Protiviti Hong Kong, we provide digital identity and access management services including strategy, system selection and integration and program management.We approach IAM from a risk management perspective, instead of a technology-first method.Why identity matters in Hong Kong’s digital economyIn Hong Kong’s tightly regulated digital ecosystem, identity is the common security denominator. An organisation will be able to effectively secure an enterprise in a cloud and mobile world by placing identity at the center of a security framework (e.g., zero trust). Knowing the user is crucial—otherwise, no other system access control or security matters. Organisations require both business process expertise and deep knowledge of identity systems to establish a secure, scalable digital identity foundation. Organisations must have both expertise in identity-related business processes and knowledge of identity systems Our Identity and access management services Pro Briefcase Identity and access management advisory services Define a sustainable roadmap across a diverse set of stakeholders and support the launch of a successful identity and access management program. Pro Building office Identity governance and administration We help you provide the right people with the right access to the right resources. Whether you are beginning your identity governance journey or have already applied a mature solution, we help you maximise your investment. Pro Document Consent Privileged access management Only a privileged few should be allowed access to the most sensitive accounts, systems, and data. Assess, implement, optimise, and manage privileged access to minimise risk. Pro Document Stack Directory services Identity directory services—on-premise or in the cloud —are the cornerstone of an identity and access management program. Develop a solid directory structure to enforce least privilege security and reduce authentication friction. Pro Legal Briefcase Access management implementation Establish secure, seamless sign-in and adaptive authentication using multiple factors, while providing a frictionless experience for end users. Pro Document Files Digital identity as a service (DIaaS) Going live is just the start of an ongoing IAM journey. Leverage the right talent, on-demand or ongoing, to update, maintain, and optimise identity and access management systems and infrastructure. Enhanced security increases your ability to respond to new threats Our digital identity approach Protiviti Hong Kong supports your cybersecurity needs with our digital-centric identity and access management approach. We integrate a digital identity infrastructure across your cybersecurity environment to create a more secure, consistent, and reliable identity environment. This enhanced security increases your adaptivity and responsiveness to next-generation threats.A resilient digital identity ecosystem increases your ability to protect sensitive assets, detect anomalies, and comply with industry regulations such as Hong Kong’s Personal Data (Privacy) Ordinance (PDPO), the guidance of the Privacy Commissioner, and international frameworks like ISO 27001. Enhanced security increases your ability to respond to new threats Identity at the Centre podcast Identity at the Centre is a weekly podcast all about identity security in the context of identity and access management (IAM). With a combined 30+ years of IAM experience, hosts Jim McDonald and Jeff Steadman bring you conversations highlighting news, topics, and guests from the identity management industry.Listen Now Featured insights BLOGS Building a Frontier First Firm With Best Practices for Secure AI Deployment 6 min read The concept of a Frontier First firm represents a new organisational blueprint for the AI era as pioneering companies embed AI deeply across every layer of their operations to unlock exponential value. These firms integrate intelligent agents and... BLOGS Crack the ERP Code for a Successful IT Transformation 5 min read One of the most common hurdles when organizations launch an IT transformation is the need to upgrade core enterprise resource planning (ERP) systems. As business expands and market demands shift, older systems often reveal their limitations.... BLOGS AI-Powered Quality Assurance Ushers in a New Era 5 min read Whether launching a customer-facing app or a cloud-native platform or integrating emerging technologies, effective quality assurance (QA) ensures software performs flawlessly, consistently, securely and swiftly. With AI, this strategic pillar of... BLOGS Beyond Go-Live: Change Enablement at the Heart of ERP Transformation 5 min read ERP transformations are often described as journeys, but the real test starts after the system is live. During our recent webinar, ERP Transformation: How High-Performing Organisations Align Business and Tech, leaders from The Aerospace Corporation,... BLOGS Modernising IT Service Management for the Next Era of Collaboration 5 min read Organizations across every sector are under pressure to deliver faster, more seamless service, but many are still held back by disconnected systems and siloed teams. IT, HR, finance and operations often rely on separate tools and processes, making it... SURVEY From threats to transformation: The key risks and opportunities shaping government strategy 5 min read Protiviti’s 2026 Top Risks Report for the government industry reveals how AI, cyber threats and workforce transformation are reshaping public-sector risk. SURVEY Beyond the deal: Private equity’s outlook for accelerating portfolio growth 5 min read Protiviti’s 2026 Top Risks insights reveal how the private equity industry is accelerating portfolio growth while navigating AI, cybersecurity and workforce challenges. SURVEY Cyber threats and workforce readiness cited among top risks as TMT firms accelerate AI push 5 min read Download Protiviti’s Top Risks Report 2026 for TMT industry to uncover executive insights on AI, agentic AI, cyber risk and industry transformation. Previous Article Pagination Next Article Leadership Karen Ko Karen has over 20 years of professional experience in leading complex, multi-country transformation projects for financial services clients in New York, London and APAC. Her expertise lies in partnering strategically with clients to innovate their business models and ... Learn More Case studies Top 10 Pitfalls of an IAM program Identity and access management programs continue to struggle—more than 20 years after the industry’s inception. After reviewing this top 10 list of pitfalls, you may recognise these findings, including some that call for continuous monitoring to proactively mitigate cyber risks.In spite of over 20 years of experience as an industry, Identity & Access Management (IAM) programs continue to struggle — and with good reason. There is a lot that can go wrong with an IAM program.Lack of funding, treating IAM like a project and not a program, not having business buy-in, and trying to overly customise packaged software are all examples of significant challenges that can impact the ability for an IAM program to be successful. That’s where this e-book comes in. The team at Protiviti has decades of real world, hands-on experience not only doing IAM, but doing IAM well. As a team, we collectively work with dozens of clients per year and have seen some commonalities for struggling IAM programs. In putting together this top ten list, you may recognise some that apply to you and some that you may want to keep an eye out for so you can proactively plan against those risks. Protiviti supports the U.S. Federal ICAM initiative (Identity, Credential and Access Management). Situation: The U.S. government needed outside expertise to establish a government-wide identity credentialing capability standard.Value: Protiviti helped implement a government-wide identity credentialing capability and standard for vetting identity and access management solutions. The effort met the President's agenda to establish a means for authenticating users. The policy and governance were extended to the federal government's public key infrastructure. How to implement an effective identity management strategy Learn the essentials to successfully plan and implement an effective identity management strategy.Identity management doesn’t happen overnight; there’s no “Easy” button to press, or magic snap-of-the-fingers instant fix. In fact, identity management has transformed into something far more complex than password authentication and simple security measures. It’s important to understand that jumping into a new technology instantaneously isn’t necessarily the right first step to ensuring a successful program.Getting the keys to the kingdom has become harder than ever before. To do it the right way, you need an appropriate foundation in place for decision-making. This includes prioritising projects that will roll-up into an identity management, or IAM, program. Strong , flexible identity and access management, built collaboratively Solving complex identity and access management issues for an organisation often requires finesse, collaboration and the ability to creatively meet the needs of all aspects of the business with a single solution. One global biopharmaceutical company discovered the power of collaboration as it worked to replace an existing access management implementation, harmonising two distinct populations(enterprise and manufacturing) representing 47,000 users.The company knew it needed to replace its single sign-on (SSO) solution, as its existing technology was neither flexible nor strong enough for the organisation’s complex network of relationships and environments. Although each of the work groups presented its own unique challenges, the manufacturing team’s needs were considerably more complex.
