Digital Transformation Consulting Accelerating innovation and transformation for a competitive edge In today’s digital-first world, it is critical for businesses to adapt and maintain the pace of change to identify new growth opportunities and exceed customer expectations, or they risk being left behind. Being a digital business embraces new ways of thinking about operating – it’s a mindset, it’s agility, it’s continued innovation - woven into the fabric of your ways of working.Protiviti, a digital transformation company, helps organisations become digital-first – from digital strategy transformation and innovation to solutions and services across marketing, sales and customer success. Our digital transformation consultants help clients exceed customer and employee expectations and transform how they reach and engage customers, innovate business models, create digital products and channels, and orchestrate the skills and agility required to unlock growth and win in today’s marketplace. Insights paper February 21, 2025 9 min read Data Monetisation: Value Realisation and Data Sharing The era of big data is upon us, ushering in a digital transformation driven by the Internet-of-Things, mobile technology, AI and cloud computing. This revolution has generated a vast array of new digital data sources. Many businesses in Hong Kong are digitising. Read more Our digital transformation services Protiviti’s digital transformation consultants partner with you to improve performance and drive profitable growth at the nexus of human-centered digital connections and enterprise operational change. Pro Briefcase Digital strategy Unleash the art of the possible through new business models & viable digital transformation strategies facilitated by automation & digital agility. Our digital transformation consulting couples technology & business operations expertise with deep customer insights to help you scale & intelligently architect for growth. Pro Document Files Business agility and innovation Evolving and sustaining versatility can be challenging to master. We help you establish and nurture operating “at the speed of digital”, innovation mindsets and needed operational rhythms through targeted experiments and end-to-end programs. Pro Document Stack Digital product optimisation Building on customer research and data-driven decisions, we design and power customer centric experiences using technology transformation. From planning and design to prototyping and proof of concept, testing, and product management, we help you grow and scale your business. Pro Rightmark Square Accelerate marketing & sales Breaking down the silos that slow business, we optimise your investments for growth by digitising sales and distribution to expand reach. We help you find a new dexterity across sales, service, and marketing, and build strong understandings of customer behavior that translate into insights. Pro System Security Insights and performance measurement Data and insights can uncover what actions customers have taken and when, and are central to every organisation. Our digital transformation consultants help you discover and connect insights that are critical and drive business decisions and operational enablement at the speed needed to compete in today’s marketplace. Pro Building office Digital technologies We connect customer and employee experiences across platforms, channels and operations to harness the power of data, automation and innovative technologies such as AI to orchestrate frictionless experiences in the cloud. Our approach to transforming your business digitally To execute successful digital transformation, you need a partner who can unite business and technology stakeholders to deliver breakthrough performance.As a digital transformation company, key to success is our ability to deliver digital strategy transformation recommendations, thoughtful advice, and high impact projects that fuse the rigorous analysis and business outcome focus of a consulting firm, the consumer and customer focus and creativity of an agency, and the breakthrough thinking and fluency in new technologies and business models of a start-up.Nearly all our practitioners have start-up DNA in their background, as well as consulting or agency experience. In many cases, all three. This integration of disciplines allows us to leverage our unique perspective to address your digital transformation challenges and deliver results.To learn more about our digital experience agency and how we can help you create connected customer experiences, visit Protiviti Digital. How to foster a digital innovation culture in your organisation Innovation and digitisation are key to excelling in an uncertain and dynamic environment. Challenge your conventional ways of facing challenges with Protiviti Hong Kong's out of the box solutions. Innovate your organisation's thinking. Leadership Michael Pang Michael is a managing director with over 20 years’ experience. He is the IT consulting practice leader for Protiviti Hong Kong and Mainland China. His experience covers cybersecurity, data privacy protection, IT strategy, IT organisation transformation, IT risk, post ... Learn More Karen Ko Karen has over 20 years of professional experience in leading complex, multi-country transformation projects for financial services clients in New York, London and APAC. Her expertise lies in partnering strategically with clients to innovate their business models and ... Learn More Our partners We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Our primary partners include: Featured insights and client stories SURVEY From Automation to Autonomy - The Capabilities and Complexities of AI Agents | AI Pulse - Vol.3 6 min read Protiviti's AI Survey 3.0 reveals organisations are using Agentic AI to enhance decisions, improve efficiency and shape the future. PODCAST Podcast | Balancing Risk and Innovation: Building AI Centers of Excellence 2 min read In this episode of Protiviti’s Legal Perspectives podcast, podcast host Chad Volkert discusses with Protiviti experts Bryan Throckmorton and Joel Wuesthoff about the complexities of AI risk management and the relatively new development of corporate... INSIGHTS PAPER Top digital experience trends in 2025 and beyond 6 min read Navigate the dynamic digital landscape of 2025 and beyond. Stay ahead with agility, insights, and a customer-centric approach. Embrace emerging trends for an innovative digital experience." SURVEY 2025 Report on Top Risks 3 min read Read Protiviti's Top Risks Report 2025 covering global and Hong Kong executives’ views on emerging risks related to AI, cyber threats, talent management, and economic shifts. CLIENT STORY Improved Sales Strategy Generates Growth for Global Climate Action Solution Provider 5 min read Discover how sales strategy optimisation led to a 25% increase in lead conversion and 15% boost in client retention for a global climate action provider. BLOGS Why sales transformations fail and critical steps to avoid common pitfalls 5 min read In today’s virtual selling environment, revenue-aligned organisations must adopt a different mindset to drive successful sales transformations. Technology alone is not enough for successful digital transformation in sales; practical considerations... BLOGS Leveraging the Human Factor: When Digital Strategies Alone Can’t Revive Slowing Results 8 min read Businesses are constantly searching for new ways to match messaging to eyeballs, or put succinctly, trying to adapt new strategies to engage effectively with customers where they are consuming content. But what happens when these digital marketing... CLIENT STORY Hospitality Company Builds Foundation for Pursuing Responsible AI, Mitigating Risk with Comprehensive Standards and Enhanced Controls 7 min read Experience the transformative potential of responsible AI. Our tailored governance framework ensures ethical use and compliance, guiding your AI journey. NEWSLETTER The Director’s Playbook for Generative AI 3 min read The big picture: So much has been written about generative AI (GenAI), it seems like a constant buzz inspiring both wonder and fear. But the value proposition is alluring. After witnessing OpenAI’s ChatGPT in action, Bill Gates said, “I knew I had... BLOGS Top 10 reasons for technology modernisation 7 min read Business and IT leaders can articulate business cases for modernisation efforts by linking them to key value drivers that modernisation efforts are known to deliver. The strongest business cases cite multiple benefits, and it isn’t unusual for... Previous Article Pagination Next Article Frequently Asked Questions What is digital transformation? + Digital transformation is the process of modernising a business’s technology foundation with digital tools and integrating them into every aspect of operations. It changes how organisations operate, deliver value, and engage with customers. More than adopting new technologies, it involves rethinking business models, processes, and workplace culture to remain competitive and differentiate in today’s digital-first economy. What does a digital consultancy do? + A digital transformation consultancy partner with businesses to guide their digital transformation journey. This includes assessing current capabilities, recommending and implementing the right technologies, improving customer experience, analysing data, and managing organisational change. The goal is to align digital initiatives with business strategy so that measurable results are delivered. What are the five pillars of digital transformation? + Customer experienceOperational agility and processesBusiness modelsDigital technology strategyChange management These pillars provide a comprehensive framework for businesses undergoing digital transformation, ensuring that all key aspects of the organisation are considered and enhanced. What is the biggest obstacle in digital transformation? + The most common obstacle in digital transformation is resistance to change. This can show up as reluctance to adopt new technologies, a lack of digital skills within the workforce, budget limitations, or insufficient planning and delivery of digital strategies. Overcoming these challenges requires strong leadership, clear communication of the benefits, and investment in the skills and culture needed to enable transformation. Why do many digital transformation initiatives fail and how can Protiviti’s consulting reduce the risks? + Many digital transformation programs fail due to fragmented strategies, unclear goals, or poor execution. Some overlook the importance of customer experience, while others underestimate the cultural change required. Without a clear plan and strong leadership, digital initiatives can stall or deliver limited value. Protiviti’s digital transformation consulting in Hong Kong reduces these risks by designing outcome-based roadmaps, strengthening operating models, and embedding proven delivery frameworks. This ensures programs are de-risked, measurable, and built to scale across different regions and regulatory environments. How do digital transformation consulting services deliver measurable ROI for organisations? + Digital transformation consultants focus on aligning technology investments with business objectives, ensuring that every initiative improves efficiency, customer experience, or revenue growth. ROI is measured through KPIs such as reduced operational costs, faster time-to-market, and improved customer retention. How do digital transformation consultants use AI to accelerate business outcomes? + Artificial intelligence is at the core of many digital transformation services today. Digital transformation consultants help organisations apply AI for predictive analytics, personalised customer experiences, process automation, and intelligent decision-making. By embedding AI into transformation strategies, businesses can unlock faster innovation, reduce costs, and create data-driven products and services that give them a competitive edge. Which emerging technologies are driving the next wave of digital transformation services? + Today’s digital transformation consulting engagements prioritise AI, machine learning, cloud migration, edge computing, and the Internet of Things (IoT). These technologies enable faster decision-making, real-time customer engagement, and new digital revenue models which are critical to staying competitive in global markets. How can digital transformation consultants help organisations navigate complex data privacy and compliance requirements in Hong Kong? + In Hong Kong, organisations must comply with the Personal Data (Privacy) Ordinance (PDPO) while pursuing digital innovation. Digital transformation consultants help businesses design strategies that embed privacy-by-design, strengthen data governance, and align technology adoption with regulatory obligations. This ensures the secure and ethical use of data, reduces compliance risks, and builds trust with customers and regulators. What are Protiviti's digital transformation services? + Protiviti’s digital transformation consulting experts in Hong Kong provide end-to-end support across digital transformation strategy, business agility and innovation, digital product optimisation, marketing and sales acceleration, performance measurement and advanced digital technologies to help businesses stay competitive in today’s digital-first world.
