Consumer Goods Transforming disruption into a competitive edge Consumer Packaged Goods (CPG) companies face unique challenges and opportunities as e-commerce models become integral to their success and direct-to-consumer online sales overturn traditional retail models. Alongside these changes comes an industry-wide trend toward sustainability solutions, including the use of reusable, sustainable, compostable packaging and a desire for companies to reflect sustainable brand values as the popularity of purpose-driven brands increases.In response, brands must build supply chain resiliency and agility, including the design of regional and tailor-made supply chains focusing on faster and easier delivery options for consumers. All of this transformation must take place while mitigating risks to supply chain reliability, dealing with labor shortages and cyber threats, and responding to shifts in operating models to work from home. What we do Our services Sectors we serve Insights Client stories Leadership Survey January 22, 2026 6 min read CPG and retail firms: Cybersecurity, customer experience and supply chain are top priorities Download Protiviti’s Top Risks Report 2026 for the CPG & retail industry, with insights on AI and Gen AI, cybersecurity, changing consumer behavior and global supply chain risks. Read More Our Consumer Goods Consulting Services Pro Briefcase Enterprise Data and Analytics We help companies build a data-driven culture by developing, designing, and implementing advanced analytics and digitalisation. We help access vital data, turn data into actionable insights, and utilise AI technologies to optimise business results. Pro Building office Environmental, Social, Governance (ESG) Consumer Goods companies face material ESG risks across the value chain, along with the ever-growing demands and expectations from consumers around sustainability. We help companies respond to these risks and opportunities through ESG strategy assessment and creation. Pro Document Files Cloud We help companies implement and adopt cloud capabilities aligned with defined business outcomes, including cost savings, agility, scalability, innovation, and the use of cloud for IT modernisation and digital transformation. Pro Legal Briefcase Digital Transformation From supporting growth in e-commerce to replacing legacy applications, we assist through every stage of digital transformation. Through automation, we work with clients to reduce operational costs, implement metrics and governance to drive impact, and harness data and analytics to drive performance. Pro Rightmark Square Supply Chain Management We help companies meet supply chain demands around quality, speed of delivery, and overall performance by identifying and scrutinising new suppliers, selecting and prioritising parts purchases, providing staff training, and preparing for anticipated disruptions. Pro Screen System Integration Cybersecurity We help companies design, implement, and manage cyber capabilities while protecting data and business assets. We help implement regulatory compliance, privacy, and third-party risk management programmes, while building trust with stakeholders. Pro Workflow Flowchart Data Privacy With the fast growth of e-commerce and an expansion of loyalty programmes, there has been an increase in concerns over data privacy. We help organisations build, assess, and strengthen data privacy programmes and ensure compliance with the growing list of privacy regulations to protect customer trust. Sectors we serve Transform for evolving customer needs Consumer goods and services Protiviti helps consumer goods and products organisations to rethink core business operations and transform for evolving customer needs and stakeholders’ expectations. Our expertise helps companies to respond quickly to challenges and identify innovative ways to embed resilience, optimise margin and improve operational performance through our consumer goods consulting services. Transform for evolving customer needs Featured insights NEWSLETTER Money Well Spent? Capturing AI’s Elusive ROI 2 min read Discover insights on capturing AI’s ROI in this edition of Board Perspectives, featuring expert advice on navigating the complexities of AI investment. WHITEPAPER Setting the 2026 Audit Committee Agenda 4 min read As organisations grapple with rapid technological change, evolving regulations, and increasing risks in areas like AI, cybersecurity, and data privacy, audit committees are being called on to broaden their view of enterprise risk and governance. With... SURVEY Bridging the GENERATIONAL AI GAP: Unlocking productivity for all generations 4 min read Download Protiviti and LSE’s Generations Survey 2025 to explore how AI, Gen AI, and diverse teams are redefining productivity and leadership. SURVEY When AI Readiness Meets ROI Reckoning | AI Pulse Series 2026 5 min read Learn what is limiting AI ROI from Protiviti’s yearlong research paper. SURVEY 2025 Global Finance Trends Survey 6 min read Finance trends 2025 report outlines CFO priorities, AI adoption in financial services, and finance transformation driving the future of finance. NEWSLETTER Industry Insights - Consumer Products & Retail 3 min read As the year gains momentum, this month’s insights focus on the risks and opportunities shaping priorities across the CPG and Retail industries.From our 2026 Top Risks and Opportunities report to upcoming conversations at SAPinsider, this edition... Previous Article Pagination Next Article A Healthcare Giant's Journey to Evaluate Risk, Strengthen Data Use Licensing Agreements with Third-Party Vendors Organisations should regularly monitor obligations and compliance within their third-party contract universe. Read More Multinational Consumer Products Company Modernises FP&A Globally with SAP Analytics Cloud Like many companies we work with, this multinational company recognised that its financial planning and analysis (FP&A) processes had gotten out of hand and subject to increased risks. Over time, planning and reporting had been developed locally, requiring multiple steps to aggregate and reconcile financial data. Read more Finance transformation sets course for future success The client’s private equity sponsor was seeking a partner to assist in the holistic transformation of its finance function so that timely visibility into the company’s financial performance could be produced on a routine basis. Read more Universal Parks & Resorts Transforms Its Supply Chain Team’s People Readiness Universal Parks & Resorts (UPR) welcomes guests around the world to experience epic stories and exhilarating adventures in astonishing and immersive new ways. Read More Leadership Karen Ko Karen has over 20 years of professional experience in leading complex, multi-country transformation projects for financial services clients in New York, London and APAC. Her expertise lies in partnering strategically with clients to innovate their business models and ... Learn More
