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  • Video

    November 1, 2023
    Video | Financial Institution Optimises Customer Relationship Value through AI and Innovative Data Approach
    A financial institution needed to effectively assign its relationship managers to optimise service, balance resource workloads and maximise revenue. We helped them develop a graph data structure and algorithms in the Microsoft Azure environment to organise and analyse nested banking customer relationships.This reduced daily data processing time by nearly 96% and automated more than 90% of client…

  • Podcast Transcript

    September 27, 2023
    Transcript | Regulation, risk and reward with HSBC’s Chief Compliance Officer, Asia Pacific
    In brief"Some of the key things that I see will be around digitalisation, open banking, artificial intelligence and robotics, workforce transformation, cyber security, and as mentioned, sustainable banking as well as regulatory technology.""We're also already seeing an increase in regulatory complexity, and banks will need to invest significantly more, in my opinion, around regtech solutions.…

  • Client Story

    November 24, 2021
    Global bank puts customer experience front and center as its engine for growth
    In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti…

  • Podcast

    July 21, 2022
    Risky Women Podcast | CRA and Fair Lending: Mary Bailey
    Shelley Metz-Galloway, US lead of Protiviti’s regulatory compliance practice, talks with Mary Bailey, regulatory compliance expert, about the US Community Reinvestment Act and how upcoming changes to the rule should improve access to credit and have a big impact on banks’ compliance and reporting. They also take a look at the status of international efforts toward fair lending. Mary Bailey CRCM,…

  • Whitepaper

    October 8, 2025
    Crypto Compliance in Focus: Regulatory Views Across the US, UK, EU and APAC
    The bases for the appeal of crypto assets vary across interested parties: potential for high returns, diversification, user control, anonymity, customer demand, low-cost global payment capability, and the oft-expressed FOMO (fear of missing out), among them. With a market cap as of mid-September 2025 of $4.22 trillion, crypto assets have experienced explosive growth over the last five to 10 years…

  • Podcast

    June 27, 2022
    Podcast | Building Technology and Data Enabled Capabilities
    Innovation, transformation and the introduction of more advanced technologies are on the agendas of most groups in an organisation today. The same certainly holds true for internal audit functions – but perhaps not at the same levels of engagement as departments such as finance and IT. In fact, the results of the latest Next-Generation Internal Audit Survey from Protiviti show that overall…

  • Insights paper

    February 21, 2025
    Data Monetisation: Value Realisation and Data Sharing
    The era of big data is upon us, ushering in a digital transformation driven by the Internet-of-Things, mobile technology, AI and cloud computing. This revolution has generated a vast array of new digital data sources. Many businesses in Hong Kong are digitising.

  • Blogs

    July 16, 2025
    Looking beyond compliance: The long game of sustainability management and reporting
    As regulators in Europe and the United States pump the brakes on mandatory sustainability reporting regulations, sustainability management emerges as a driver of business value on its own. Recent data shows executives are unwilling to drop sustainability from their agenda, regardless of the political winds and regulatory pull-back.

  • Blogs

    April 28, 2022
    U.K. Supervisory Authorities and Basel Committee Refine Operational Resilience Approaches, Align on Expectations for Firms
    Several Key Policies Take Effect March 31, 2022 On March 29, 2021, the Bank of England (BoE), the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) issued a series of policy statements to both refine and finalise their approach to operational resilience for financial services firms. Almost concurrent with the release of the policy statements, the Basel Committee on…

  • Blogs

    May 15, 2023
    Hyperbole, hype and hope? Trillions of reasons why the metaverse matters
    Ever since Steven Spielberg put the metaverse on the mainstream map in 2018 with his science-fiction adventure film, Ready Player One, based on Ernest Cline's novel of the same name, there has been a slow but steady drumbeat of momentum building around the potential and possibilities of this brave, new, immersive world. Sure, the metaverse had been talked about long before 2018, but once…
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