Customer Experience

Innovating human connections to build a better-connected future

Customer Experience

Innovating human connections is what inspires us. We know it inspires you too. That’s why we help leaders to create and deliver exceptional experiences that offer excitement, build trust and drive business growth.

We operate at the intersection of strategy, design, technology enablement and governance to unlock revenue growth and customer loyalty.

Customer Experience

Our Customer Experience services

We leverage relationship-powered practices to help you reimagine your experience ecosystem and create differentiated experiences.

Experience Strategy & Innovation

We connect and re-envision experiences to bring your brand promise to life and your customer’s and employee’s perspective to the forefront.

 

Experience Design

We purposefully design meaningful experiences, leveraging your brand promise as a compass for how to improve the quality of interactions and provide differentiated value in the marketplace.

 

Customer Engagement

We partner with our clients to connect and personalise customer conversations across all interactions and channels with unifying technologies, programmes and managed services.

 

Experience Governance

Infusing CX practices across your business involves a shared customer-first mentality and governance to coordinate cross-functional team efforts. Our organising frameworks and playbooks help you establish measurements, policies, and processes to ensure adherence and excellence.

 
Our approach

Our approach


Our promise is to help you live out your brand promise.

We approach every engagement with the vision of a start-up Founder, the precision of a watchmaker, the collaboration of a trusted advisor and the creativity of an artist, orchestrating at the intersection of strategy, design, technology, and assurance.

As experience makers, we create experiences and environments that connect people with brands. Every interaction is an opportunity to deliver on your brand’s promise, fulfill an unmet customer need and build trusted relationships.

We use human-centered design and strategies to stay rooted in purpose, while elevating experiences past the point of simple utility to create lasting relationships and loyalty.

Our approach is grounded in empathy for understanding and agile thinking for rapid action and focus on those you serve.

Our approach

Notre équipe

Bernard Drui
Bernard Drui est Managing Director et Country Market Leader chez Protiviti France. Il a plus de 25 ans d'expérience dans le monde des affaires, travaillant avec une variété d'organisations pour améliorer leur performance par la gestion des risques, l'efficacité ...

Key partners


We partner with best-in-class technologies to bring leading thinking and capabilities to our clients.  Our primary partners include:

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