Results for Search Submit Filter by: Advanced Filter All results Solutions Industry People Client Story Insights/Blogs Filter Podcast Transcript July 7, 2020 Transcript- Getting There Eventually: Finding Equilibrium in Uncertain Times – Resilience is the North Star Protiviti has published a two-part series on finding equilibrium in uncertain times. In this podcast, Protiviti Managing Directors Dolores Atallo and Jim DeLoach discuss key points from Part 2, “Resilience is the North Star.” Podcast Transcript September 1, 2021 Transcript – Today’s Challenges and Trends for Utilities Like organisations in virtually every industry today, utilities are addressing a number of critical challenges and trends in the market, from infrastructure demands, to calls to improve the customer experience, to talent demands, and much more. How will the future for utilities evolve? In this informative podcast, Peter Tumminello and Claire Gotham offer a number of interesting insights into… Podcast Transcript August 26, 2021 TRANSCRIPT | PRIVACY & CONSENT WITH KATIE STEVENS Identity at the Center is a weekly podcast all about identity security in the context of identity and access management (IAM). With a combined 30+ years of IAM experience, hosts Jim McDonald and Jeff Steadman bring you conversations with news, topics, and guests from the identity management industry. Newsletter July 10, 2020 Is Your Board Digitally Savvy? As global markets continue to address the COVID-19 pandemic, practical digital know-how is becoming more than a desirable attribute that directors aspire to embrace. A compelling study asserts that companies could be falling behind if they lack a digitally savvy board. Boards and business leaders are well aware of the digital revolution taking place across the globe and how digital leaders were… Whitepaper September 16, 2020 Strategies for Reducing Retail Shrink During Challenging Times Shrink has long represented a significant challenge for retailers. Unfortunately, during a time of tightening margins and declining sales, the issue shows no signs of withering away. According to the 2020 National Retail Security Survey of the National Retail Federation (NRF), shrink is at an all-time high. In 2019, it accounted for an average rate of 1.62% of inventory, calculated at retail,… Newsletter September 10, 2020 Operational Resilience Gets a Makeover in the “New Normal” Churchill said he strived “to foretell what is going to happen tomorrow, next week, next month, and next year — and to have the ability afterwards to explain why it didn’t happen.” His acknowledgment of the futility in predicting the future is especially apropos today as markets transition to the eventual “new normal.” The business model is akin to a finely tuned machine requiring the… Whitepaper July 12, 2021 Top 10 pitfalls of an IAM programme In spite of over 20 years of experience as an industry, Identity & Access Management (IAM) programmes continue to struggle — and with good reason. There is a lot that can go wrong with an IAM programme. Lack of funding, treating IAM like a project and not a programme, not having business buy-in, and trying to overly customise packaged software are all examples of significant challenges that… Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Landing Page Corporate Responsibility Leadership Michael Pang Michael is a managing director with over 20 years’ experience. He is the IT consulting practice leader for Protiviti Hong Kong and Mainland China. His experience covers cybersecurity, data privacy protection, IT strategy, IT organisation transformation, IT risk, post-merger integration and operation improvement. Before joining Protiviti, Michael has taken key consulting roles at Boston Consulting… Load More
