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  • Podcast

    October 27, 2023
    Emerging tech and the future of payments with Swift’s Head of Oceania, Suresh Rajalingam
    In this VISION by Protiviti interview, Protiviti Director Ruby Chen and Protiviti Senior Director Rupesh Mahto sit down with Swift’s Suresh Rajalingam, who heads up the Oceania region and a team covering 20 countries across the region. Rajalingam is a seasoned senior payments professional with over 22 years of business development experience in both the domestic and cross-border payments space.…

  • Client Story

    February 8, 2023
    Global Health Services Company Modernises Data and Applications with Microsoft
    A global health services company needed to execute on its corporate promise to deliver affordability and convenience to its patients. However, the company discovered that there was a disconnect between that promise and intended delivery. Further investigating that disconnect revealed that the organisation's procedures for tracking and delivering rebate payments were hampered by complex, time…

  • Client Story

    March 6, 2024
    Global Payments Leader Improves Contract Lifecycle Management Processes
    Protiviti helped our client select and implement a lifecycle management system including PMO activities, process design contract and business requirements documentation, legacy contract data extraction, super user training and UAT. 

  • Survey

    October 27, 2020
    Singapore’s Payment Services Act
    The Payments Services Act (PSA) has now been in force for several years, and many firms have received their licences, while others are still in the process of obtaining them. Whether already licensed or still awaiting in-principle or final approval, the challenges for firms are the mandatory obligations under the the Monetary Authority of Singapore’s (MAS) Payment Services Act with which they…

  • Client Story

    June 30, 2023
    Change management, automation and new digital tools transform finance operations for educational services company
    A $1 billion educational services holding company that operates in the U.S., Australia and New Zealand needed to transform its finance operations. The organisation, which operates numerous higher-education institutions and provides a workplace educational benefits administration solution, enrolled more than 100,000 students in its universities and served 50,000 workplace learners in 2021, growing…

  • Video

    December 17, 2025
    People First: Mentorship, Inclusion, and Leadership in Payments
    Today’s CIOs are navigating a payments landscape where technology moves fast — and people’s expectations move faster. In this Money 20/20 conversation, Protiviti’s Melissa Desjardins, director, CIO solutions, financial services, sits down with payments industry leader Genevieve Dozier to explore how mentorship and inclusion create resilient teams and better outcomes — especially as AI accelerates…

  • Video

    December 15, 2025
    Video | From Declines to Approvals: How Kipp Is Transforming Payment Outcomes
    In the second episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma campaign, Melissa Desjardins, a director within Protiviti’s Technology Consulting solution, sits down with Chanan Lavi, founder of Kipp, to explore the next wave of innovation in the payments ecosystem. Their conversation delves into the challenges of payment declines, the importance of collaboration…

  • Video

    December 22, 2025
    Video | From Access to Impact: Transforming Cross-Border Payments in Emerging Markets
    In the third episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma program, Melissa Desjardins, a director within Protiviti’s Technology Consulting solution, sits down with Stéphanie Joseph, cofounder and CEO of Kura, to explore how fintech innovation can unlock access to payments, commerce and economic participation in emerging and frontier markets.Drawing on her…

  • Whitepaper

    July 19, 2021
    Resilience Practices Can Help Firms Mitigate Supply Chain and Third-Party Provider Risks - Top of Mind Compliance Issues for 2021
    Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative…

  • Blogs

    June 16, 2026
    AP Transformation: The Hidden Opportunity in Workday Implementations
    As organisations move to Workday, where Accounts Payable (AP) lands at go-live often represents a moment of truth. Because AP sits downstream from nearly every finance and procurement process, it becomes a strong indicator of whether the transformation was executed effectively or whether underlying issues remain unresolved.
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