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  • Client Story

    March 6, 2024
    Global Payments Leader Improves Contract Lifecycle Management Processes
    Protiviti helped our client select and implement a lifecycle management system including PMO activities, process design contract and business requirements documentation, legacy contract data extraction, super user training and UAT. 

  • Video

    December 17, 2025
    People First: Mentorship, Inclusion, and Leadership in Payments
    Today’s CIOs are navigating a payments landscape where technology moves fast — and people’s expectations move faster. In this Money 20/20 conversation, Protiviti’s Melissa Desjardins, director, CIO solutions, financial services, sits down with payments industry leader Genevieve Dozier to explore how mentorship and inclusion create resilient teams and better outcomes — especially as AI accelerates…

  • Video

    August 12, 2025
    Video | From Risk to Resilience: Revolutionising Small Business Payments
    In today’s fast-paced and interconnected world, trust is more critical than ever in the financial technology landscape. In the first episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma campaign, Melissa Desjardins, a Director within Protiviti's Technology Consulting solution, engages in an insightful conversation with Saujin Yi, Founder and CEO of LiquidTrust.…

  • Podcast

    February 9, 2024
    Payments, liquidity and digital solutions with GTS Westpac’s Nish Dharmaratne
    Protiviti Australia’s Director Ruby Chen and Senior Director Rupesh Mahto sit down to talk to Nish Dharmaratne, Managing Director, Global Head of Product (Payments, Liquidity & Digital Solutions) at GTS, Westpac. In this interview, Dharmaratne discusses core payments, new payment solutions, cross-currency payments, corporate commercial cards, merchant acquiring, liquidity solutions, risk,…

  • Podcast

    November 22, 2023
    Exploring the future of payments with the Commonwealth Bank of Australia
    In the VISION by Protiviti podcast, Susan Yang, General Manager, International Payments and Network Management at the Commonwealth Bank of Australia, sits down with a pair of Protiviti payments experts to discuss how she and her team are leading the ISO 20022 program and the digital international money transfer (IMT) strategy execution for CBA. 

  • Podcast Transcript

    November 22, 2023
    Transcript | Exploring an evolving payments landscape with the Commonwealth Bank of Australia
    In the VISION by Protiviti podcast, Susan Yang, General Manager, International Payments and Network Management at the Commonwealth Bank of Australia, sits down with a pair of Protiviti payments experts to discuss how she and her team are leading the ISO 20022 program and the digital international money transfer (IMT) strategy execution for CBA. 

  • Video

    December 22, 2025
    Video | From Access to Impact: Transforming Cross-Border Payments in Emerging Markets
    In the third episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma program, Melissa Desjardins, a director within Protiviti’s Technology Consulting solution, sits down with Stéphanie Joseph, cofounder and CEO of Kura, to explore how fintech innovation can unlock access to payments, commerce and economic participation in emerging and frontier markets.Drawing on her…

  • Podcast

    October 27, 2023
    Emerging tech and the future of payments with Swift’s Head of Oceania, Suresh Rajalingam
    In this VISION by Protiviti interview, Protiviti Director Ruby Chen and Protiviti Senior Director Rupesh Mahto sit down with Swift’s Suresh Rajalingam, who heads up the Oceania region and a team covering 20 countries across the region. Rajalingam is a seasoned senior payments professional with over 22 years of business development experience in both the domestic and cross-border payments space.…

  • Video

    December 15, 2025
    Video | From Declines to Approvals: How Kipp Is Transforming Payment Outcomes
    In the second episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma campaign, Melissa Desjardins, a director within Protiviti’s Technology Consulting solution, sits down with Chanan Lavi, founder of Kipp, to explore the next wave of innovation in the payments ecosystem. Their conversation delves into the challenges of payment declines, the importance of collaboration…

  • Blogs

    June 19, 2026
    From Stablecoin to the Rise of Intelligent Money Movement: What CFOs Should Know (and Do Now)
    Stablecoins and other digital asset opportunities – for the business as well as for the finance group – are compelling, lucrative, and materialising and expanding faster than many CFOs realise. Today, early adopters of digital asset innovations are discussing stablecoin fundamentals, launching pilot programs and recalibrating longstanding payments infrastructures. Going forward, nearly all…
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