Credit Risk Management and Lending Operations

Assess, transform, and optimise your end-to-end credit risk management lifecycle for maximum returns

We help organisations assess, design, and implement efficient and effective credit risk management and lending operations by leveraging our experience as former lenders, regulators, and risk managers.

Our credit risk solutions are delivered to reduce operational costs, improve the efficiency and quality of credit risk decisions, and enhance the client experience. Protiviti has the tools, people, and experience necessary to help your organisation create resilient credit risk management and lending operations.

Executives are under ever-increasing pressure to ensure that credit risk management practises provide a frictionless customer experience, maximise efficiency, and demonstrate clear evidence of compliance with institutional credit standards and regulatory expectations. Outdated and insufficient credit risk management practises and lending operations can lead to increased credit losses, suboptimal customer experience and turnaround time, depressed margins and regulatory scrutiny.

Our team helps clients manage all aspects of underwriting, originations, servicing, default prevention, loss mitigation, collections, and resolution.

Create resilient credit risk management and lending operations

Credit Risk Management and lending operations consulting services

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Credit/Loan Review Services

We help boards and senior leadership analyse their credit oversight strategies, organisational structure, reporting, credit quality, loan and investment portfolios, acquisitions, and individual credits to help organisations dynamically manage their credit risk exposure. We have developed a proprietary workflow based review tool that ensures transparency and control throughout the process, while enabling real time reporting.

 
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Credit and Lending Operations Assessment, Design, and Implementation

Protiviti helps organisations assess current state, envision desired target state, and implement changes needed to ensure improved operational efficiency and effectiveness. This includes all aspects of strategy, people, process, and technology.

 
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Transaction/Acquisition and Lender Due Diligence

We analyse proposed or existing transactions and empower organisations to address lender due diligence risk. We tailor procedures based on your needs to conduct lender/financial due diligence procedures on companies, operations, processes, reporting, and/or assets.

 
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Credit Process Internal Audits

We identify opportunities in your risk management and control systems to improve how you manage core processes throughout the credit lifecycle, including origination, underwriting, credit administration, servicing, collections, and problem loan management/workout.

 
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Credit Governance and Risk Appetite

We define and refresh credit governance frameworks, risk appetite, reporting, and analytics to enable our clients to effectively consider existing and emerging risks such as ESG considerations (e.g. climate change) and crypto-backed lending, changes in economic conditions.

 
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Liquidity Risk Management and Stress Testing

Measure and monitor interest rates, liquidity risk positions, and cash flows by improving process design, governance, internal control frameworks, management/regulatory reporting, data quality remediation, and CFO attestation for stress testing (such as CCAR and DFAST).

 
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Regulatory Reporting

We provide data capture, data clean-up, template creation, and data aggregation technology development services to enable your organisation to address ever-morphing compliance mandates and address your regulatory reporting needs.

 

Our approach

Identify, measure, and manage risks

An effective credit risk management system enables institutions to identify, measure, and manage risks within their risk appetite before loss events occur. At Protiviti, we customise credit risk management services based on your portfolio’s characteristics and desired objectives.

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Identify, measure, and manage risks

THOUGHT LEADERSHIP

Leadership

Jeffrey Hau
Jeffrey leads Protiviti Hong Kong's risk and compliance and internal audit practices with more than 20 years of experience in regulatory compliance consulting and auditing. As the leader of the financial services practice, his specific areas of focus include advising ...
Edward Choi
Edward is a director at Protiviti with 14 years of experience in regulatory compliance and internal audit for global financial institutions. He is a leader in Protiviti’s risk and compliance practice and serves the financial services industry in Hong Kong.Prior to ...
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