Welcome to the Protiviti COO spotlight series. In this video series will be talking to COO’s and finding out what’s keeping them awake at night. The series will focus on issues like operational resilience, operational excellence, future of work, vulnerable customers, cloud and much more. In the first video Zish Khan COO of Aldermore bank talks to us about obstacles he deals with in his role, skills of a future COO, investing in talent and how he aligns himself as the voice of the customer. In the second video Zish talk’s about Aldermore’s operational resilience journey, key challenges, importance of culture and thinking about resilience by design and not afterthought.