Insight Search Search Submit Sort by: Relevance Date Search Sort by Relevance Date Order Asc Desc Blogs June 18, 2024 Design Thinking for Technology Modernisation: Driving Value, Reducing Technology Debt In the consumer products and retail sectors, the burdens of legacy systems and manual processes pose significant challenges for organisations across the value chain from store or online purchases to overall operations. Disconnected applications, error-prone tasks, technical debt and a lack of insight and intelligence can hinder efficiency and innovation. To address these pressing issues, a… Podcast November 27, 2023 Risky Women Podcast | Strategic Risk Kimberly Dickerson, Executive Vice President - Global Head of Operations and Technology at Protiviti, speaks with Star McDade, Senior Vice President, Audit Services - Staff Agencies, Analytics & Insurance (SA&I) at USAA, about confronting stereotypes by demonstrating the positive influence of risk and assurance professionals, overcoming the challenges in the transformation of auditing… Whitepaper September 16, 2020 Strategies for Reducing Retail Shrink During Challenging Times Shrink has long represented a significant challenge for retailers. Unfortunately, during a time of tightening margins and declining sales, the issue shows no signs of withering away. According to the 2020 National Retail Security Survey of the National Retail Federation (NRF), shrink is at an all-time high. In 2019, it accounted for an average rate of 1.62% of inventory, calculated at retail,… Whitepaper December 2, 2021 Buy Now, Pay Later...and Gear Up for More Regulation First there were layaways. Conjured during the Great Depression when people were struggling to make ends meet, layaways allowed people to buy big-ticket items and pay in installments before walking away with their product. Layaways were especially popular around the holidays when many people reserved all their gifts in advance and started saving for them through a layaway programme. Then came the… Client Story July 31, 2026 Pet Health Retailer’s Fast-Track to SAP Cloud ERP Expanding its brands, SKUs and channels, this leading pet pharmacy and supplies retailer, needed to elevate operational efficiency and customer experience with a modern ERP environment. Protiviti deployed SAP S/4HANA Public Cloud which was chosen for its scalability, embedded native AI functionality and rapid update cadence. Survey January 22, 2026 CPG and retail firms: Cybersecurity, customer experience and supply chain are top priorities Download Protiviti’s Top Risks Report 2026 for the CPG & retail industry, with insights on AI and Gen AI, cybersecurity, changing consumer behavior and global supply chain risks. Whitepaper May 2, 2023 Retail and CPG Companies Accelerate Innovation Amid Regulatory Pressures, Resistance to Change Most consumer packaged goods (CPG) and retail companies recognize the urgency of innovation. At the same time, their information technology (IT) leaders also are concerned about obstacles such as regulatory and compliance pressures, difficult economic conditions, and resistance to change undermining their innovation objectives. Newsletter August 13, 2026 Industry Insights - Consumer Products & Retail There’s no shortage of activity across CPG and retail, but results aren’t always keeping pace. Whether it’s technology investments, revenue performance, or changing customer behaviour, the gap between effort and outcomes is getting harder to ignore.This month’s insights take a closer look at where things break down and what leaders are doing to bring more consistency, visibility, and control to…