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Technology Insights

August 2024

Are One-Time Passwords Something to Avoid?

Protiviti Managing Director Dusty Anderson was among several industry experts discussing why one-time passwords, or OTPs, should be eliminated. Spoiler alert: That's not likely to happen soon. Read the CNBC.com story now.

VISION By Protiviti / In Focus

Will CrowdStrike Serve as a Reboot on Tech Resiliency?

Global IT systems are still in reboot and recovery after a software update by cybersecurity vendor CrowdStrike caused a massive worldwide outage of Windows computers. Global businesses, governments and organisations were impacted across several industries, including airlines, banks, telecommunications and healthcare. While the dust settles on the specifics of the how and the why of the global meltdown, one thing that is certain is some bad code in a CrowdStrike content update has served as massive wake-up call to the world about our collective technology vulnerability. Protiviti's Kim Bozzella and others weigh in.

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Webinar

Revolutionising IT Service Management: Harnessing the Power of AI/ML

Wednesday, September 18, 1:00 p.m., edt

Struggling with effectively analysing incident data to identify problems, correlate trends and pinpoint opportunities for improvement to your IT service management (ITSM) practice? Many companies, especially those with distributed models, experience numerous outages and increased response times in their end-to-end delivery of IT services to customers. This affects the customer experience, hinders operational resiliency and creates reputational strain within an evolving technological landscape.

Join our Protiviti experts in AI/ML and ITSM and Theo Simmons from ServiceNow as we discuss how companies can gain a competitive edge, enhance business efficiency and resiliency and adapt to expanding customer demands. Learn more about our custom AI-ML algorithm with additional data signals, and how our proprietary AI/analytics is helping ServiceNow customers identify high-value use cases for providing more ITSM self-service.

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The Post-Quantum World Podcast Series

Is It Quantum Advantage, Supremacy or Utility?

Skeptical about practical quantum computing applications? Perhaps D-Wave could change your mind. Over 100 real corporate customers are using their quantum annealing systems and software platform today … in production. In this episode, host Konstantinos Karagiannis and D-Wave CEO Alan Baratz cover a lot of exciting advances with current machines and future roadmaps while exploring what it means to achieve quantum advantage, supremacy and utility.

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Blogs

By Christine Livingston and Richard Kessler

Businesses are excited about the transformative potential of artificial intelligence (AI) to innovate and enhance business models, customer insights, products and processes. Alongside this potential, there is a growing need to identify and mitigate risk associated with AI technologies. CIOs, in particular, are exploring how to ensure the responsible design and use of AI and their roles in managing legal, regulatory, financial and reputational risks.

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By Corey Harrison, Jody Casey and Brian Parrino

The healthcare industry is facing unprecedented challenges, with varied causes. People are living longer, so demand for care continually increases, particularly for chronic diseases. There’s a shortage of skilled labor, and workloads are becoming unmanageable. Skilled workers are leaving the industry as burnout affects doctors, nurses and other clinicians. Administrative burdens often overwhelm those who remain. At the same time, regulations governing healthcare continue to evolve, while pressure on prices for healthcare services intensifies.

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