Patrick Pang

Patrick is a senior director in intelligent automation and digital services with over 20 years of experience in the financial services industry. He has extensive knowledge of various business domains in retail and commercial banking. He has 15 years of IT project management experience and is proficient in Software Development Life Cycle (SDLC), and waterfall and agile methodologies. At Protiviti, he has majorly worked on project delivery in electronic workflow and document digitisation, insurance, fraud management systems, mobile application development, contact centre applications, RPA, and cloud. Prior to joining Protiviti, Patrick was a Vice President at JP Morgan Chase where he led project delivery for a corporate investment bank.

Major projects

• Managed multiple mobile application development projects, including a stock trading mobile app, a health and wellness mobile app and an employee mobile app for major global banks
• Setup and managed project management office to establish strong project governance and increase portfolio transparency for major global and local banks
• Managed a digital transformation program to enable a paperless open workspace environment to reduce costs, increase efficiency and enhance employee engagement
• Managed a contact centre program to establish a predictive dialling infrastructure, provide a call agent front-end for customer enquiries, investment portfolio enquiries and stock trading, and established a knowledge management centre for a major global bank
• Managed the end-to-end  development, distribution, fulfilment, and servicing of insurance products
• Experienced in conducting  SDLC reviews and providing recommendations with a detailed implementation plan
• Managed a team of IT professionals to deliver a fraud case detection platform for a major global bank

Industry expertise

• Financial services
• Retail banking and wealth management
• Commercial banking
• Insurance and MPF
• Credit cards
• Contact centres
• Human resources

Areas of expertise

• Program/project management
• Change management
• Target operating model
• Process optimisation and automation
• Business analysis
• Digital transformation
• Business performance improvement

Professional certifications

• Project Management Professional^®
• Certified ScrumMaster^®
• AWS Certified Data Analytics Specialty
• AWS Certified Security Specialty
• AWS Certified Solution Architect Associate
• Microsoft Certified: Azure Data Scientist Associate
• IT Infrastructure Library v3.0 Foundation
• Certified Practitioner of Human Centered Design