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  • Blogs

    June 16, 2026
    Customer Experience: Why Strategy, Data and Technology Must Work Together
    Whether you are in the business of selling products, promoting brands, implementing marketing technology, preparing your organisation for AI adoption or researching maturing customer experiences at scale, imagine for a moment that you are a customer, rather than the enabler. Think about a brand that provided excellent service and reflect on that experience. Now, pause again to think about a brand…

  • Newsletter

    March 25, 2020
    Going Digital: The Future Auditor in Action
    For several years, Protiviti has described the “future auditor” as a chief audit executive (CAE) who takes definitive steps toward making The Institute of Internal Auditors’ vision of “an independent, objective assurance and consulting activity that adds value and improves an organisation’s operations” a reality. Several issues of The Bulletin have been devoted to describing various…

  • Whitepaper

    September 16, 2020
    The Road to Resiliency – Building a Robust Audit Plan for Operational Resilience
    Executive Summary The financial services industry has long relied on internal audit functions to assess and challenge the effectiveness of various programmes designed to protect and build organisational value. These programmes have included disaster recovery, business continuity, risk management, cybersecurity, and many others designed to help institutions recover from an event. The pressure…

  • Client Story

    April 7, 2026
    Data Transformation Enables Scalable FP&A for a Fiber Products Company
    Discover how data transformation enabled a fiber products company to streamline FP&A, enhance reporting, and support scalable growth through modernized data governance.

  • Newsletter

    July 10, 2024
    Maximising CX: The Game You Must Win
    How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty…

  • Podcast

    July 17, 2024
    Risky Women Podcast | Risk Management With Purpose
    In this episode of Protiviti's Risky Women podcast series, Ghislaine Entwisle, Managing Director of the Australia Technology Consulting and Business Performance Improvement practice, speaks with Gloria Yuen, Head of Regulatory Enablement and Delivery at National Australia Bank.

  • Blogs

    August 30, 2024
    Building an Accessibility Culture with Copilot for Microsoft 365
    Organisations across the U.S. recognise the criticality of accessibility for both consumers and employees. This concern dates to the early 2000s, when several well-known brands were targeted by lawsuits that ultimately changed how e-commerce works. Yet today, companies are still dealing with the evolving landscape of accessible technology and the inherent challenges of providing the right types…

  • Insights paper

    October 8, 2024
    Best Practices for Building a Sustainable PCI DSS Compliance Programme
    Creating and maintaining a sustainable PCI DSS compliance programme is a crucial and complex task for organisations to protect payment card transactions and uphold consumer trust. However, despite the PCI DSS standard being around for almost 20 years, many organisations still struggle to achieve and validate compliance with it.In April 2016, the PCI Security Standards Council (SSC) introduced the…

  • Blogs

    October 21, 2024
    U.K. Online Safety Act: The Impact on Tech Firms and Critical Compliance Considerations
    The U.K. Online Safety Act (OSA) is part of a suite of new online-safety and consumer-protection regulations aimed at safeguarding users from harmful content on digital platforms. Its implementation is planned in three phases from 2025 to 2026.

  • Insights paper

    December 2, 2024
    Top digital experience trends in 2025 and beyond
    Navigate the dynamic digital landscape of 2025 and beyond. Stay ahead with agility, insights, and a customer-centric approach. Embrace emerging trends for an innovative digital experience."
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