Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti… Podcast July 24, 2024 Podcast | Demystifying Carbon Reporting – with Alyse Mauro Mason, Sam Stark and Michael Vigario In this episode of Board Perspectives, Sam Stark of Green Project and Michael Vigario of ACT Commodities join Protiviti’s Alyse Mauro Mason to discuss emissions reporting and demystify some of the common fears and misinterpretations in the market. They also talk about areas of opportunity for organisations. Client Story November 4, 2024 Natural Gas Infrastructure Firm Modernises Records Management Processes for Future Growth and Compliance Modernise your natural gas records management with our cloud-based solution. Enhance compliance, improve accuracy, and prepare for AI enablement in the energy sector. Blogs April 4, 2022 Creating a More Flexible and Resilient Supply Chain Starts With Identifying Key Risk Exposures No matter what they make or sell — computers, pet food, cosmetics, textiles — companies around the world are grappling with significant supply chain issues. It’s easy to blame the global health crisis for these problems, especially the labor, material and shipping container shortages. Certainly, the pandemic has played its part in exposing the global supply chain’s brittleness and exacerbating… Survey April 1, 2021 Executive Perspectives on Top Risks 2021 and 2030 — Technology, Media & Telecommunications (TMT) Industry In the annual top risks survey conducted by Protiviti and NC State University’s ERM Initiative, technology, media and telecommunications executives ranked pandemic-related government policies, adoption of digital technologies, data privacy and information security, cyber threats, and diminished economic activity among their top risk issues for 2021 and beyond. The survey results reflect… Flash Report April 26, 2024 FTC bans noncompete clauses and the legal battle begins. What does it mean? Earlier this week, the U.S. Federal Trade Commission (FTC) voted to ban for-profit U.S. employers from including noncompete clauses in employment contracts, a move that could affect tens of millions of U.S. workers. The rule bans new noncompete clauses for all workers and makes existing noncompete agreements unenforceable except for those covering senior executives—those workers earning more than… Client Story October 18, 2021 Managed care company doubles down on automation, unlocking exponential value and transformation potential Organisations in the managed healthcare sector contend with ongoing claims payment challenges, among many others. Fragmented systems, manual claim auditing, payment errors and tedious reporting drain countless employee hours, and relentless regulatory demands bring pressures daily. As a result, managed care companies are understandably thirsty for ways to relieve the claims audit burden, even as… Survey March 10, 2023 Talent, culture, cybersecurity and resiliency represent top risk issues for higher education institutions The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organisation’s business model and strategy on very short notice. Unfolding events in Eastern Europe, changes in government leadership in several countries around the globe, escalating inflation, rising interest rates, ever-present cyber threats,… Video November 1, 2023 Video | Financial Institution Optimises Customer Relationship Value through AI and Innovative Data Approach A financial institution needed to effectively assign its relationship managers to optimise service, balance resource workloads and maximise revenue. We helped them develop a graph data structure and algorithms in the Microsoft Azure environment to organise and analyse nested banking customer relationships.This reduced daily data processing time by nearly 96% and automated more than 90% of client… Blogs February 28, 2025 What AI Is Doing For, and To, the Humans in the People Function HR functions will play a key role in overseeing AI usage throughout the organisation. This responsibility has huge ramifications for HR professionals and nearly all of the functional pillars within HR. Load More
