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  • Blogs

    April 29, 2022
    The Potential of Machine Learning (ML) to deliver value to banks has created something of a gold rush in adopting this methodology for banking applications. ML can produce immense benefits when applied to complex nonlinear problems where there is a large amount of data, particularly unstructured data. Use cases for incorporating machine learning in banking include asset management, fraud…
  • Client Story

    November 18, 2022
    An award-winning, entrepreneurial insurance distribution and risk management firm serving more than 1.2 million clients was facing multiple challenges as it prepared to launch an initial public offering (IPO). The company was experiencing massive growth through the acquisition of as many as 20 companies per year. Its leadership was innovating the industry with a vision to expand internationally,…
  • Newsletter

    February 12, 2021
    Concern about the impact of government policies and regulations in response to COVID-19 is the No. 1 risk identified by directors and business executives across many industries. This insight is from our most recent top risk survey. Another survey we conducted last year, focused on technology risks, shows a deepening concern over cybersecurity and privacy issues, as well as regulatory compliance…
  • Video

    November 1, 2023
    A financial institution needed to effectively assign its relationship managers to optimise service, balance resource workloads and maximise revenue. We helped them develop a graph data structure and algorithms in the Microsoft Azure environment to organise and analyse nested banking customer relationships.This reduced daily data processing time by nearly 96% and automated more than 90% of client…
  • Podcast Transcript

    September 27, 2023
    In brief"Some of the key things that I see will be around digitalisation, open banking, artificial intelligence and robotics, workforce transformation, cyber security, and as mentioned, sustainable banking as well as regulatory technology.""We're also already seeing an increase in regulatory complexity, and banks will need to invest significantly more, in my opinion, around regtech solutions.…
  • Podcast

    March 26, 2025
    In this episode, Protiviti Managing Director Frank Kurre is joined by Ann Rodriguez to explore the impact of digital assets on corporate governance and strategic planning. Ann highlights critical areas where technology significantly influences corporate practices. They emphasize the importance of board members staying informed about digital assets, extending beyond just the financial sector.
  • Podcast

    April 23, 2025
    In this episode, host Frank Kurre speaks with digital asset and risk expert Ann Rodriguez for a timely conversation on the Environmental, Social, and Governance (ESG) implications of digital assets and blockchain technology. Their discussion explores critical ESG dimensions. Ann outlines how boards can embed ESG considerations into digital asset strategies. This episode equips board members and C…
  • Client Story

    November 24, 2021
    In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti…
  • Whitepaper

    August 16, 2018
    Across major industries, robotic process automation, or RPA, is being used as part of an organisation’s digital transformation strategy to automate burdensome, high-volume and time-consuming business processes. Best suited for rule-based transactional and repetitive tasks involving structured and/or semi-structured data, logic-driven robots, or “bots,” are used to capture and interpret…
  • Podcast

    July 21, 2022
    Shelley Metz-Galloway, US lead of Protiviti’s regulatory compliance practice, talks with Mary Bailey, regulatory compliance expert, about the US Community Reinvestment Act and how upcoming changes to the rule should improve access to credit and have a big impact on banks’ compliance and reporting. They also take a look at the status of international efforts toward fair lending. Mary Bailey CRCM,…
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