Insight Search Search Submit Sort by: Relevance Date Search Sort by Relevance Date Order Asc Desc Whitepaper July 21, 2022 Customer remediation: Making it right (and better) In our Compliance Priorities for 2022 in the Financial Services Industry, we emphasised the interconnectivity among the risks we identified, including how the pandemic, the global focus on environmental, social and governance (ESG) issues, and continued regulatory emphasis on culture and conduct were combining to shine a bright light on how financial institutions (used broadly herein to refer to… Whitepaper July 8, 2020 Applying for a PSD2 License: Navigating the complex environment of Innovation and Regulation Article by Eva Noordhoek and Michiel Kos, Protiviti, FinTech Financial Services Did you know that the term FinTech was probably first used in the 1980s? Peter Knight, the editor of a business newsletter, used the term to describe a bot that had altered his mailbox, which he was pretty upset about (source: Word Spy). While there are currently many, slightly different, definitions around,… Whitepaper October 20, 2022 Rise of the Dutch Platforms – An insight into the transformation and integration of Dutch retail sector and payment industry Article by Owen Strijland and Eva Noordhoek, Protiviti, FinTech Financial Services Right before the Covid-19 crisis introduced itself to the world I was invited to talk about Protiviti’s knowledge on platforms in relation to Financial Services. How slowly but surely a new kind of platform is introducing itself into our markets. That meeting, one of the participants shared an interesting… Podcast July 23, 2024 Risky Women Podcast | Women in Risk Management: Challenges and Opportunities Dive into the world of women in risk management. In this Risky Women podcast, Jenny Wong & Gayle Lacey discuss risk management challenges & opportunities. Podcast February 17, 2025 Risky Women Podcast | 2025 Top Compliance Priorities Kimberley Cole hosts Risky Women Radio with guests Carol Beaumier and Bernadine Reese to discuss the top compliance issues in 2025. They reflect on 2024, highlighting the impact of U.S. Supreme Court decisions on regulatory authority and a U.K. court ruling on discretionary commissions. The guests also discuss the importance of AI in compliance, the need for dynamic risk assessments and the… Whitepaper September 16, 2020 The Road to Resiliency – Building a Robust Audit Plan for Operational Resilience Executive Summary The financial services industry has long relied on internal audit functions to assess and challenge the effectiveness of various programmes designed to protect and build organisational value. These programmes have included disaster recovery, business continuity, risk management, cybersecurity, and many others designed to help institutions recover from an event. The pressure… Whitepaper May 9, 2024 SIFMA’s Quantum Dawn VII After-Action Report The latest iteration of SIFMA’s biannual cybersecurity exercise focused on the outage of a critical third-party service provider. The simulation and concluding survey found many financial institutions are already experienced with the loss of a critical third-party, with protocols established for managing the outage. In this after-action report, we look at the lessons learned from the Quantum Dawn… Podcast November 27, 2023 Risky Women Podcast | Strategic Risk Kimberly Dickerson, Executive Vice President - Global Head of Operations and Technology at Protiviti, speaks with Star McDade, Senior Vice President, Audit Services - Staff Agencies, Analytics & Insurance (SA&I) at USAA, about confronting stereotypes by demonstrating the positive influence of risk and assurance professionals, overcoming the challenges in the transformation of auditing… Whitepaper March 13, 2024 An Open Letter to CEOs and Board Members: In Support of the Compliance Function We’ve all heard it said: “Tone at the top” is critical to the success of a compliance function, and financial institution regulators expect CEOs and boards of directors to foster a “culture of compliance” in the institutions they oversee. We’d expect most CEOs and boards, when questioned, to say this is their goal. But what happens when the CEO and the board — intentionally or unintentionally —… Podcast January 16, 2025 Risky Women Podcast | Driving Tech & Innovation in Risk Management In this episode, Jo Shoppee, head of operational risk, technology, at ANZ Bank, shares her unexpected journey into risk management, from working as a teller at ANZ to becoming a technology risk specialist. Jo discusses the challenges of balancing career and family, advocating for part-time roles for senior leaders, and emphasises the importance of compassion and understanding in risk management,… Load More
