Hospitality, Leisure and Travel Consulting

为实现可持续发展和目标而创新

全球疫情虽然限制了人与人之间的交流互动，但并没有打破我们共同体验生活的内在需求。那些始终适应全新变化，同时关注人们对人际互动和难忘体验有需求的企业，无论是当下还是未来，都能做到蓬勃发展。该行业的核心是坚定不移的企业和领导者，他们致力于提供无缝、个性化的客户体验，建立并维护目标明确的品牌，最大限度地提高收入，投资资本，并利用技术来创新商务和休闲旅游的未来。

在这个瞬息万变的时代，甫瀚咨询将通过数字化转型、技术和流程创新、高级分析、环境和社会管理，以及提升客户体验和增强客户忠诚度，来应对不断变化的客户需求。此外，甫瀚咨询还帮助企业管理无处不在的风险，包括在动荡时期加强安全保障、保护客户信息、遵守相关数据隐私法律、管理第三方和供应链中断，及获取并留住人才等等。

当企业有效适应不断变化的行业重点并努力管理风险时，业务中断便会变成机遇；客户忠诚度会愈发提高；而增强的财务绩效也会获得资本对品牌、资产、产品和服务的持续投资，从而使企业不断取得成功。

Digital Transformation

As companies seek to own direct relationships with customers, there is increased focus to enhance digital presence and capabilities. Protiviti can help establish impactful digital strategies; understand customer behaviors that inform journeys; innovate digital products & services; reimagine experiences; and enable digital commerce, marketing/sales.

Enterprise Data & Analytics

Knowledge is power. From customer preferences to operational and financial performance to timely identification of potentially fraudulent activity, data helps personalize experiences, optimize performance, and contain losses. Protiviti helps to turn data into information and information into competitive advantage.

Environmental, Social, and Governance (ESG)

ESG has become an imperative as customers, investors, employees and regulators demand and/or expect it. Protiviti assists companies to build and report on sustainability programs, and improve team member acquisition, retention and employee experiences through enhanced enterprise Diversity, Equality, and Inclusion.

Customer Loyalty and Loyalty Programs

A loyal customer is vital to a company’s growth. Protiviti helps clients with more effective e-commerce, marketing and sales, and personalized experiences, while protecting loyalty programs from fraud and abuse. Protiviti can monitor unusual activity for illegal acts to protect company reputation and customer data.

Safety and Security

Every year, billions of customers entrust their well-being and safety to the industry, all while external events elevate customer risk. Protiviti helps to enable business continuity, crisis management and resiliency programs, deploy technologies, and evaluate the impact of disruptions to operations.

Cybersecurity, Data Security, and Privacy

Extensive customer information is stored and processed daily and is increasingly protected by privacy regulations. Protiviti helps companies protect personal data, deploy secure applications, and minimize vulnerabilities. Also helping to build and operate privacy programs aligned with global and local privacy laws.

Labor Acquisition and Human Capital Management

As industry demand returns, a labor shortage has limited return to full-service operations. Partnering with Robert Half, we help acquire full-time and temp labor and/or provide managed services to reduce labor pressure. Also offering services designed to optimize employee acquisition, retention, and overall experience.

Emerging Tech

To compete effectively and keep up with customer needs, technology has been key. The adoption of emerging tech including edge computing, AI/ML, virtual reality, quantum computing, the Metaverse, and other use cases is underway or imminent. Protiviti can help implement, connect, and secure this technology.

Sectors we serve

Hospitality and Leisure

The hospitality industry remains focused on customer satisfaction and meeting leisurely needs. With a customer-first mindset for the newly adapted business and leisure traveller, our industry clients span companies that provide accommodations (e.g., hotels, resorts, timeshares, sharing economy companies, hospitality REITs), travel and tourism (e.g., OTAs, cruises, casinos, online gaming, amusement parks, marinas, ski resorts), leisure (e.g., sports teams, fitness centres, event planning and venues, golf clubs), and more.

Maximize success across core business areas

Airlines

As the airline industry aims to increase operational efficiencies, improve customer experiences, and get back to solid profits, Protiviti is helping to build custom solutions that maximize the chances for success. Our hospitality leisure and travel consulting team works with a variety of airline companies across the globe such as the major, national, regional network and charter, and private / corporate air carriers involved in transportation of passengers or cargo, as well as maintenance facilities, catering, ground handling, aircraft leasing and airport operations.

Other Transportation

A return to travel, whether by land, air or sea is a welcomed opportunity for business and leisure travellers alike. Our hospitality leisure and travel consulting team works with passenger railway, rental car, and other transportation companies to enhance core business areas for optimal efficiency and sustainable, long-term growth.