Préstamos hipotecarios y de consumo Ayudar a los prestamistas y administradores a transformar los desafíos en oportunidades. Las opciones de préstamo alternativas han perturbado los mercados tradicionales de préstamos para automóviles cautivos, directos e indirectos. Los consumidores que incorporan las tarjetas de crédito a su cartera de deudas ofrecen la oportunidad de sacar provecho de los ingresos por transferencia e intereses, pero al mismo tiempo pueden inundar a las instituciones con solicitudes, aumentos de los límites de crédito, disputas y devoluciones de cargos, volumen de llamadas, etc. Los préstamos personales digitales han permitido a los bancos y a las entidades no bancarias proporcionar a los clientes un acceso instantáneo a créditos asequibles. El ritmo de transformación de los préstamos hipotecarios y al consumo ha introducido tanto oportunidades como retos para las funciones de operaciones, tecnología, riesgo y cumplimiento. Las organizaciones de crédito de éxito tienen en cuenta a las personas, los procesos y la tecnología para permitir que las actividades de originación y servicio de los préstamos se cumplan. Protiviti ayuda a los prestamistas y a los administradores a ser más eficaces y eficientes de una forma que tiene en cuenta el riesgo, cumple la normativa, está bien controlada y está habilitada por las tecnologías líderes. Nadie es inmune a la incertidumbre de los riesgos futuros, lo que hace que sea más crítico para las direcciones generales y los consejos de administración anticiparse a los futuros problemas emergentes. Las organizaciones deben centrarse en crear culturas basadas en la confianza y resistentes, que puedan pivotar para satisfacer las prioridades cambiantes a la velocidad del cambio. Nuestra empresa es ampliamente reconocida por ofrecer soluciones prácticas a las organizaciones financieras que encarnan las cinco características necesarias para tener éxito ante la disrupción: humana, flexible, inteligente, innovadora y modular. Hemos reunido equipos integrados de asesores de la industria y de los procesos con la habilidad de ayudar a los ejecutivos a desarrollar soluciones pragmáticas, de transformación y sensibles al riesgo para afrontar con confianza los retos emergentes e identificar las oportunidades de transformación estructural que se alineen con tus valores fundamentales para garantizar un crecimiento futuro sostenido. Junto con Robert Half, la primera y mayor empresa del mundo especializada en soluciones de talento, Protiviti ofrece una combinación inigualable de conocimientos de consultoría con la profunda reserva de profesionales altamente calificados y experimentados de Robert Half para resolver tus retos empresariales mediante nuestros modelos de entrega únicos y flexibles. What we do Our services Leadership Our services Our Mortgage & Consumer Lending consulting advisors provide solutions tailored to your organization's unique needs in the following areas: Pro Document Consent Risk Management Proactive leaders know they must adopt more innovative risk management practices to succeed. We help you leverage emerging technologies, harness data and maintain a strong control environment so you stay on the leading edge of risk management while improving your bottom line. Pro Building office Regulatory Compliance Our subject matter advisors use their understanding of global and domestic regulatory landscapes to help you optimize resources and design compliance risk management program that are efficient, innovative, and, tech-enabled increasing the effectiveness and decreasing the cost of compliance. Pro Rightmark Square Technology Whether you are looking to automate, modernize, or embark on an end-to-end transformation journey, our technology consulting solutions can help. Our services range from strategy, design, and development through implementation, risk management, and managed services. Pro Workflow Flowchart Internal Audit Through our world-class Internal Audit and Sarbanes-Oxley practices, we ensure your IA activity provides the highest value to your organization, whether you need to employ agile principles and AI to transform your IA function or co-source or fully outsource your Internal Audit and Controls functions. Pro Briefcase Operational Excellence Our advisors work closely with your key stakeholders to integrate industry best practices and tailor business solutions to help you reduce operating costs, increase productivity and service, build resiliency and reduce the capital required to support business goals and objectives. Pro Screen System Integration Digital Transformation Evolving needs and customer expectations challenge even the most agile organizations. We help you think differently to redefine customer experience, explore new operating models, create enhanced digital channels, and build skills that instill a culture of innovation and agility. Pro Document Stack Data and Analytics Using data to identify untapped opportunities is a powerful competitive advantage. Our experts support your data needs from data strategy and governance through the development, design and implementation of advanced analytics and digitalization using artificial intelligence and machine learning. Pro Legal Briefcase Managed Solutions We provide a unique and flexible delivery model for consulting, implementation and operations services to help you address short-term skill gaps, deliver project results, and transform your organization by creating the right team that can scale up or down quickly and cost effectively to fit your needs. Featured insights SURVEY From Automation to Autonomy - The Capabilities and Complexities of AI Agents | AI Pulse - Vol.3 1 min read Protiviti's AI Survey 3.0 reveals organizations are using Agentic AI to enhance decisions, improve efficiency and shape the future. SURVEY 2025 Global Finance Trends Survey 5 min read Finance trends 2025 report outlines CFO priorities, AI adoption in financial services, and finance transformation driving the future of finance. WHITEPAPER Navigating the Financial Services Industry’s Compliance Priorities in 2025: Mid-Year Checkpoint 16 min read When we published our 2025 compliance priorities for financial services companies last December, we acknowledged that for a variety of reasons, understanding and managing compliance risks this year would be a true test of the industry’s commitment... PODCAST Risky Women Podcast | 2025 Top Compliance Priorities Mid-Year Check-In 3 min read Kimberley Cole welcomes the dynamic duo of Carol Beaumier and Bernadine Reese from Protiviti for an engaging mid-year check-in on compliance predictions for 2025. With the ever-evolving landscape of risk regulation, they dive into pressing topics... BLOG Slimmed-Down CFPB Scales Back Regulatory Priorities, Shifts Focus Back to Big Banks 4 min read The big picture: The Consumer Financial Protection Bureau has reprioritized its focus amid political scrutiny. Reduced examinations: The CFPB will cut examinations by 50% and focus on depositary institutions. Certain products offered by non-bank... SURVEY Financial services risk insights 3 min read Consistent with past surveys, the results of the financial services industry (FSI) reflect a higher level of concern about the risk environment than the general population of survey respondents. What is noteworthy this year is that the deviation... Previous Article Pagination Next Article Leadership Michael Brauneis Mike is Protiviti’s global leader of Industry & Client Programs and a member of Protiviti’s executive team. He also serves as the leader of the firm’s global Financial Services industry practice. Mike has more than 20 years of experience focused on serving clients ... Learn More Brandon Beckstrom Brandon is part of Protiviti’s Risk and Compliance solution with a primary focus on process and control design to increase automation and reduce process risk and redundancies. Brandon is experienced in agile transformation and holds the Certified Scrum Master credential ... Learn More Bill Byrnes Bill is a Managing Director with Protiviti. In his current role, Bill oversees all aspects of Protiviti’s US credit risk management practice. This includes consulting and advisory services related to the consumer and commercial business units of regional, national, and ... Learn More Shelley Metz-Galloway Shelley Metz-Galloway is a Managing Director in Protiviti’s Metro D.C. Office. She has more than 25 years in the financial services industry. Shelley offers expertise in consumer regulatory compliance, enforcement action response and remediation, compliance, fair ... Learn More Alan Starr Alan is a Managing Director within the Financial Services Industry practice and has been with Protiviti since 2012. With 15+ years of leadership, Alan manages internal audit, risk governance, and compliance engagements focused on mid-sized and large Financial ... Learn More