Operational Resilience

Minimise operational disruptions to your organisation.

Advancements in technology create both opportunities and vulnerabilities. The sophistication of cyber threats will continue to increase. Systems will fail. Outsourcing to vendors and third-party contractors will provide efficiencies and reduce costs, but also create concentration and supply chain risks.

In this challenging landscape, having a firm understanding of how to minimise the impact of a disruption to your external stakeholders and the broader economy, and knowing where your organisation’s vulnerabilities lie will help you recover more quickly and minimise customer harm.

We help organisations identify vulnerabilities, understand the root cause and create solutions to address them. We review resilience program governance, enhance existing technologies, and oversee operational processes and controls to improve your operational resilience.

Protiviti’s Operational Resilience consulting includes:

Program Development

Designed for the size and complexity of your business. We leverage industry leading frameworks, with a focus on governance and alignment with foundational elements.

Program Assurance

Assess the firm’s current practices with regard to operational resilience, including an assessment of the foundational elements.

Resilience Scenario Testing

Challenge existing resilience practises through enterprise wide scenario testing to simulate “extreme but plausible” scenarios impacting important business services of the firm.

Maturing “Foundation “Elements

Address known deficiencies in foundational elements of operational resilience: Business Resilience, Cyber Resilience, Third-Party Resilience, Technology Resilience.

The Protiviti advantage

Operational Resilience experts at Protiviti help organisations demonstrate, enhance and improve their resilience

Operational Resilience experts at Protiviti help organisations demonstrate, enhance and improve their resilience.

We help organisations demonstrate and improve resilience, building on existing business continuity management activities, IT disaster recovery and cybersecurity incident response. Our experts bring a breadth of knowledge across the four domain areas of operational resilience: business, technology, cyber and third-party.

Business Resilience: We help build and enhance existing business continuity programs to more closely align to evolving best practice under resilience.
Technology Resilience: We help our clients most difficult technology risk challenges, such as data architecture, cloud strategy, data centers and identity and access management.
Cyber Resilience: We offer a leading cyber resilience practice and help with challenges such as NIST framework and ISO 27001 implementation, penetration testing and PCI compliance.
Third-Party Resilience: We help our clients manage supplier oversight challenges such as strategy and framework design, assessment operations, implementation solutions and remediation efforts.

We work with and report to executive leaders and the board to address and assist organisations with:

Current State Assessment & Setup
Important Business Service and Process Formalisation
Impact Tolerance Development
Front-to-back Mapping
Scenario Testing and Simulation Exercise Development
Program Implementation
Mature Foundational Elements
Independent Assurance of Program Delivery
Second or Third Line Support
Development and Strengthen Existing Internal Audit Plan
Cybersecurity Program
BCP Support & Review
Technology Strategy Review and Enhancement

Our operational resilience expertise is complimented by strong, active relationships with our clients and regulators. Our team continues to work closely with trade associations, including Global Financial Markets Associations (AFME, ASIFMA and SIFMA), of which we have co-authored publications with both SIFMA – Quantum Dawn V and Quantum Dawn VI – and AFME – Cloud Risk and Resiliency.