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  • Blogs

    November 2, 2022
    Protiviti Roundtable explores Consumer Duty implementation concerns and challenges
    The Financial Conduct Authority (FCA) is introducing the Consumer Duty to provide retail customers higher and clearer standards of protection. But how are firms preparing for implementation of the new rules? Protiviti recently held a roundtable with invited representatives from the FCA and risk professionals from the U.K. financial services industry to discuss implementation concerns and…

  • Blogs

    April 15, 2021
    Customer Experience – How online retail changed the game for COOs
    Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result. Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-…

  • Client Story

    July 12, 2018
    U.S retailer launches global supply chain capability in record time
    Even under normal conditions, creating a global supply chain capability from scratch is a complex and grueling endeavor. When a large U.S. retailer made a strategic decision to develop this ability — which included securing new overseas suppliers for tens of thousands of products, satisfying all customs requirements and creating a nationwide distribution capability — in less than six months, the…

  • Podcast

    July 21, 2022
    Risky Women Podcast | Compliance & Risk Challenges for Small Asset Management Firms: Amy Aubin
    Jackie Sanz of Protiviti talks with Amy Aubin, a CCO of two firms in Canada, about compliance and risk challenges faced by compliance professionals of smaller firms in the asset management industry, where innovation and access to compliance networks are of importance in the management of risk. Amy Aubin is the Chief Compliance Officer of Waypoint Investment Partners Inc., an independent wealth…

  • Infographic

    July 11, 2023
    CPG & Retail: The Innovation vs. Technical Debt Tug of War
    Protiviti's latest research shows that consumer packaged goods (CPG) and retail companies recognise the urgency of innovation and have a clear strategy to maximise the value of IT. Learn more about the industry results of Protiviti’s inaugural Global Technology Survey: Retail and CPG Companies Accelerate Innovation Amid Regulatory Pressures, Resistance to ChangeDownload Infographic

  • Client Story

    March 13, 2024
    Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment
    Protiviti leveraged Microsoft Power BI to help this client transform its operational analytics. We built a user interface that generates analytics every 15 minutes and is easy to use with little training required. From staffing and sales targets to customer retention data, managers now have the information they need, at their fingertips, to drive decisions that improve the bottom line.

  • Client Story

    April 19, 2024
    Rural Lifestyle Retailer Builds Customer Loyalty With Enhanced CIAM Strategy
    Protiviti partnered with a rural lifestyle retailer client to assess its Customer Identity and Access Management (CIAM) program and architecture. 

  • Whitepaper

    September 9, 2021
    Clean Money is a Click Away: The Money Laundering Risks of E-Commerce
    The global e-commerce market is projected to approach $5 trillion in sales in 2021[1] — pretty impressive for an industry that only came into existence in 1991 when the internet was opened for commercial use. With brick-and-mortar stores shuttered because of COVID-19 and online buying the only option many consumers had, retail e-commerce sales in 2020 grew by double-digits in every region of the…

  • Survey

    January 22, 2026
    CPG and retail firms: Cybersecurity, customer experience and supply chain are top priorities
    Download Protiviti’s Top Risks Report 2026 for the CPG & retail industry, with insights on AI and Gen AI, cybersecurity, changing consumer behavior and global supply chain risks.

  • Blogs

    June 10, 2021
    Collaboration Forum Series 5: Building a brighter future (Week-8)
    Future of retail – how COVID-19 has accelerated the speed of change Jon White (Finance Director - Retail, Pets at Home) and Daniel Bobroff (Founder of Coded Futures, Retail Tech Evangelist & Advisor) joined our collaboration forum to discuss ‘The future of retail’. Listen to the session recording to understand how COVID-19 has accelerated the speed of change and the role of the high-…
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