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  • Newsletter

    July 10, 2024
    Maximising CX: The Game You Must Win
    How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty…

  • Newsletter

    November 8, 2023
    Board Risk Oversight in the Age of Disruption
    In these disruptive times, how should boards discharge their duty of care and duty of oversight with respect to risk when the models to follow aren’t clear? Is the board’s risk oversight process fit for purpose in today’s dynamic environment?Board engagement with risk and how it is managed has been a topic of interest for many years. While risk has always been present in every business, the…

  • Video

    August 4, 2022
    In 100 seconds . . . video series
    Hear our experts provide a succinct overview of the latest issues and trends, helping you to keep your finger on the pulse of the changing business landscape.Join the conversation on LinkedIn #Pro100Seconds.

  • Podcast

    April 20, 2023
    Risky Women Podcast | Regulator Series: Grovetta Gardineer from OCC
    Maryann Kennedy speaks with the Senior Deputy Comptroller for Bank Supervision Policy at the Office of the Comptroller of the Currency, Grovetta Gardineer, about the regulatory priorities in current economic environment.Grovetta Gardineer is the Senior Deputy Comptroller for Bank Supervision Policy at the Office of the Comptroller of the Currency (OCC). In this role, Ms. Gardineer directs the…

  • Whitepaper

    October 24, 2024
    Reframing Regulatory Change: Adapting to Win
    Regulations continue to expand in number and scope, driven by a variety of sources. As a result, the industry must deal with regulatory change on an ongoing basis. Some companies take an ‘adapting to win’ approach, which benefits not just how they manage regulations (and regulators) but their systems, controls and processes.

  • Newsletter

    April 8, 2026
    AI Oversight: A Board Governance Imperative
    AI board governance boosts ROI and confidence—Protiviti’s survey reveals that engaged, responsible oversight empowers boards to drive value and accountable AI outcomes.

  • Whitepaper

    June 27, 2023
    What Role Should Compliance Play in ESG?
    By Bernadine Reese and Jackie Sanz Regulators and many other stakeholders are intently focused on how financial institutions address environmental, social and governance (ESG) matters. Within financial institutions, boards of directors, executive management and much of the C-suite are weighing in on the ESG strategy and approach. Chief compliance officers (CCOs), though, have been remarkedly…

  • Newsletter

    June 11, 2026
    COSO’s guiding principles for board oversight: Why directors should care
    Understand COSO board oversight and how its guiding principles help directors strengthen governance, manage risk and drive long-term value.

  • Podcast

    March 27, 2020
    Podcast - The People Side of COVID-19
    The COVID-19 global pandemic has presented unprecedented challenges for organisations today. They’re working to address numerous areas – generating revenue, maintaining productivity and such – but today, we’re going to be talking about the people side of COVID-19. How do organisations stay resilient, keep their workforces productive, keep their people informed and manage them effectively? I’m…

  • Newsletter

    October 9, 2024
    Board Risk Reporting in Disruptive Times
    Risk reporting to the board may not be fit for purpose in these uncertain times. Directors are trending toward expecting more dialogue, engagement and forward-looking insights based on relevant data and information. A principled approach would help.Boards and their companies face a constant and seemingly unending state of flux in the marketplace. Emergence of the unexpected is the norm. For…
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