Executive Perspectives on Top Risks 2021 and 2030 — Retail Industry

In the annual top risks survey conducted by Protiviti and NC State University’s ERM Initiative, retail executives identified pandemic-related government policies as their top risk issue for 2021 and beyond. Retailers also listed a deterioration in market and economic conditions, and talent retention and acquisition challenges among their top risks. Overall, the survey results reveal significant opportunity for retail companies to continue to invest in omnichannel shopping, customer experience and loyalty programmes, and environmental, social and governance (ESG) issues to build long-term brand relationships and deeper connections with customers.

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