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  • Research Guide

    November 25, 2024
    Ask financial crime professionals what the most challenging part of their job is, and most will likely say it is the timely identification of suspicious activity. As much as companies have worked to improve their detection capabilities given their compliance obligations, their desire to protect their reputations and their understanding, as corporate citizens, of the impact of financial crime on…
  • Podcast

    January 16, 2025
    In this episode, Jo Shoppee, head of operational risk, technology, at ANZ Bank, shares her unexpected journey into risk management, from working as a teller at ANZ to becoming a technology risk specialist. Jo discusses the challenges of balancing career and family, advocating for part-time roles for senior leaders, and emphasises the importance of compassion and understanding in risk management,…
  • Newsletter

    October 9, 2024
    Risk reporting to the board may not be fit for purpose in these uncertain times. Directors are trending toward expecting more dialogue, engagement and forward-looking insights based on relevant data and information. A principled approach would help.Boards and their companies face a constant and seemingly unending state of flux in the marketplace. Emergence of the unexpected is the norm. For…
  • Whitepaper

    July 14, 2023
    Supply chain agility is a strategic urgency and should be backed by formalised tools and processes.The big picture: A persistent focus on cost impedes supply chain resilience and revenue assurance. Many organisations discover their supply chains are not agile enough only after the damage has been done.Boards, leaders and operations executives should define, execute and calibrate supply chain…
  • Whitepaper

    August 11, 2023
    The International Organisation for Standardisation’s (ISO) new global messaging standard, ISO 20022, is set to be adopted by payment processing organisations globally by 2025.
  • Whitepaper

    May 10, 2024
    Any predictions made before 2020 about the future of work have changed with COVID-19, inflation and social movements of the past two years. The workforce of 2030 looks very different than once expected. Prior to 2020, the U.S. labor force included five generations working side by side for the first time in history. Attracting, engaging and retaining a multigenerational workforce was a top…
  • Survey

    November 17, 2021
    Protiviti’s Guide to U.S. Anti-Money Laundering Requirements, Frequently Asked Questions provides responses to nearly 3,000 questions aggregated from our clients, attorneys, regulators, members of law enforcement, academics and others interested in the requirements and challenges that companies face in addressing the complex and dynamic topics of anti-money laundering/combatting financial…
  • Insights paper

    September 16, 2025
    High-risk applications of artificial intelligence (AI) underscore the critical need for reliable, accountable, and transparent AI systems. A clear example is found in credit risk assessment, where AI systems are used to determine whether individuals are eligible for loans. These decisions can significantly impact people’s lives, making it essential that such systems are explainable and subject to…
  • Newsletter

    December 13, 2023
    A look back at business failures often reveals blind spots that either concealed a dysfunctional culture or led to a lack of understanding, strategic error or missed opportunities. Is the board aware of the organisation’s blind spots, and is it addressing them?We’ve all heard the adage that what we don’t know can be more damaging to reputation, brand image, market standing and competitive…
  • Client Story

    September 26, 2022
    A leading Fortune 500 energy company with nine million utility customers sought to divest a long-held subsidiary to another leading energy provider. Solving the complex transition of technology, data and customer service from one provider to another required a comprehensive understanding of both the security environment and the timing of regulatory approvals. Utilising a team of experienced…
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