Mortgage & Consumer Lending

Helping lenders and servicers transform challenges to opportunities.

The pace of transformation across mortgage and consumer lending has introduced both opportunities and challenges for operations, technology, risk, and compliance functions.  Industry changes including enhanced automation and APIs in mortgage and home equity, alternative auto lending options, as well as digital-first personal lending have disrupted traditional industry practices and ways of working.  These disruptions provide abundant opportunities to enable enhanced customer and employee experience, streamlined processing, and automated monitoring.  Successful lending organisations must optimise people, processes, and technology to enable efficient and compliant loan origination and servicing activities for both their employees and their customers.

Protiviti helps lenders and servicers to be more effective and efficient in a way that is risk-sensitive, regulatory compliant, well-controlled, and enabled by leading technologies.

Our firm is widely recognised for delivering practical solutions to financial organisations that embody the five characteristics needed to succeed in the face of disruption: human, flexible, intelligent, innovative, modular. We have assembled integrated teams of industry and process advisors with the skill to help executives develop pragmatic, transformation, risk-sensitive solutions to confidently face emerging challenges and identify opportunities for structural transformation that align with your core values to ensure sustained future growth.

Together with Robert Half, the world's first and largest specialised talent solutions firm, Protiviti offers the unrivaled combination of consulting expertise with Robert Half’s deep pool of highly skilled and experienced professionals to solve your business challenges using our unique, flexible delivery models..

2024 Top Risks in the Financial Services Industry

Protiviti and NC State University’s ERM Initiative have been conducting our Top Risks Survey for the past 12 years. This journey began just as financial markets around the world were starting their long, slow recovery from the global financial crisis, and has since covered the worst global pandemic in 100 years.

Our services

Our Mortgage & Consumer Lending consulting advisors provide solutions tailored to your organisation’s unique needs in the following areas:

Leadership

Mike is Protiviti’s global leader of Industry & Client Programmes and a member of Protiviti’s executive team. He also serves as the leader of the firm’s global Financial Services industry practice. Mike has more than 20 years of experience focused on serving clients ...
Brandon is part of Protiviti’s Risk and Compliance solution with a primary focus on process and control design to increase automation and reduce process risk and redundancies. Brandon is experienced in agile transformation and holds the Certified Scrum Master credential ...
Bill Byrnes
Bill is a Managing Director with Protiviti. In his current role, Bill oversees all aspects of Protiviti’s US credit risk management and lending operations practice. This includes consulting and advisory services related to the consumer and commercial business units of ...
Shelley Metz-Galloway is a Managing Director in Protiviti’s Metro D.C. Office. She has more than 25 years in the financial services industry. Shelley offers expertise in consumer regulatory compliance, enforcement action response and remediation, compliance, fair ...
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