Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Client Story January 31, 2022 Client story: Apparel company's 'Instagram project' Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentimentsBusinesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current pandemic-driven e-commerce boom, a search technology firm estimated that 7.5 septillion gigabytes of data were generated by businesses worldwide each… Survey April 17, 2025 Risk insights for internal audit teams In a dynamic business landscape filled with uncertainty, CAEs perceive most of the macroeconomic, strategic and operational risks organisations face to be higher magnitude threats compared to CEOs, CFOs and other C-suite respondents to our latest Top Risks Survey. This makes it imperative for internal audit leaders to work closely with leaders in the enterprise to ensure that risks are thoroughly… Newsletter September 10, 2020 Operational Resilience Gets a Makeover in the “New Normal” Churchill said he strived “to foretell what is going to happen tomorrow, next week, next month, and next year — and to have the ability afterwards to explain why it didn’t happen.” His acknowledgment of the futility in predicting the future is especially apropos today as markets transition to the eventual “new normal.”The business model is akin to a finely tuned machine requiring the coordination… Research Guide March 13, 2025 Sustainability: Frequently Asked Questions The subject of sustainability continues to evolve and present challenges and opportunities for businesses. Protiviti has created a guide of frequently asked questions to provide helpful insight to help businesses navigate sustainability matters. Flash Report February 28, 2025 EU Omnibus Proposals May Substantially Scale Down CSRD Reporting Obligations On 25 February, 2025 the European Commission released a package of proposals (“omnibus package”) aimed at significantly scaling down several sustainability regulations in Europe that are either in effect already or about to take effect. This is a fulfilment of commission President Ursula von der Leyen’s vow last year to reduce reporting burden for businesses by 25% (35% for small and medium… Newsletter July 10, 2020 Is Your Board Digitally Savvy? As global markets continue to address the COVID-19 pandemic, practical digital know-how is becoming more than a desirable attribute that directors aspire to embrace. A compelling study asserts that companies could be falling behind if they lack a digitally savvy board. Boards and business leaders are well aware of the digital revolution taking place across the globe and how digital leaders were… Whitepaper March 31, 2025 The Survival Guide for Chief Compliance Officers in Uncertain Times Chief Compliance Officers (“CCOs”) are facing uncertain times due to a combination of factors that challenge the stability and predictability of their operating environments. These factors include geopolitical tensions; rapidly shifting political and regulatory agendas that are resulting in less uniform approaches across the globe; budget and headcount restraints; evolving business models; the… Infographic September 1, 2021 Infographic: IT Audit Tech Risks in the Tech, Media & Telecom Industries Cybersecurity, privacy, data and resilience dominate the top technology challenges for technology, media and telecommunications (TMT) organisations, according to the annual ISACA/Protiviti Global Survey of IT audit leaders and professionals. These issues, which already were top-of-mind risks for most organisations, have been fueled further by pandemic-driven times of remote work… Infographic December 21, 2023 5G Unleashed for Industry Transformation Unlocking the full potential of 5G technology requires understanding of the diverse real-world applications it offers across various industries. Organisations can harness this revolutionary technology to drive innovation, enhance their services, and seize new business opportunities. By exploring use cases across industries, leaders can gain insights into how to best cater to the unique needs of… Load More
