Customer Experience Innovating human connections to build a better-connected future Innovating human connections is what inspires us. We know it inspires you too. That’s why we help leaders to create and deliver exceptional experiences that offer excitement, build trust and drive business growth.We operate at the intersection of strategy, design, technology enablement and governance to unlock revenue growth and loyalty for the ultimate customer journey.To learn more about our additional digital solutions, click here. Our Customer Experience services We leverage relationship-powered practices to help you reimagine your experience ecosystem and create differentiated experiences. Pro Briefcase Experience Strategy & Innovation We connect and re-envision experiences to bring your brand promise to life and your customer’s and employee’s perspective to the forefront. Pro Building office Experience Design We purposefully design meaningful experiences, leveraging your brand promise as a compass for how to improve the quality of interactions and provide differentiated value in the marketplace. Pro Document Consent Customer Engagement We partner with our clients to connect and personalise customer conversations across all interactions and channels with unifying technologies, programmes and managed services. Pro Document Stack Experience Governance Infusing CX practices across your business involves a shared customer-first mentality and governance to coordinate cross-functional team efforts. Our organising frameworks and playbooks help you establish measurements, policies, and processes to ensure adherence and excellence. Our approach Our promise is to help you live out your brand promise.We approach every engagement with the vision of a start-up founder, the precision of a watchmaker, the collaboration of a trusted advisor and the creativity of an artist, orchestrating at the intersection of strategy, design, technology, and assurance.As experience makers, we create experiences and environments that connect people with brands. Every interaction is an opportunity to deliver on your brand’s promise, fulfill an unmet customer need and build trusted relationships.We use human-centered design and strategies to stay rooted in purpose, while elevating experiences past the point of simple utility to create lasting relationships and loyalty.Our approach is grounded in empathy for understanding and agile thinking for rapid action and focus on those you serve. Key partners We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Our primary partners include: Leadership Andrea Rista Andrea Rista is Director at Protiviti Italy and Protiviti Bulgaria, with focus on Business Risk Consulting, Corporate Governance and Internal Audit services.In Protiviti since 2004, he developed strong skills in internal audit, risk management, corporate governance, and ... Learn more Stan Oparanov Stan Oparanov is Director at Protiviti Milan and Protiviti Bulgaria. Stan is one of the leaders of Protiviti Bulgaria and focuses on the use of technology and innovation in management consulting, risk management, compliance and internal audit.He has strong ... Learn more Case Studies Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand. A large global bank — a Protiviti client — wanted more than customer loyalty; the bank wanted customer advocates who’d bring new business by recommending the bank’s cards. This story is all about developing and designing digital customer experiences that win customer loyalty — and advocacy.