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Digital Identity

Improving time-to-value and lowering risk

Identity and access management is both a business process and technology problem. Organisations require teams with expertise in identity-related business processes and technical knowledge of identity systems. The presence of both will result in successful identity and access management programmes.

We provide Identity and Access Management (IAM) services including strategy, system selection and integration and programme management.

We approach IAM from a risk management perspective, instead of a technology-first method.

Identity is the common security denominator. An organisation will be able to effectively secure an enterprise in a cloud and mobile world by placing identity at the center of a security framework (e.g., zero trust). Knowing the user is crucial—otherwise, no other system access control or security matters.

Organisations must have both expertise in identity-related business processes and knowledge of identity systems

Our Identity and access management services

Identity and Access Management Advisory Services

Define a sustainable roadmap across a diverse set of stakeholders and support the launch of a successful identity and access management programme.

 

Identity Governance and Administration

We help you provide the right people with the right access to the right resources. Whether you are beginning your identity governance journey or have already applied a mature solution, we help you maximise your investment.

 

Privileged Access Management

Only a privileged few should be allowed access to the most sensitive accounts, systems, and data. Assess, implement, optimise, and manage privileged access to minimise risk.

 

Directory Services

Identity directory services—on-premise or in the cloud —are the cornerstone of an identity and access management programme. Develop a solid directory structure to enforce least privilege security and reduce authentication friction.

 

Access Management Implementation

Establish secure, seamless sign-in and adaptive authentication using multiple factors, while providing a frictionless experience for end users.

 

Digital Identity as a Service (DIaaS)

Going live is just the start of an ongoing IAM journey. Leverage the right talent, on-demand or ongoing, to update, maintain, and optimise identity and access management systems and infrastructure.

 
Enhanced security increases your ability to respond to new threats

Our Digital Identity approach

Protiviti supports your cybersecurity needs with our digital-centric identity and access management approach. We integrate a digital identity infrastructure across your cybersecurity environment to create a more secure, consistent, and reliable identity environment. This enhanced security increases your adaptivity and responsiveness to next-generation threats.

Enhanced security increases your ability to respond to new threats

Case Studies

Identity and access management programs continue to struggle—more than 20 years after the industry’s inception. After reviewing this top 10 list of pitfalls, you may recognise these findings, including some that call for continuous monitoring to proactively mitigate cyber risks.

In spite of over 20 years of experience as an industry, Identity & Access Management (IAM) programs continue to struggle — and with good reason. There is a lot that can go wrong with an IAM program.

Lack of funding, treating IAM like a project and not a program, not having business buy-in, and trying to overly customise packaged software are all examples of significant challenges that can impact the ability for an IAM program to be successful. That’s where this e-book comes in. The team at Protiviti has decades of real world, hands-on experience not only doing IAM, but doing IAM well. As a team, we collectively work with dozens of clients per year and have seen some commonalities for struggling IAM programs. In putting together this top ten list, you may recognise some that apply to you and some that you may want to keep an eye out for so you can proactively plan against those risks.

Situation: The U.S. government needed outside expertise to establish a government-wide identity credentialing capability standard.

Value: Protiviti helped implement a government-wide identity credentialing capability and standard for vetting identity and access management solutions. The effort met the President's agenda to establish a means for authenticating users. The policy and governance were extended to the federal government's public key infrastructure.

Learn the essentials to successfully plan and implement an effective identity management strategy.

Identity management doesn’t happen overnight; there’s no “Easy” button to press, or magic snap-of-the-fingers instant fix. In fact, identity management has transformed into something far more complex than password authentication and simple security measures. It’s important to understand that jumping into a new technology instantaneously isn’t necessarily the right first step to ensuring a successful program.

Getting the keys to the kingdom has become harder than ever before. To do it the right way, you need an appropriate foundation in place for decision-making. This includes prioritising projects that will roll-up into an identity management, or IAM, program.

Solving complex identity and access management issues for an organisation often requires finesse, collaboration and the ability to creatively meet the needs of all aspects of the business with a single solution. One global biopharmaceutical company discovered the power of collaboration as it worked to replace an existing access management implementation, harmonising two distinct populations(enterprise and manufacturing) representing 47,000 users.

The company knew it needed to replace its single sign-on (SSO) solution, as its existing technology was neither flexible nor strong enough for the organisation’s complex network of relationships and environments. Although each of the work groups presented its own unique challenges, the manufacturing team’s needs were considerably more complex.

Frequently asked questions

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What is digital identity management?

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Digital identity management is the process of securely managing user identities and access management across systems and applications. It is critical for protecting sensitive data, enabling compliance and supporting a zero-trust security framework.

How does Protiviti help Bulgarian organisations with digital identity management?

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Protiviti takes a risk-based approach to identity and access management (IAM), aligning programmes with business objectives in Bulgaria. We design sustainable roadmaps, implement governance frameworks and integrate digital identity infrastructure for enhanced security and adaptability.

How does digital identity management improve cybersecurity?

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Placing digital identity at the centre of a security framework ensures that only authorised users access critical systems and data. This approach strengthens authentication, reduces risk and enhances responsiveness to next-generation threats.

What challenges do Bulgarian organisations face in implementing digital identity management?

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Common challenges that Bulgarian organisations face in implementing digital identity management include lack of business buy-in, treating identity programmes as short-term projects and over-customising technology solutions. Protiviti helps overcome these pitfalls with proven methodologies and collaborative planning.

What is Digital Identity as a Service (DIaaS) and how does it benefit organisations?

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Digital Identity as a Service (DIaaS) provides ongoing support for identity and access management services and systems after implementation. It ensures updates, maintenance and optimisation, helping organisations sustain security and adapt to evolving business needs.

What are effective identity and access management solutions?

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Protiviti’s identity and access management solutions secure access through multi-factor authentication, privileged account controls and strong identity governance. They incorporate zero trust principles and continuous monitoring to protect systems while ensuring a seamless user experience for organisations in Bulgaria.

What is the difference between IAM and PAM?

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Identity and Access Management (IAM) manages the creation, authentication and access rights of all users across an organisation. Privileged Access Management (PAM) focuses specifically on securing accounts with elevated privileges that can access sensitive systems, applications and data. While IAM governs identity and access broadly, PAM provides additional controls for high-risk accounts to reduce cyber threats and strengthen security.

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