Operational Resilience

Operational Resilience
Operational Resilience


In today’s environment of rapid digital change, growing cyber concerns and outages impacting the financial sector, operational resilience continues to be top of mind for industry executives and supervisory authorities around the world.

Protiviti’s financial services industry subject matter experts developed a framework with which firms can approach and evaluate operational resilience. This framework provides a structure that can be leveraged to help understand, prevent, and recover from extreme-but-plausible events that may impact important business services provided by the organization.

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Enhance Your Organization's Operational Resilience

The journey to operational resilience starts with understanding the current state of the firm’s operational resilience and knowing how many existing capabilities can be leveraged to support resilience efforts. Through our offerings, Protiviti experts will partner with you to:

  • Assess the firm’s current practices with regard to operational resilience, including an assessment of the foundational elements.
  • Analyze existing business services to determine criticality, establish initial impact tolerance methodology and create impact scenarios for business services defined as important.
  • Design and implement a resilience program leveraging Protiviti’s framework, with a focus on governance and alignment with foundational elements.
  • Address known deficiencies in foundational elements of operational resilience: Business Resilience, Cyber Resilience, Third-Party Resilience, Technology Resilience.
  • Challenge existing resilience practices through enterprise wide scenario testing to simulate “extreme but plausible” scenarios impacting important business services of the firm.
  • Develop overall operational resilience internal audit plans, ingrain operational resilience into existing audits and provide assurance over the operational resilience program.

Through our global Operational Resilience Command Center we provide our clients with unrivaled market insight, 24/7 on-demand subject matter expert support, and a world class suite of resilience assets and tooling.


Read our blog posts on Operational Resilience 


Heard at Ops: The Criticality of Managing Risk with Ron Lefferts, Protiviti

Operational Resilience Command Center

Operational Resilience Command Center

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Our Operational Resilience Command Center

Protiviti has created a global center of excellence where we access and analyze the latest trends, data and thinking to help our clients gain the latest operational resilience insights and expertise.

Industry Bodies & Regulators

We have gathered and shared insights in over 100 meetings with industry leaders, regulators, and trade associations.

Through our Premium Associate Membership with SIFMA, we actively engage with committees, share our expertise on crucial industry developments, speak at events, and contribute to SIFMA's global advocacy efforts for effective and resilient capital markets.

Our People & Research

We have invested to build a global team of 50+ resilience experts, with experience across financial services, cybersecurity, business continuity / disaster recovery, risk and compliance, technology, and program management.

Our Command Center works with teams across Protiviti to apply disruptive thinking and develop innovative solutions for resilience challenges.

Market Participants

We have facilitated resilience working sessions and briefings with over 75% of the top global financial institutions.

Our relationships and on-going discussions across the industry allow us unrivaled insight into the challenges, thinking and approaches being used.

Engagement Insights

We use, adapt and develop our accelerators and tooling on each project. We understand and share implementation challenges and lessons learned with our delivery teams and clients.

Through leveraging non-proprietary data points, we are able to shape and share our understanding of regulatory trends, priorities and expectations.