Business Continuity and Resilience

Ensure your organisation’s preparedness under pressure for resumption, adaptation and advancement.

Companies need to stay ahead of risks by understanding priorities, planning for disruptions, employing good business practices and exercising forethought to increase their ability to course-correct quickly when things go wrong.

Rapid digital change and growing cyber concerns have increased the risk of extreme but plausible events which may impact your organisation’s important business services. By building on traditional business continuity management (BCM) practices, your organisation can leverage operational resilience practices to help understand, prevent and recover in these instances.

BCM is traditionally composed of three distinct, though interrelated, disciplines. These are Crisis Management and Communications, IT Disaster Recovery (ITDR), and Business Process Resumption. Having a continuity plan across these disciplines allows organisations to respond to risks that not only impact business operations but also provides the ability to protect their people and brand, earn revenue, maintain relevance and remain compliant with regulations. Companies need to stay ahead of these risks by understanding priorities, planning for disruptions, employing good business practices, and exercising forethought to increase their ability to course-correct quickly when things go wrong.

We can leverage operational resilience by leveraging business continuity management (BCM) practices

Crisis Management and Communications

Protiviti helps you develop a crisis management governance model, strategy and plan that is tailored to your organisation and culture. Leverage your operational structure to drive the approach and facilitate corporate knowledge, decision making and awareness.

Business Resumption

We organise, assess and mitigate risks associated with planning for, and responding to, business disruptions and crisis events. We determine strategies, develop and implement plans as part of your overall BCM programme.

IT Disaster Recovery (ITDR) and Resilient Architecture

We provide relevant input for the design, architecture, tool selection and related strategic and tactical considerations for any level of ITDR maturation or transformation.

Programme Assessment and Reviews

Protiviti performs assessment reviews of Crisis Management, Incident Response, Business Resumption, IT Disaster Recovery, Operational Resilience, and BCM Programme Maturity.

Business Impact Analysis

We assess various impacts of a business interruption on key business processes and determine business process criticality, recovery objectives and reliance on technology and third parties to run the business.

Strategy Development and Implementation

We help develop recovery strategies designed to minimise impact from an outage event and create/ document crisis management, business resumption and ITDR plans.

Testing and Training

We develop and execute BCM training for key personnel responsible for recovery activities and design/ facilitate business continuity, crisis management and disaster recovery exercises.

Continuity Risk Assessment

Protiviti identifies business continuity-related risks to the organisation and determines the likelihood, significance, and velocity of business impacts from a continuity perspective.

The development of a BCM programme is a cycle that is continuously enhanced

Our Approach

No one can predict when the next disaster or business disruption will strike. The only certainty is that something unplanned and disruptive will happen. Protiviti is helping companies prepare and build resilience for the unknown, manage technology risk and develop sustainable business continuity programmes. Our services support your on-going BCM lifecycle planning and management process.

The development of a BCM programme is a cycle that is continuously enhanced

Leadership

Andrea Rista

Andrea Rista is Director at Protiviti Italy and Protiviti Bulgaria, with focus on Business Risk Consulting, Corporate Governance and Internal Audit services.In Protiviti since 2004, he developed strong skills in internal audit, risk management, corporate governance, and ...

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Stan Oparanov

Stan Oparanov is Director at Protiviti Milan and Protiviti Bulgaria. Stan is one of the leaders of Protiviti Bulgaria and focuses on the use of technology and innovation in management consulting, risk management, compliance and internal audit.He has strong ...

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Frequently asked questions

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What is business continuity planning and resilience?

Business continuity planning and resilience refer to strategies and processes that ensure an organisation can continue critical operations during and after disruptive events. It combines traditional Business Continuity Management (BCM) practices with operational resilience to help organisations prepare, adapt and recover quickly.

Why is business continuity planning and resilience important for Bulgarian organisations?

Business continuity planning and resilience is essential for Bulgarian organisations because unexpected disruptions such as cyberattacks, natural disasters or system failures can severely impact operations, revenue and reputation. A strong continuity and resilience programme helps minimise downtime, protect people and assets, maintain compliance and safeguard brand integrity and strengthen business resilience for organisations in Bulgaria.

How does business continuity planning and resilience address technology risks?

Rapid digital transformation and rising cyber threats increase vulnerability to disruptions. By integrating IT Disaster Recovery and resilient architecture into continuity planning, Protiviti helps organisations can ensure systems are recoverable, secure against technology risks and aligned with business objectives.

How often should business continuity planning and resilience programmes be reviewed?

Business continuity planning and resilience programmes should be reviewed at least annually or whenever significant changes occur in business operations, technology or regulatory requirements. Continuous improvement through assessments and testing help Bulgarian organisations ensure ensures readiness for evolving risks.

What are the key components of business continuity planning and resilience?

Key components of business continuity planning and resilience include business impact analysis, crisis management and communications for emergency response, business process resumption to restore critical operations, and IT disaster recovery (ITDR) for systems and data recovery. Operational resilience adds proactive measures to anticipate and adapt to disruptions.

What is the main goal of a business continuity plan, and who is responsible for it?

The main goal of a business continuity plan is to ensure operational resilience and minimise financial impact during disruptions. Protiviti helps organisations align continuity planning with business objectives. While executive leadership retains ultimate accountability, the programme is managed by a dedicated steering committee and cross-functional teams who execute the strategy.

What makes a good business continuity plan, how to ensure it and what is resilience?

A strong business continuity plan anticipates disruptions, includes recovery strategies and is regularly tested. True business resilience means adapting and thriving during challenges, ensuring long-term operational strength for organisations.

What are the different approaches to business continuity, and is crisis management part of it?

The different approaches to business continuity management include IT disaster recovery, business process resumption and crisis management. Crisis management is integral, focusing on stabilising situations and guiding recovery effectively for organisations.

How long does it take to build a business continuity programme?

The time required to build a business continuity programme depends on the size, complexity and regulatory requirements of the organisation. A basic programme may take several weeks to establish, while a comprehensive enterprise-wide programme can take several months. Factors such as the number of business processes, geographic locations, technology dependencies and stakeholder involvement can influence implementation timelines.

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