Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Blogs April 15, 2021 Customer Experience – How online retail changed the game for COOs Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result. Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-… Podcast Transcript June 1, 2022 Transcript | A UK-Based Quantum Computer via Amazon Quantum computing via cloud access feels global, but there are reasons to have these machines located in a particular region. Oxford Quantum Circuits released a quantum computer named Lucy on Amazon Braket that not only helps customers with regulatory concerns, but also brings an exciting new type of transmon technology to the industry. Join host Konstantinos Karagiannis for a chat on the coaxmon… Podcast June 1, 2022 Podcast | A UK-Based Quantum Computer via Amazon Quantum computing via cloud access feels global, but there are reasons to have these machines located in a particular region. Oxford Quantum Circuits released a quantum computer named Lucy on Amazon Braket that not only helps customers with regulatory concerns, but also brings an exciting new type of transmon technology to the industry. Join host Konstantinos Karagiannis for a chat on the coaxmon… Newsletter October 9, 2024 Board Risk Reporting in Disruptive Times Risk reporting to the board may not be fit for purpose in these uncertain times. Directors are trending toward expecting more dialogue, engagement and forward-looking insights based on relevant data and information. A principled approach would help.Boards and their companies face a constant and seemingly unending state of flux in the marketplace. Emergence of the unexpected is the norm. For… Newsletter April 15, 2022 Ensuring Technology Fluency in the Boardroom Every company is a technology company today. With business and technology inextricably intertwined, directors need to possess sufficient knowledge of technology issues to execute their duty of care responsibilities. Research indicates there is a financial performance payback from a technology-savvy board. An analysis of the boards of U.S.-listed companies determined that companies with boards of… Video March 18, 2021 Collaboration Forum Series 4: Optimism in tough times (Week-9) The Future of Business – Part 1: Adapting to a Revolution in Consumer Behaviours The pandemic has triggered enormous changes in consumer behaviour, redefining how we shop, our brand loyalty and our customer experience. Watch our session recording with Mike Hancox, CEO of delivery company Yodel where we discussed how to turnaround a company to embrace new opportunities and the challenges to… Survey December 15, 2022 Executive Perspectives on Top Risks 2023 & 2032 PE-owned companies weigh in on their top risks for 2023 and the next decade, from labor and global supply chain issues to resilience and culture When it comes to the risk landscape for 2023 and the next 10 years, people, talent and culture top the list of concerns for organisations worldwide – specifically, succession challenges and the ability to attract and retain top talent, as well as being… Whitepaper April 29, 2022 A crisis upon a crisis: Human trafficking of Ukrainian refugees The Ukrainian refugee crisis More than 5 million refugees – greater than 10% of the country’s population – have fled from Ukraine in the two months since the Russian invasion, about 90% are women and children. The number of refugees already rank the Ukrainian refugee crisis among the top five refugee crises in recent times, and there is no indication that the migration is ending. The… Newsletter February 12, 2021 Implementing Operational Resilience Across the Organisation: An Essential Checklist Like any enterprisewide organisational change, implementing an operational resilience programme across an organisation requires a careful and collaborative effort to be successful. Whether implementation has been in the works for several years or is just beginning, turning the resilience programme from concept to reality is hard work. Except for the most dynamic and change-… Whitepaper October 22, 2020 How Firms Can Tackle Technology Risk Blind Spots to Build Resilience Contrary to popular belief, criminals — insiders or outsiders — are not the most common cause of major operational failures. Technology is the biggest culprit. The rapid adoption of artificial intelligence (AI), blockchain, robotic process automation (RPA), cloud computing and other technologies continues to transform finance. It has created a mix of technological risks that frequently disrupt… Load More
