Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Blogs April 15, 2021 Customer Experience – How online retail changed the game for COOs Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result. Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-… Blogs April 29, 2021 Get ready for the Great British shopping spree About John Ashcroft We are delighted to be partnering with Dr John Ashcroft to bring you the latest in a series of quarterly briefings and monthly updates on the UK and world economy. We will be looking at markets, growth and inflation and what this means for the UK finding its feet post-Brexit on the globally stage. John Ashcroft PhD, BSC.(Econ) FRSA CBIM is author of The Saturday Economist, a… Blogs June 4, 2021 Collaboration Forum Series 5: Building a brighter future (Week-7) The future of the economy post-COVID-19: what’s next for consumers, workers and businesses? What does our post-pandemic future look like? Who are most likely to be the winners and the losers in the months and years to come? Has the economic damage caused by the pandemic caused irreversible damage or created a once-in-a-generation opportunity to transform our economy and society and keep… Newsletter April 13, 2023 Transforming the Business to Operate at Market Speed As a term in business, “agile” is typically used to refer to a project management methodology, especially for software development. But there is a different, more strategic connotation of agility that merits close attention by boards as markets evolve. Newsletter March 12, 2025 The Global Risk Landscape Rewards a Commitment to Agility The economy, talent and cyber threats represent the most pressing risk issues organisations face over both the near- and long-term, with artificial intelligence (AI) concerns lurking as well. Yet board members and executives view their organisations as more resilient and better prepared to manage through change. These are among the notable findings in the latest Executive Perspectives on Top… Infographic April 3, 2024 Infographic | 2024 Top Risks in the Healthcare Industry The analysis of risk insights from global executives for both 2024 and a decade out reveals several interrelated challenges that could result in disruptions significant enough to test an organization's agility and resilience. Survey April 4, 2024 CIOs and CTOs See Skills, Staffing and Talent as Top Risk Concerns Businesses today face a myriad of challenges as they work to adapt and transform their operational models in order to overcome future obstacles, including competitive pressures and cyber threats. Moreover, the global marketplace is deeply influenced by advancements in technology, changing regulations and economic factors, all of which necessitate access to skilled professionals and expertise.… Whitepaper May 30, 2023 Reshaping Loan Servicing Compliance Servicers in lending organizations are challenged with navigating economic headwinds that are pushing delinquency- and default-rate projections higher. This task has been complicated by increased global regulatory focus and dynamic customer expectations, which are further providing impetus for servicers to reassess existing strategies and processes from a compliance perspective while continuing… Video March 25, 2021 Collaboration Forum Series 4: Optimism in tough times (Week-10) The Future of Business: Part 2: Challenge your Normal Do you still believe in your company’s purpose? How will your people work together in the future? How will you work with clients? Do you need an office? Our corporate values and our working environment are undergoing their biggest change in over a century – how will you seize the opportunities this presents? Dan Foley from Kier… Blogs March 4, 2021 Webinar - The new security landscape In February 2021, more than 30 security professionals joined Protiviti to explore cyber security planning and Microsoft’s security strategy. In a series of presentations, they were asked to think differently about their approach to security, before taking part in a series of live polls canvassing their opinions on the industry. Load More
