Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report July 17, 2020 European Court of Justice Invalidates the EU-US Privacy Shield Framework July 17, 2020 On Thursday, July 16, the Court of Justice of the European Union (CJEU) implemented a landmark ruling in case C-311/18 - Data Protection Commissioner v Facebook Ireland and Maximillian Schrems (more commonly referred to as “Schrems II”). While it concluded that Standard Contractual Clauses (SCCs) issued by the European Commission… Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Blogs September 2, 2021 Innovation: How to make ideas reality Innovation is easy to say, but harder to achieve. In the first article of Protiviti’s Building a Brighter Future series, which will help companies to look ahead, we unpack how they can bring ideas to life. Many people will be familiar with this situation: sitting in a company workshop, coming up with new ideas, and sticking notes on the wall. Hours spent searching for new ways of working,… Whitepaper June 29, 2020 Managing Financial Crime Risks in a Changing Economic Environment U.S. Edition | June 2020 Financial Crime Risks in the Current Climate The current economic and business climate is a new frontier for financial institutions seeking to navigate challenges posed by deteriorating market conditions, customer anxiety and the ever-watchful eyes of industry regulators. Concurrently, bad actors that pose an ongoing threat are also discovering new channels of… Infographic May 8, 2023 Infographic | COSO ESG Guidance Webinar: Internal Control Over ESG Operations, Compliance & Reporting The Committee of Sponsoring Organisations of the Treadway Commission (COSO) recently released interpretive guidance for organisations about designing, evaluating and achieving effective internal control over sustainability reporting (ICSR) using COSO’s globally recognised Internal Control — Integrated Framework (ICIF), developed in 2013. The intended outcome is to build trust and confidence in… Newsletter June 1, 2020 What Directors Should Be Asking Right Now As companies emerge from lockdowns marked by unprecedented change and begin to look forward, boards should continue to ask the right questions. As countries across the globe emerge from lockdown, discussions tailored to the evolving marketplace and issues around employee health and safety are needed in the boardroom. While the specifics will vary depending on the circumstances, we pose 10… Video March 18, 2021 Collaboration Forum Series 4: Optimism in tough times (Week-9) The Future of Business – Part 1: Adapting to a Revolution in Consumer Behaviours The pandemic has triggered enormous changes in consumer behaviour, redefining how we shop, our brand loyalty and our customer experience. Watch our session recording with Mike Hancox, CEO of delivery company Yodel where we discussed how to turnaround a company to embrace new opportunities and the challenges to… Video October 25, 2021 Economic Update Forum with John Ashcroft The future of the economy post-COVID-19: what’s next for consumers, workers and businesses? What does our post-pandemic future look like? Who are most likely to be the winners and the losers in the months and years to come? Has the economic damage caused by the pandemic caused irreversible damage or created a once-in-a-generation opportunity to transform our economy and society and keep the UK… Blogs June 4, 2021 Collaboration Forum Series 5: Building a brighter future (Week-7) The future of the economy post-COVID-19: what’s next for consumers, workers and businesses? What does our post-pandemic future look like? Who are most likely to be the winners and the losers in the months and years to come? Has the economic damage caused by the pandemic caused irreversible damage or created a once-in-a-generation opportunity to transform our economy and society and keep… Client Story March 21, 2023 Florida-Based Bank Optimises Customer Relationship Value Through Innovative Data Approach This Florida-based organisation has grown from a small community back to one of the state’s largest financial institutions. Over time, the bank built its reputation by maintaining the personalised service of a community bank while investing in the talent, technology and financial products customers expect from a large bank – from facilitating inbound investments and empowering small businesses to… Load More
