Insight Search Search Submit Sort by: Relevance Date Search Sort by Relevance Date Order Asc Desc Blogs September 24, 2025 AI in Financial Services: A COO’s Practical Playbook for Real-World AI Adoption Over the past 18 months, in every COO conversation I’ve had in financial services, AI has moved from buzzword to boardroom priority. But in our highly regulated UK market, where the FCA and PRA keep a keen eye on risk and efficiency, it’s not enough to be optimistic about AI’s potential. You must be relentlessly pragmatic. Blogs July 28, 2023 The Clock’s Ticking for Tech Firms to Prepare for EU’s Digital Services Act This blog post was authored by Kaitlin Kirkham-Cooper, Managing Director and Karter Klumpyan, Director Risk and Compliance on The Protiviti View.Time is running short for technology companies, particularly those providing hosting services, large online platforms and search engines, to comply with the European Union’s Digital Services Act (DSA). The law aims to protect the digital space, creating… Survey December 5, 2022 From Cloud Migration to Managed Services, TMT Finance Leaders Tackle Challenges With Multifaceted Strategies Supply chain problems are still lingering. Technology integration, still lagging. And companies still are lacking skilled workers to fill key roles as they contend with high interest rates and a possible recession. Surveying the technology, media and telecommunication (TMT) industry landscape, the results of Protiviti’s 2022 Global Finance Trends Survey are not necessarily surprising. Some… Whitepaper October 6, 2021 Fortified In The Cloud - The Risk Management Strengths of Cloud Service Providers for the Financial Services Industry Cloud is on the rise in financial services and regulators are taking note. The widespread use of cloud service providers (CSPs) in the financial services industry continues to grow. According to a recent study by the Cloud Security Alliance (CSA), 91% of financial services organisations are actively using cloud services today or plan to employ them within six to nine months. That is double the… Podcast Transcript September 15, 2023 Transcript | Financial Inclusion and Its Impact – with Alyse Mauro Mason, Tracie Anderson and Shelley Metz-Galloway In this episode, hosted by Protiviti Associate Director Alyse Mauro Mason, we focus on financial inclusion, defining financial inclusion and its impact, what it means for your business, and how to manage the risk of more inclusive credit and lending practices.Alyse’s guests are Tracie Anderson of TransUnion and Shelley Metz-Galloway of Protiviti.Tracie is Principal, Economic Inclusion Strategy, U… Podcast September 15, 2023 Podcast | Financial Inclusion and Its Impact – with Alyse Mauro Mason, Tracie Anderson and Shelley Metz-Galloway In this episode, hosted by Protiviti Associate Director Alyse Mauro Mason, we focus on financial inclusion, defining financial inclusion and its impact, what it means for your business, and how to manage the risk of more inclusive credit and lending practices.Alyse’s guests are Tracie Anderson of TransUnion and Shelley Metz-Galloway of Protiviti.Tracie is Principal, Economic Inclusion Strategy, U… Video December 19, 2025 Designing Fair Finance: The Playbook for Trust, Inclusion and AI Governance In an environment where financial services are rapidly digitising, CIOs are under increasing pressure to ensure that innovation doesn’t outpace responsibility. At Money20/20, Protiviti’s Melissa Desjardins, director, CIO solutions, financial services, sat down with Amanda Estiverne-Colas of the National Alliance for Financial Literacy and Inclusion (NAFLI) and Evan Feeney of Consumer Reports to… Whitepaper May 2, 2023 Retail and CPG Companies Accelerate Innovation Amid Regulatory Pressures, Resistance to Change Most consumer packaged goods (CPG) and retail companies recognize the urgency of innovation. At the same time, their information technology (IT) leaders also are concerned about obstacles such as regulatory and compliance pressures, difficult economic conditions, and resistance to change undermining their innovation objectives. Blogs March 31, 2023 FCA's Dear CEO letter to all the regulated payments and e-money firms On 16 March 2023, the Financial Conduct Authority (“FCA”) issued a “Dear CEO letter” to all regulated payments and e-money firms (collectively “firms”) setting out its clear expectations of the outcomes on which it wants firms to focus, specifically: Safeguarding: Ensure that customers’ money is safe. FCA’s approach is focussed on three areas: (i) safeguarding arrangements, (ii) improving… Flash Report November 3, 2021 Beneath the Surface: Technology-driven systemic risks and the continued need for innovation For firms, technology and innovation have helped to streamline operations and offer new digital financial products and services to customers at low cost. Consumers, then, have benefitted through a combination of improved access to financial services, convenience, and greater selection. At the same time, as with all innovation, the increased use of technology is giving rise to new risks, risks… Load More
