Credit Risk Management and Lending Operations

Assess, transform, and optimise your end-to-end credit risk management lifecycle for maximum returns

We help organisations assess, design, and implement efficient and effective credit risk management and lending operations by leveraging our experience as former lenders, regulators, and risk managers.

Our credit risk solutions are delivered to reduce operational costs, improve the efficiency and quality of credit risk decisions, and enhance the client experience. Protiviti has the tools, people, and experience necessary to help your organisation create a resilient credit function.

Executives are under ever-increasing pressure to ensure that credit risk management practices provide a frictionless customer experience, maximise efficiency, and demonstrate clear evidence of compliance with institutional credit standards and regulatory expectations. Outdated and insufficient credit risk management practices and lending operations can lead to increased credit losses, suboptimal customer experience and turnaround time, depressed margins and regulatory scrutiny.

Create resilient credit risk management and lending operations

Credit Risk Management and lending operations consulting services

Credit/Loan Review Services

We help boards and senior leadership analyse their credit oversight strategies, organisational structure, reporting, credit quality, loan and investment portfolios, acquisitions, and individual credits to help organisations dynamically manage their credit risk exposure. We have developed a proprietary workflow based review tool that ensures transparency and control throughout the process, while enabling real time reporting.


Credit and Lending Operations Assessment, Design, and Implementation

Assess your current state, envision your desired target state, and implement the change needed to ensure improved operational efficiency and effectiveness.


Transaction/Acquisition and Lender Due Diligence

We analyse proposed or existing transactions and empower organisations to address lender due diligence risk. We tailor procedures based on your needs to conduct lender/financial due diligence procedures on companies, operations, processes, reporting, and/or assets.


Credit Process Internal Audits

We identify opportunities in your risk management and control systems to improve how you manage core processes throughout the credit lifecycle, including origination, underwriting, credit administration, servicing, collections, and problem loan management/workout.


Credit Governance and Risk Appetite

We define and refresh credit governance frameworks, risk appetite, reporting, and analytics to enable our clients to effectively consider existing and emerging risks such as ESG considerations (e.g., climate change) and crypto-backed lending.


Liquidity Risk Management and Stress Testing

Measure and monitor interest rates, liquidity risk positions, and cash flows by improving process design, governance, internal control frameworks, management/regulatory reporting, data quality remediation, and CFO attestation for DFAST/CCAR stress testing.


Regulatory Reporting

We provide data capture, data clean-up, template creation, and data aggregation technology development services to enable your organisation to address ever-morphing compliance mandates and address your regulatory reporting needs.


Identify, measure, and manage risks

Our approach

An effective credit risk management system enables institutions to identify, measure, and manage risks following their risk appetite before loss events occur. At Protiviti, we customise credit risk management services based on your portfolio’s characteristics and desired objectives.


Identify, measure, and manage risks


Bernadine Reese
Bernadine is a Managing Director within our Financial Services Industry (FSI) Regulatory practice in the UK. Prior to joining Protiviti ten years ago, Bernadine was a Director in KPMG’s Regulatory Services practice. A chartered accountant by training, Bernadine has over ...